Manager Customer Service

Lorren Galloway

**** ***** ** **, ********, Ga **066 (Cell) 678-***-**** ******.*****@*****.***

Retail Manager

Dedicated and focused manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve projected store goals. Answers a high volume of calls while handling in-person inquiries from customers and colleagues. Flexible and hardworking with a strong drive to succeed.

Professional Experience

Max Muscle, Key Holder/Assistant Manager Kennesaw, Georgia (2015 - Present)

Product ordering and Meal planning

Recruitment and Brand Ambassador

Community Outreach/ Event Management

Max Muscle social media outlets

Elements Massage, Client Service Manager Atlanta, Georgia (2015 - 2016)

Staff Training and Development

Back office operations

Wellness Programs

Customer retention and satisfaction

Facilitate direct marketing campaigns and report metrics

La Fitness, Membership and Training Manager Marietta, Georgia (2011- 2014)

Corporate relationship management

Turnaround management

Customer needs assessment

Sales administration

Community outreach

Succession Planning

HMS Host/ Operations Retail Manager Atlanta, Georgia (2010 - 2011)

Accelerated career track overseeing 2 stores to 6 in less than 60 days of hire

Productivity and performance management

Back of house operations

Inventory planning and control

Dick’s Sporting Goods/ Customer Service Manager Alpharetta, Georgia (2008 - 2011)

Customer satisfaction and retention

Cash Office management

Merchandising

Loss prevention specialist

Education

Dowling College Bachelor of Science Sports Management 2006

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