Medical front desk coordinator
Resume:
Jasmine Mendoza
Seaside, CA 93955
ac42ex@r.postjobfree.com
Work experience
February 2017- Current
Cassandra Ohlsen M.D
Monterey, CA
Medical Front Desk Coordinator* Answer multiple lines. Pass along information from patient to Dr. Ohlsen. Work with Athena EMR. Schedule regular office visits, pre op surgery clearances, annual physicals, hospital/emergency room follow ups and fit ins for the doctor. Prepare progress notes and get all pertinent information related to the patient ready for the next day for Dr. Ohlsen to review (ex current lab work, hospital discharge paperwork, surgery clearance forms.) Transcribe Dr. Ohlsen’s patient encounters. Check in patients. Verify insurance. Collect co pays. Handle Medicare ABN forms. Order labs. Call patients with lab and imaging reports. Order and renew prescriptions. Verify last rx fill dates with pharmacies. Room patients/take and enter vitals. Hand out patient education and handle Quality Measures. Balance money with paperwork at end of shift.
September 2016- February 2017
Pebble Beach Resorts
Pebble Beach, CA
PBX/Communications* Answer and direct all incoming calls for all hotels, all golf courses, the spa, all retail outlets, corporate and executive offices, all operational departments and residents of the forest, assist employees with 911 calls, dispatch, at each property, a chain of designated departments to assist with directing emergency vehicles, take request for and administer personal wake-up calls for guests at all properties, give the weather report when requested and follow procedures for unanswered calls to ensure the guest is awake, make restaurant reservations, retrieve guest voicemails and text messages, assist calls with questions regarding the resort and hours of operations for all departments that are closed, reach key departments by calling on the cell phone, paging and/or using the two-way radio,work with the Housekeeping Department to report engineering or maintenance problems. Dispatch runners and/or engineers when housekeeping is closed or out of the office, assemble and mail confirmations and brochure request for the Reservations and Sales Department.
September 2013- May 2016
Hotel Captain Cook
Anchorage, AK
Night Auditor* Checking guests in and out, making reservations on Maestro, run all the reports to balance the hotel at the end of each day, verify all employee banks and work to make sure there are no discrepancies in the reports, verify all guests checked in have current information (i.e. credit cards, addresses, email addresses), sales, handle guest complaints and requests, supervisor front desk, bellman, pbx, kitchen and retail staff.
March 2015-May 2016
Medical Park Family Care
Anchorage, AK
Occupational Health Admin *Provides information about occupational health services and charge information to customers and staff, scheduling appointments and physical exams for companies, scan and retain records and reports related to occupational health, maintain office with necessary forms relating to physical exams, regulatory exams, drug testing, lab reports and requisitions, compiles patient charts and physical exam paperwork in accordance with customer requests or authorizations, provides quality assurance by reviewing completed company and regulatory exam paper for accuracy and completeness, run random drug screens and breath alcohol tests for companies, preparing immigration paper work for patients acquiring their United States immigration visas, manage cash box, input occupational billing codes, audit patient accounts, prepare federal paper for commercial driver license physicals and federal aviation physicals.
May 2014-March 2015
AA Spine & Pain Clinic
Anchorage, AK
Medical Receptionist *Welcome patients and visitors, answering multiple line telephone, scheduling follow up appointments, and surgeries, answering patients' questions, maintaining the reception area, filing and retrieving patient records, maintain patient accounts by obtaining, and updating personal and financial information, collecting patient copays, filing, collecting third-party claims, protect patients' rights by maintaining HIPPA policies
September 2013-May 2014
Frontier Medical
Anchorage, AK
Medical Receptionist* Collect insurance information from patients, verify copays and benefits, verify billing information for insurance, sell medical equipment, measure for medical equipment (compression wear) input patient charts in EHR/EMR verify ICD 9 codes, follow up with nurse assistants for current information, handle referrals, order medical supplies, schedule medical deliveries, scan, keep track of, and file all medical records, answer phones and transfer to appropriate departments.
October 2010 –September 2013
Mirage Hotel and Casino
Las Vegas, NV
Casino Cage Clerk* Take credit applications by phone, fax, and / or cage window, complete bank verification for guest credit applications, run gaming and credit bureau reports, maintain credit supplies, file guest applications, update and maintain application files, answer guest’s questions, complete started applications / tasks from other shifts or cage cashiers.
January 2010 – September 2010
Check City
Las Vegas, NV
Assistant Branch Manager*Provide customer service, cash checks, check verification, data entry, filling, sell loans and other products, vault verification, management, verifying Teller work, maintain schedules and supplies, testing/buying gold, silver and platinum.
April 2008 - September 2009
Wells Fargo
Las Vegas, NV
Teller *Provide customers with great customer service, handle cash transactions, verify checks, count vault, create money orders/cashier checks/wire transfers, discuss better account opportunities/sell account products to customers, deal with upset customers without having to escalate to manager, answer phones, organize files for audits, check important documents such as wire transfers for correctness, assist with opening accounts, maintain office equipment, fraud prevention.
Oct 2002- Aug 2006
Wells Fargo
Anchorage, AK
Operations Clerk II*Worked for both the Marketing Department and Sales, Service and Development Department-Answer phones, takes messages, handle employee files, answer questions for new hires, run errands, report daily sales reports, coordinate recognition events, assist in teaching training classes, type up reports, person of delegation when department went on off sites, proof read reports, order inventory, keep files organized, prep materials for sales classes, came up with ideas for marketing campaigns, coordinated volunteer events, maintain office equipment. From May 2006-August 2006 I worked in the cash vault going through branch work, amount key entry, and verifying cash shipments in and out of the vault.
Education
October 2015-Current
Medical Billing and Coding ICD 9 ICD 10
January 2006- 2009
University of Nevada- Las Vegas
Criminal Justice and Psychology Degree
Languages
English and Spanish
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