Administrative Assistant Customer Service
Resume:
Cassandra Gates
Philadelphia, PA 19104
267-***-**** (mobile)
215-***-**** (primary)
***************@*****.***
SUMMARY
To secure a career within an administrative, fast paced, focused environment which will help me achieve my goals for the future in helping people.
EXPERIENCE
Claims Administration/ Insurance Property & Bodily Injuries, Southeastern Transportation Authority
06/ 2012 - 01/2016
Philadelphia, PA
Process Automobile and Bodily injury claims into data base. Generate letters to insurance companies and the claimant for damages owned to SEPTA property. Separate, open Mail disburse to Supervisors, Cover for receptionist when needed.
Administrative Assistant/Receptionist, Lambert Worldwide Services, LLC
12/2009 - 06/2012
Philadelphia, PA
Provide claim information to healthcare providers and claimants. Compose property damage letters to insurance companies, attorneys and claimants regarding the status of their claim. File and mail correspondence, deliver mail to various departments and cover for receptionist when needed.
Accounts Representative, Alliance One Incorporated
03/2009 - 12/2009
Trevose, PA
Make inbound and outbound calls to consumers regarding their past due credit card payments, bank charge-offs, student loans, and auto loans by complaint payment negotiation of delinquent accounts by telephone and mail. Communication with 3rd party for the purpose for finding location information on the debtor. Schedule payment plans for customers to repay their debts or offer different types of options for settlement on accounts.
Customer Service Representative/ Sales Clerk, The Franklin Mint
11/2007 - 07/2008
Exton, PA
Handle inbound and outbound calls concerning purchase orders, complaints, placing sale orders through cisco computer system, inventory control and keep record of daily account payable and account receivable for the day.
Medical Secretary/ Physician Assistant, Chestnut Hill Hospital Cancer Center
12/2004 - 12/2006
Chestnut Hill, PA
In-take co-payments, Insurance verification & authorization knowledge, Insurance billing ICD9 & CPT coding, multi-line telephone experience, schedule appointments, accounts receivable & bookkeeping, filing and indexing medical records and documents, faxing information to physicians at other locations. Beep physician on the status of emergency patients. Measure and record vital signs. Stick patient to check glucose levels, prepare lab tests testing and recording results and prepares patient for examinations.
Administrative Assistant, Lincoln Technical Institute
12/2003 - 05/2005
Plymouth Meeting, PA
Worked with the director of financial aid office in assisting with the daily operations of financial aid. Process student enrollment forms, filing records and documents, mailing correspondence, written and oral communication skills, schedule appointments for board meetings/events, faxing, sort mail, deliver inter-office memos. Cover for receptionist when needed, other clerical duties as required by management.
EDUCATION
University of Phoenix
09/2005 - 02/2008
Philadelphia, PA
Post-secondary academic degree, Associate degree
Major: Global Business Management
Lincoln Technical Institute (Formally Cittone Institute)
11/2003 - 03/2005
Plymouth Meeting, PA
Post-secondary academic degree, Associate degree
Major: Medical Assisting & Administrative Technology
CPR, EKG, OSHA and HIPPA Regulations knowledge
SKILLS
• Medical Terminology, Medical Insurance, Medical Billing & Medical Records, Data Entry
REFERENCES
Name:
Barry Smiley Esquire
Reference Type:
Professional
Job Title:
Attorney for SEPTA Legal Division
Years Known:
10
Day Phone:
Night Phone:
Email:
*******@*****.***
Name:
Patsy McKinley
Reference Type:
Personal
Job Title:
Customer Service Representative/Sales
Years Known:
12
Day Phone:
***********@*****.***
Name:
William E. Ivery Jr.
Reference Type:
Professional
Job Title:
Job Developer/ Educational Instuctor
Years Known:
11
Day Phone:
Night Phone:
Email:
********@***.***
Contact this candidate