Manager Microsoft Office

ERIKA DELANY

**** *. **** ***** **. Chicago, IL *0657 C: 630-***-**** E: *.********@*****.***

Highlights

Exceptional interpersonal skills

Problem Solving/Resolution

Team Collaboration

Multi-task Management

Public Speaking

Training and Development

Natural Leader: Able to develop strong easy working relationships with management, staff, and customers

Technically Proficient: Microsoft Office Word, Excel, Power Point, and SPSS on Windows and Macintosh platforms

Experience

Lendr Online- Chicago, IL Jun 2017- Present

HR Assistant

Work collaboratively across the department in support of payroll, policies, and procedures.

Serve as a link between leadership, management, and employees by answering questions, communicating decisions and helping to resolve work-related matters.

Researched and coordinated seminars, webinars, and other external learning resources for first time managers within the organization.

Organized collaborative meetings between departments, helping employees better understand each other’s function within the organization increasing cross-functional productivity.

Researched, developed, and implemented quarterly wellness programs including volunteer initiatives driving higher employee engagement and maintaining retention.

Managed entire onboarding process of new hires including electronic New Hire Packet, covering company policy by reviewing the Employee Handbook, and organizing departmental “Welcome Lunch”

Updated all policies and procedures within the company handbook abiding by most recent New York and Illinois state laws.

Created and distributed quarterly employee engagement surveys using SHRM guidelines and recommendations.

Manage the full cycle recruiting process, including sourcing, screening and interviewing candidates.

Responsible for all payroll functions including 401(k) benefit administration.

Maintain employee's files, accurate records, and confidentiality within HRIS (Bamboo HR)

Handle confidential matters pertaining to employee relations, organizational changes, and information security.

Directed open enrollment for 2017 by creating election forms for employees, managers, and owners, by communicating available health, dental, and vision plans, and by collecting employee election forms and accurately enrolling participating employees.

Groupon – Chicago, IL Feb 2016-Jun 2017

Account Manager

Work within a team responsible for delivering best in class service to a large base of merchants

to effectively prepare them for their campaign

Deliver against metrics and merchant satisfactions to achieve optimal operational and financial performance, exceeding metric expectation month over month earning department recognition

Utilized consultative approach to negotiate contract terms along marketing guidelines and

merchant needs

Execute client communications strategy to ensure service needs are met and drive continued engagement with Groupon, encouraging client retention and loyalty

Proven leadership, problem solving skills, and strong oral communication as an escalations specialist for the merchant support department

Stats Bar and Grill - Willowbrook, IL

Manager Jul 2015 – Jan 2016

Server Jan 2015 - Jul 2015

Manage a staff of eight employees

Train and mentor new staff members

Provide superior service, which drives long-term customer loyalty

Responsible for keeping track of and ordering inventory

Education

Bachelor of Science: Psychology

Eastern Illinois University

Ranked in top ten percent for Psychology Comprehensive Exam

Affiliations

EIU Alumni Association

Chicago Care

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