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Human Resource Manager

Round Rock, Texas, United States
April 07, 2018

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Laina M. Stevens

**** ***** *** ******, ***** Rock, TX 78681

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Professional Profile

A pro-active and efficient Human Resources and administration professional with 7 years' specialized experience as a Human Resource Professional (4 years in private industry and 3 years within the IRS). Proven ability to produce quality work in a high-pressured environment to tight deadlines. Flexible and adaptable, able to rapidly respond to changes in requirements of the role ensuring maximum productivity at all times. Excellent interpersonal skills, tactful and diplomatic, able to communicate effectively at all levels regarding employment issues. Sound understanding of business law and of IRS policy and procedures. Strong working knowledge of business processes including profit/ loss and basic accounting. Uses initiative to identify, analyze and resolve technical issues and account discrepancies effectively. Committed to continued professional development and willing to undertake training in line with job requirements.

• Accurate and efficient worker • Remains calm under pressure and in high conflict situations

• Proficient with MS Office (Word, Excel, Outlook, PowerPoint) and Mac operating systems

• Excellent communication skills (written and oral)

• Problem solver, critical thinker • Strong analytical and reasoning skills Career Summary


Full Time (40 hrs)



Key Achievements and responsibilities

• GS-0203-07/5 since 10/2/2016

• Perform full range of human resources functions including management of personnel files for new and existing employees.

• Required to be and has often been requested to step in and perform the entire spectrum of EO HR Specialist tasks, processes and roles when the need arises. This requires that I be familiar with and fully proficient with all aspects of the 0201 Series HR Specialist responsibilities and able to assume the responsibilities of the workload assigned to me at any time.

• Create and post Vacancy Announcements to

• Sponsor and Adjudicate employee actions to process or enroll new hires for fingerprinting using HR Connect and GSA website.

• Initiate, review and release EQIP background investigations. Process and correct any returned investigations from NBIB when an issue has been identified that requires corrections or additional information from the new hire. Act at point of contact to new hires having technical difficulties navigating the program.

• Enter, validate and research Personnel Actions and Pay-setting using TIMIS and HR Connect.

• Prepare all documentation for vacancy packages, screening of applications, compilation of records and files, and pre-employment checks

• Created and presented various training programs for my team ECW7, my office Austin HCO external and internal hiring staff, as well as to various groups within HCO nationwide. I have created and presented power point presentations on topics such as EQIP Investigation processing, Document Review Training for Onboarding and Fingerprint Sessions, and E-Verify Processing. I have facilitated and lead discussions explaining the external hiring process virtually to internal HR staff throughout IRS HCO.

• Responsible for scheduling a range of activities for applicants and employees including job simulations, review processes and orientations.

• Ensure compliance with Federal personnel regulations, agency policies and relevant guidelines, providing advice to employees as required including tax obligations.

• Create and analyze data reports and files, preparation and presentation of range of documents as required.

• Directly respond to applicant and internal BOD managers regarding inquiries on range of topics such as hiring process, benefits, employee services and work schedules.

• June 2016-October 2016: 120 Day Temp Detail to 0201 HR Specialist.

• October 2016: Appointed to Special SME Team to discuss and analyze HCO Processes.

• Successfully participated in the 2017 Human Resource Enrichment Program as a mentee to gain a better understanding of the roles and responsibilities of an HCO HR Specialist.

• Received a Performance Award 2/22/2015.

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Full Time (40 hrs)


Key Achievements and responsibilities

• Significant contribution to improvements in efficiency of the ITIN batching process as a member of the process analysis team tasked with recommending updates to the procedure (2012)

• Key role in the development, testing and evaluation of a new process to safeguard supporting documents submitted by tax payers leading to extensive adoption throughout the ITIN organization (2012)

• Review and process applications for ITIN numbers in accordance with IRM, SERP and local processes, including verification of identity and foreign status of applicants, data entry and generation of final application status

• Liaise effectively with taxpayers to gather information, resolve issues and keep individuals informed regarding the status cases.

• Analyze and initiate actions on tax issues, ensuring accurate information is available for adjustment of accounts and records where applicable

• Develop, create and present training to new and existing employees as a CIT certified member of the training cadre.

