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Executive Assistant, Customer Service, Office Manager, Operations

Holmes, Pennsylvania, United States
April 07, 2018

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*** ****** ******, ******, ************ 19070



Customer service focused and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Operations/Customer Management/Executive Assistant role.

Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events, familiar with Quickbooks.


ZOGENIX, Emeryville, CA

Administrative Assistant, 2/2018 – present

Responsible for ongoing administrative support of 4 senior executives with calendar management, travel, expense reporting and meeting planning.


Operations Manager, 6/2017 – 11/2017

Manage office operations for organizational moving company. Help clients determine sorting, downsizing, organizing, packing and unpacking needs, maintain client database, refer services to team leaders, constant client follow-up, contract paperwork, customer service, vendor interaction, office maintenance. 4 WALLS INC, Narberth, PA

Operations Manager / Client Services Manager/Executive Assistant, 3/2005 – 3/2017 Skillfully managed wide-range of office, and sales support tasks while overseeing Client Services support personnel. Leveraged strong multitasking skills to manage customer service, database management, invoicing, order and cancellation processing, vacation and time off requests, overall project management and maintenance, trade show and company event coordination. Responded to customer inquiries over the phone and email; coordinated with cross-functional teams in support of customer needs. Support CEO and other board members and executives with operational needs. Supervised employees, completed all functions and provided executive assistance remotely for over 12 years.

Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations. Promoted to Executive Board committee in 2016 with CEO, CTO, and board members.

Coordinated all trade show and company events including annual meeting for company. Hotel arrangements, booth coordination, supply ordering, meals, company gifts.

Accounting and bookkeeping backup for invoice questions, copies, client issues.

Main liaison between employees and the executive board for HR issues, policy questions and overall employee engagement concerns.

Promoted to Operations Manager in December 2016 from Client Services Department Manager PROGRESS BANK, Norristown, PA

Executive Assistant to CTO, 4/1998 - 11/2003

Trusted executive assistant to Chief Technology Officer of medium sized community bank. Gatekeeper for executive and coordinated complex projects and assignments as requested. Supported the 5 direct reports to the CTO as well with all administrative and project related tasks. Organized calendars and schedules to align with executive needs and company goals. Trained administrative staff on policies and procedures.

Regularly acknowledged by leadership for timeliness and attention to detail.

Coordinated and managed large scale document upgrade project for all branch processing forms – system overhaul which needed every form processed for deposits and withdrawals at the branch level to be redesigned and implemented. Coordinated creation of forms and training of all employees in newly implemented processes.

Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities. FIRST STERLING BANK & PRIME BANK, Fort Washington, PA Branch Administration Assistant, 2/1995 – 3/1998

Administrative assistant to the Vice President of Retail Banking. Supported VP in all aspects of branch management issues, coordinated training materials and presentations, updated and responsible for employee manual, handled regular daily administrative tasks as assigned.

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Previous experience as Teller at First Sterling Bank before promoted to Branch Administration. EDUCATIONAL BACKGROUND

Bachelor of Arts in Sociology/Business Minor


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