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Sales Manager/ computer network and help desk tech

Baltimore, MD
April 07, 2018

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Charles W. Henderson

Randallstown, MD 443-***-****


To obtain a position in the area of computer hardware and network systems which will utilize my hands on experience and knowledge of Information Technology.


University Of Baltimore 2017

Information Systems and Technology Management January 2017

Presently enrolled in the undergrade program

ITT Technical Institute, Owings Mills, MD

Bachelor of Science in Information Systems and Cyber Security 2017

Associate of Applied Science Degree in Computer Network Systems June 2016

Cumulative GPA 3.80 Honors

Univ. Of Phoenix, Richmond, VA 2010-2012

Accounting and Business Administration

John Hopkins School of Business, Baltimore, MD 2001

Community Development and Business Certificate

Community College of Baltimore, Baltimore, MD A.A. Degree

Associate of Arts in Para-Legal and Business

Employment History

Baltimore City School Systems, Baltimore, MD 5/2015-11/2015

Technical Support

Responded to technical questions

Maintained LAN operations

Desktop deployment for over 50 computers per site

Joined wireless devices: laptops, tablet, printers, to WAN/LAN domain

Resolved hardware and software issues, connectivity, and technical equipment set up to include smartboards

Auto Nation Security, Baltimore MD 06/2012-Present

Sales Associate

New and used automotive sales

Prepared paper work for financing and the sales departments

Follow up with customers to ensure exceptional customer service

Conduct surveys with each customer to follow up with their purchase and operation of vehicle

Charles W. Henderson

Randallstown, MD 443-***-****

The Department of the Treasury, Hampton, Va 01/1998-08/2011

Revenue Officer

Maintained a case load of 85 to 90 cases per month for collection

Filed liens with State and Federal Court systems

Levied bank accounts and other financial institutions to collect tax money for the Federal Government.

Collected money door to door and at businesses around the state

Seized taxpayers property as required by the Tax Code and local and federal law

Held hearings for IRS in regards to past due accounts and taxes due by Tax Payers

Answered tax law questions from taxpayers from Commissioners office

Set up installment agreements with personal and business taxpayers

Served as a supervisor for 20 employees

Baltimore City Police Department, Baltimore, MD

Police Officer

Provided public safety by maintaining order per the city ordnance, responded to emergencies, protected people and property, enforced criminal and motor laws, promoted good community relation

Recorded facts to prepare reports that documented incidents and activities of crimes.

Monitored, noted, reported and investigated suspicious persons and situations, safety hazards and unusual or illegal activity in my patrolled areas.

Indentified, pursued and arrested suspects and perpetrators of criminal acts

Testified in court for both criminal and motor vehicle violations

Charles W. Henderson

Randallstown, MD 443-***-****

Professional References:

Eric Douglas

Department Sales Manager

Auto Nation Chevy


Erica Woolford




James Horton

IT Project Manager

Baltimore City Public School System


Contact this candidate