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Customer Service Manager

Boston, Massachusetts, United States
April 07, 2018

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Jianing Zhu

**A Symphony Rd, Boston, MA, ***** 857-***-****


MS candidate concentrating in Applied Biostatistics with strong data analysis and programming skills; passionate about contributing to extend human life spans and cure the chronic disease. EDUCATION

Boston University School of Public Health Boston, MA Master of Science in Applied Biostatistics, Student Scholarship May 2018 GPA: 3.97

Relevant courses: Accelerated Statistical Training, Statistical Programming for Biostatisticians, Multivariate Analysis for Biostatisticians, Statistical Methods in Epidemiology, Statistical Genetics I, Bayesian Modeling for Biomedical Research

& Public Health

Northeastern University Boston, MA

Bachelor of Science in Mathematics May 2017

GPA: 3.59; Dean’s List

Technical Skills

Proficient in R, SAS, Python, SQL, Tableau, Scheme(DrRacket), MATLAB, 3D Slicer, Excel, UNIX, LUNIX, Windows, Mac OS, Microsoft Word, PowerPoint

Work Experience

Framingham Heart Study Framingham, MA

SAS Programmer January 2018 – Present

Assess cross-sectional relationships of diastolic function and stiffness of the proximal aorta adjusting for covariates by multivariable linear or logistic regression models in SAS

Evaluate whether sex modifies the relations between aortic stiffness and LV diastolic dysfunction in SAS

Clean, manipulate data, merge datasets, and create new datasets in SAS

Examine descriptive statistics in a subset of FHS participants in SAS Northeastern University, Nanomedicine Lab Boston, MA Research Assistant September 2016 – May 2017

Applied statistics skills to imaging data analysis

Applied machine learning algorithms to classify different tissues in MRI

Retrieved, converted, and pre-processed MRI using MATLAB

Visualized images and drew ROIs (regions of interest) using 3D Slicer Northeastern University Boston, MA

Undergraduate Math Mentor September 2016 – December 2016

Graded all quizzes and tests following instructor’s guidelines

Raised concerns and provided feedback to instructor regarding student performance

Provided feedback to instructor of course to improve the quality of questions and grading key Mathnasium of Cohasset Cohasset, MA

Math Instructor January 2016 – June 2016

Tutored kindergarten through 12th grade students individually and in small groups using Mathnasium curriculum

Adapted individual learning programs based on student need

Tracked and evaluated student progress on Salesforce Northeastern University Peer Tutoring Program Boston, MA Mathematics Tutor September 2015 – December 2015; April 2016

Guided 5 students in statistics, probability, calculus and other classes through weekly tutoring sessions

developed effective learning skills of each student

Promoted independent learning for each student

Guotai Junan Securities Jinan, Shandong, China

Customer Service Manager July 2015 – August 2015

Consulted with over 500 new customers regarding account openings

Analyzed candlestick charts to better understand company financials

Communicated with customers via phone and in person visits and recommended financial service options Certifications

CITI Human Subjects Certification

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