Sales Manager/ computer network and help desk tech
Resume:
Charles W. Henderson
Randallstown, MD 443-***-**** **************@*******.***
Objective
To obtain a position in the area of computer hardware and network systems which will utilize my hands on experience and knowledge of Information Technology.
Education
University Of Baltimore 2017
Information Systems and Technology Management January 2017
Presently enrolled in the undergrade program
ITT Technical Institute, Owings Mills, MD
Bachelor of Science in Information Systems and Cyber Security 2017
Associate of Applied Science Degree in Computer Network Systems June 2016
Cumulative GPA 3.80 Honors
Univ. Of Phoenix, Richmond, VA 2010-2012
Accounting and Business Administration
John Hopkins School of Business, Baltimore, MD 2001
Community Development and Business Certificate
Community College of Baltimore, Baltimore, MD A.A. Degree
Associate of Arts in Para-Legal and Business
Employment History
Baltimore City School Systems, Baltimore, MD 5/2015-11/2015
Technical Support
Responded to technical questions
Maintained LAN operations
Desktop deployment for over 50 computers per site
Joined wireless devices: laptops, tablet, printers, to WAN/LAN domain
Resolved hardware and software issues, connectivity, and technical equipment set up to include smartboards
Auto Nation Security, Baltimore MD 06/2012-Present
Sales Associate
New and used automotive sales
Prepared paper work for financing and the sales departments
Follow up with customers to ensure exceptional customer service
Conduct surveys with each customer to follow up with their purchase and operation of vehicle
Charles W. Henderson
Randallstown, MD 443-***-**** **************@*******.***
The Department of the Treasury, Hampton, Va 01/1998-08/2011
Revenue Officer
Maintained a case load of 85 to 90 cases per month for collection
Filed liens with State and Federal Court systems
Levied bank accounts and other financial institutions to collect tax money for the Federal Government.
Collected money door to door and at businesses around the state
Seized taxpayers property as required by the Tax Code and local and federal law
Held hearings for IRS in regards to past due accounts and taxes due by Tax Payers
Answered tax law questions from taxpayers from Commissioners office
Set up installment agreements with personal and business taxpayers
Served as a supervisor for 20 employees
Baltimore City Police Department, Baltimore, MD
Police Officer
Provided public safety by maintaining order per the city ordnance, responded to emergencies, protected people and property, enforced criminal and motor laws, promoted good community relation
Recorded facts to prepare reports that documented incidents and activities of crimes.
Monitored, noted, reported and investigated suspicious persons and situations, safety hazards and unusual or illegal activity in my patrolled areas.
Indentified, pursued and arrested suspects and perpetrators of criminal acts
Testified in court for both criminal and motor vehicle violations
Charles W. Henderson
Randallstown, MD 443-***-**** **************@*******.***
Professional References:
Eric Douglas
Department Sales Manager
Auto Nation Chevy
Erica Woolford
Supervisor
IRS
James Horton
IT Project Manager
Baltimore City Public School System
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