2006 – 2007

Full Time (40 hrs)


Key Achievements and responsibilities

• Created a new system of scheduled weekly advertising to ensure maximal expense control and productivity

• Performed specialized administrative and accounting duties, including researching, analyzing and reporting trends, data entry, billing, account receivables, and cash distributions

• Retained oversight of office facility management and control of all supplies, managed complex company database and maintained computer server.

• Established storefront for local realtors offering signage and specific items for realtors

• Managed purchasing, inventories and maximized sales potential through effective display and marketing of merchandise, creating operational procedure

• Created operational budget and managed sales, accounts payable and full accounting function

• Executed closing documents for title company

May 2004 -Feb 2005

Full Time (40 hrs)



Key Achievements and responsibilities

• Performed full range of Human Resource functions for a staff of up to 20, including interviewing, hiring, training, conducting evaluations, verifying time and attendance and maintaining personnel files.

• Competently dealt with a variety of customer service issues

• Established and maintained clear lines of communication with management team including directors and operations manager, offices staff and employees, ensuring all stakeholders were well informed regarding issues such as staffing, benefits and pay

• Managed ticket sales and inventories, scheduled guided tours, and maximized sales potential through effective display and marketing of merchandise

Mar 2003 - Aug 2003

Part Time (20 hrs)




• Drafted and processed range of documents relating to real estate transactions; verified payment details and investigated outstanding liens

• Researched existing deeds and created new deeds to reflect correct ownership transfer

• Reviewed and created various wills or deeds and negotiable bills of sale for clients. 1999 – 2001

Full Time (40 hrs)



• Managed and monitored International transactions, including administration and processing of payments and credits, and handling documentation relating to import and export of goods

• Maintained data base to monitor scheduled payments to client accounts and provided collection action on delinquent payments.

• Investigated late or lost payments or documentation from international customers Page 3 of 3

1996 – 1999

Full Time (40 hrs)



• Performed full range of Human Resource duties servicing 4 separate resort properties with a permanent staff of 1800 employees as well as managing the hiring of an average of 300-500 seasonal employees annually.

• Analyzed and evaluated resort reservations and vacation trend data to accurately track and make staffing recommendations for seasonal hiring needs.

• Organized recruitment activities including vacancy announcements, creating advertisement and hosting job fairs at local universities and employment offices.

• Qualified applications, conducted interviews, negotiated salary, issued and reviewed new hire paperwork, facilitated orientations, and conducted drug screenings.

• Processed new hire screening and background checks. Evaluated findings to lawfully determine employment suitability.

• Processed and maintained data records for enrollments, changes and terminations of health, dental and life insurance benefits.

• Managed all employment processes. Processed and maintained data records for the hiring, conversions and terminations for all employees.

• Organized rollout of annual open enrollment activities by planning, scheduling and hosting Open Enrollment meetings. I created printed material explaining updates to the benefits offered.

• Responded to all benefits entitlement, payroll, new hire information, applicant inquiries and general employee point of contact for all questions HR and benefit related.

• Provided clarification on employment policy guidance to department managers.

• Responsible for ensuring compliance at all times with company policies, programs and procedures, and maintained all personnel files and dealt with all employee enquiries.

• Researched and prepared cases to dispute unemployment claims. Performed as employer representative for unemployment hearings in court when necessary.

• Managed juvenile hiring for the company enforcing and providing guidance to managers with juvenile employees on state laws and regulations regarding type of work and permitted working hours for juvenile employees. Monitored and recorded juvenile work schedules, and reported to state labor agency as required. Processed state required work authorizations to ensure juvenile hiring did not interfere with employee school attendance and that employees were only scheduled to work during allowable hours.

• Worked solely under the authority of the Vice President for Human Resources of the company and served as the only Human Resource point of contact for all managers, employees and applicants. Education and Qualifications

Carmel High School, Carmel, NY – Regents Diploma 1990 Sullivan County Community College, Loch Sheldrake, NY – 1990-1991, Liberal Arts, 24 Credit Hours earned.

Mansfield University, Mansfield, PA - 1994-1996, Environmental Sciences Land Use Management 56 total Credit Hours earned.

Professional Development

IRS Training Courses:

Human Resource Enrichment Program (2017); Pay Setting for GS Positions (2016); Delegated Examining Unit Training (2015); Instructor Trainer Workshop for Classroom Instructor Training (2014); Classroom Instructor Training Course (2013)

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