Customer Service Manager

Derrick Ramey

Assistant Manager- Five Below

Oklahoma City, OK 73114

**********@*****.*** - 405-***-****

I live for customer service, a leader and motivator, teacher and educator. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager

Five Below Inc - Edmond, OK - 2016-08 - Present

Running the day to day operations, hiring and firing, payroll, inventory and lost prevention specialist, daily paperwork and audits, scheduling, dealing with vendors, cash handling, daily training and educating team members, interviewing and general maintenance.

Basketball Coach

Oklahoma City Thunder - Oklahoma City, OK - 2012-12 - Present Responsibilities

Running the summer basketball programs.

Setting up camp dates.

Hiring of coaches needed to help run the camp.

Ordering equipment, shirts, basketballs, and awards. Getting donations from sponsors.

Working the N.B.A. Fit programs.

Weekly meetings with the staff.

In charge of accounting and training daily.

Accomplishments

Leading the youth summer basketball camps to a successful program. Working with the N.B.A. players and Rumble.

Making parents knowledgeable of what direction the program was going. Getting kids to the next level of basketball.

Educating, coaching, training, and being a leader. Skills Used

Organization skills used daily.

Accountability and leadership.

Training and motivational.

Public speaking.

Book and record keeping.

Interviewing new hires.

Bartender/Manager/Owner

Professional Bartending Services[Private] - Oklahoma City, OK - 2008-04 - Present Working at individuals houses, setting up bars for parties, purchasing liquor, ice, soft drinks, cutting limes and lemons, icing down wine and beer. I'm a private bartender, I do weddings, receptions, birthday, anniversaries, office parties, and all other party functions.

Store Manager

Dollar General - Oklahoma City, OK - 2014-01 - 2016-06 Responsibilities

Running the daily operations, interviewing, hire and firing, payroll, inventory, ordering, daily vendors, daily paperwork, cash handling and hourly cash audits, scheduling, general store maintenance, daily training and educating, daily deposits, as well as monthly store meetings and yearly employee reviews.Holding employees accountable.

Accomplishments

Fixed the cash storage problems.

Fired and hired new staff.

Fixed paperwork mistakes.

Helped control shrink.

Trained employees the definition of customer service. Skills Used

Daily training and customer service.

Store Manager

OReilly Auto Parts - Oklahoma City, OK - 2000-05 - 2012-11 Responsibilities

Running the daily operations, hire & firing, payroll, inventory, ordering, training, daily audits, daily paperwork, in charge of a ten member staff. Giving the best customer service as well as answering the phones. Every Tuesday and Thursday's, did weekly sales calls, shopping for new customers and business, informing current customers of new products and promotions. Conducting once a month employee store meetings and yearly employee evaluations. Holding employees accountable for their actions. Maintaining a strong P&L.

Accomplishments

Store of the year in 2003-2004.

Ranked 3rd, out of 1400 stores.

Sold two million is sales, 2007-2008.

sales

OReilly Auto Parts - 2009 - 2011

During my twelve years with this company, I trained over 100 employees because of turnover. Thirty five were promoted to store managers and twenty was promoted to assistant managers. Skills Used

The best customer service.

A leader and mentor.

A teacher and trainer.

Lead my example individual.

Dedicated and loyal.

Computer savvy.

Excellent communicater.

A motivator.

Store Manager

Blockbuster Video - Oklahoma City, OK - 1998-02 - 2000-04 Responsibilities

Running daily operations.

Hiring and firing manger.

Scheduling weekly and monthly store meetings.

Customer service.

Maintaining inventory.

Payroll and cash handling.

Daily, weekly, and end of the year paperwork.

Record keeping.

Calling customers about late fees.

Being a leader.

Accomplishments

Store of the month.

Created promotional opportunities.

Monthly bonus, fourteen weeks in a row.

Store record for sales.

Skills Used

Customer service.

Training daily.

Cash handling.

Maintaining inventory.

Scheduling weekly.

Leadership/Leading by example.

Phone technique and communicational skills.

Store Manager

Eyemart Express - Oklahoma City, OK - 1997-01 - 1998-01 Responsibilities

Hiring and firing manger.

Running daily operations and paperwork.

Ordering products as needed.

Weekly scheduling and inventory.

Provided exceptional customer service and training. Weekly payroll.

Productive team leader.

Cash handling and cash audits.

Monthly store meetings.

Accomplishments

Maintaining a clean, organized, professional and safe work environment. Responsible for the compliance with all rules and regulations regarding a safe and healthy work environment. Interact with customers to determine customer needs. Skills Used

Customer service.

Training daily.

Organizational and communicational skills.

Cash handling.

Controlling shrinkage.

Scheduling, payroll, and ordering.

Phone technique.

Leadership.

Store Manager

Burlington Coat Factory - Oklahoma City, OK - 1996-01 - 1997-12 Responsibilities

Running the daily operations.

Lost prevention audits.

Customer service.

Cash handling and payroll.

Ordering, shipping, and receiving.

Yearly employee evaluations.

Hiring and firing manger.

Scheduling.

Monthly store and department meetings.

Weekly sales calls.

Daily training.

Accomplishments

Created promotional opportunities.

Representing the company at the job fair.

Corrected cash storage problems.

Skills Used

Daily training.

Cash handling.

Phone technique.

Leadership role.

Customer service.

P & L ledger.

Communicational skills.

Assistant Manager

Youth and Family Service - Chickasha, OK - 1994-12 - 1995-12 Responsibilities

Help run the shelter on a daily basis.

Doing intakes until completion of the program.

Getting donations for shelter outings.

Helping kids with family problems and issues.

Daily one on one with kids.

Working with their case workers.

Getting kids placed in a homes, once they complete the program. Accomplishments

Getting children placed in homes.

First Aid and C.P.R. certifications.

Donation and activities coordinator.

Skills Used

Talking to children in the program that like to run away. Making assessments for being placed.

Getting children placed in the right homes.

Educating daily.

Communicational with the staff, case workers, and police department. Store Manager

United States Beef Corporation - Chickasha, OK - 1991-03 - 1994-11 Responsibilities

Hiring and firing.

Daily and monthly paperwork.

Ordering from vendors daily.

Weekly payroll.

Inventory, daily and yearly.

Shipping and receiving.

Training employees as well as new hires.

Exceptional customer service.

Scheduling and team leader for the store.

Monthly store meetings.

Creating a clean, well organized work environment. Yearly employee evaluations.

Accomplishments

Created promotional opportunities.

Winner of promotional challenges.

Customer service

United States Beef Corporation - 1993 - 1993

Cash handling.

Lost prevention.

Leadership role.

Communicational skills.

EDUCATION

Bachelor's in Physical Education

University of Science&Arts of Oklahoma - Chickasha, OK 1985 - 1990

SKILLS

Customer Relationship Management

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