Manager Customer Service
Resume:
Brian David Shaw
***************@*****.***
***** ***** ********* **. ****, TX 77494
Objectives
To obtain a position that offers challenge and will allow me to use my knowledge and experience to add value to a company.
Education
Goodman Community College
Experience
Diamond Marine Services Houston, TX Operations Manager Aug. 2017 - present
Oversee all operations for the Houston location.
Communicate with customers on daily on the arrival time of their products.
Inspect all orders for 100% accuracy before delivery.
Ensure warehouse inventory is at 100% capacity for customer’s needs.
Coach and Train employees on their daily duties.
Receive a high volume of incoming calls.
Strategize and grow new clients as well as maintain 100% satisfaction with existing clients.
Create work schedules for employees to ensure 24-hour coverage, seven days a week.
Maintain Budgets for all client vessels.
NGL Marine LLC Deer Park, TX Purchasing/Crew Coordinator/Traffic Supervisor May 2015–Aug 2017
Maintained all cost on all NGL vessels keeping them within budget for the month.
Purchased all vessel supplies as needed and worked with Vendors to get the best price for products needed
Maintained all grocery budgets for the month.
Input all orders for vessels.
Report to all customers on locations of vessels and give ETA’S for dock arrivals.
Provide support to vessels on docking instructions.
Coordinate with Shore Tankerman on arrival time at the dock.
Report Traffic twice a day to Operations Manager and Customers.
Assist and oversee all crew changes.
Assist on travel arrangements and vessel locations for crew change day.
Dupre Logistics LLC Channelview, TX
Operations Supervisor May 2014 – May 2015
Maintain all communications with all company drivers and dispatch on all dispatch orders.
Good customer service for all clients.
Working with sales on required amount of drivers to meet all customers’ expectations.
Making sure all company drivers have the correct PPE Equipment with them for their shift.
Schedule all PM’s on all company trucks and trailers.
Help process weekly payroll for all drivers.
Making sure that all equipment has proper paperwork on the trucks and trailers.
Keeping all greenroads up to date in the computer system.
Updating all PM’S in AS400 on trucks and trailers.
Ordering all safety equipment and PPE equipment for drivers and trucks.
Always on the yard for shift change. Making sure drivers are doing their pre/post trip inspections.
Doing ride along with drivers and doing evaluations on drivers.
Going out and recruit company drivers.
Updating all safety requirements in the computer systems. By monitors driver productivity and pulling reports.
Making sure all Qualcomm information is up to date and the drivers are putting their info into the system.
Going out into the field and doing IPO’S AND UIPO’S and come back input the data into our system.
Making sure all of the drivers are following all DOT rules.
Coastline Electric Company Houston, TX
Service Coordinator June 2012 – January 2014
Schedule service work orders for commercial clients
Manage all work orders within allotted time and budget.
Communicate with clients on work orders.
Manage efficiency of electricians.
Track and order all necessary parts for work orders.
Process weekly payroll for electricians.
Prepare and process invoices and statements.
Empire Truck Lines Houston, TX
Fleet Development Supervisor /Recruiting May 2011 – Jan 2012
Recruit and develop qualified owner operators and company drivers.
Develop and maintain a relationship with owner operators and company drivers.
Assist in screening process and new hire orientation.
Plan and approve advertising budget for all company terminals.
Attend the Houston Safety Council Monthly Meetings.
Prepare and process weekly statements for company drivers and monthly preventative maintenance for company trucks.
Conduct monthly visits to other terminals around the country and do recruiting events.
Kirby Inland Marine Channelview, TX
Crew Dispatch Supervisor Oct 2004 – May 2011
Arrange travel for employees going to and from vessels along the inland waterway system.
Supervise 8 employees and assist them as needed.
Assist Crew Dispatch Manager by acting as backup as needed.
Maintain annual budget for 112 vessels
Determine most cost effective source of travel for crew members.
Participate on a 24 hour on call duty every 5 weeks
Assist payroll department with any payroll errors that may occur.
Facilitate presentation to new hire orientation on safety and crew travel procedures.
Skills
Hold a valid TWIC Card (Transportation Worker Identification Credential).
Previously held Merchant Marine Document
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