Field Service or Parts Specialist

Kevin Headlee

Cell Number-703-***-****

*****.*******@*****.***

Professional Summary

As an electro-mechanical technician with 17 proven years in installing, replacing and maintaining, mail insertion equipment and

production-line vending machines. I have considerable expertise in diagnosing and repairing mailing equipment as well as assisting in

customer service and sales support resolutions. My experience on a production-line, supervising production and parts management and

inventory control has come from previous employment. I am interesting in continuing to expand my skills as an electro-mechanical

technician in a production setting, parts management and customer care representative.

Work Experience

Field Sercice Technician

Fast Link Technologies

Tampa, FL

September 2014 - January 2018

As an Electro-Mechanical field technician employed as an independent contractor, my responsibilities included responding to customer

calls to repair, maintain, or replace mail metering equipment. Install newly purchased equipment and train new operators as well as

resolving customer issues. Responsibilities also included managing personal territory, parts inventory, entering call specific information

into data entry system, and maintaining good.communications with the service center and customer.

Production Team Lead

Rainbow Crane

Lecanto, FL

June 2011 - March 2014

As a production team lead I supervisor production of multistage bubblegum vending machines. Tracked production, insured parts flow

and perform quality assurance of finished goods. Inventoried and packaged finish goods for shipping. I Supervised loading of finished

goods onto trucks, tracking and recording serial numbers for shipment accuracy. My duties also included assisting in the production of

mechanical cranes, using electo/mechanical skills in their production.

Field Product Specialist\Customer Care Representative

Pitney Bowes, Inc

Washington, DC

Jun 1995 - Sep 2010

As an Electro-Mechanical field technician employed with a Fortune 250 company, my responsibilities included responding to customer

calls to repair, maintain, or replace mail insertion equipment. Install newly purchased equipment and train new operators as well as assist

sales team with site surveys, equipment requirements, and resolving customer issues. Responsibilities also included managing personal

territory, parts inventory, entering call specific information into data entry system, and providing estimates for repairs to customer.

A+ certified.

Nov 1989 - Jun 1995

Parts Manager/Assistant Service Writer

Manassas Shell

Manassas, VA

Ordered, maintained and processed parts for a busy automotive full service station. I was responsible for providing six mechanics with

parts and supplies to complete work orders for customers. Responsibilities also included assisting station manager with writing service

orders, managing work orders and maintaining excellent customer relations. Completed parts inventory and reconciliation twice a year.

Education

Sep 1981 - Dec 1982

Northern Virginia Community College

Some College Coursework Completed in Police Science

Course of Study - undergraduate degree in Police Science.

Aug 1980 - Jun 1981

George Mason University

Some College Coursework Completed in Business Administration Studied accounting, business law and undergraduate course for

degree.

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