Human Resources Employee Relations

Anna Crisp, PHR, SHRM-CP

*** ********* *****, ************, ** 29681 864-***-**** *****.****@*****.***

Certified, forward-thinking Human Resources professional with more than fourteen years of progressive generalist experience. Effective at managing and supporting business relationships to promote organizational development.

Professional Experience:

TPM, Inc., Greenville, SC, November 2017 - Present

Director of Human Resources

•Chief Cultural Officer tasked with cultivating and driving a culture of an engaged, responsive and motivated workforce.

•Works directly with executive leadership to determine short and long-term business needs as it relates to human resources, and partners with leaders to assist with departmental goals and day-to-day organizational needs.

•Create, drive and carry out human resources policies and programs. Responsible for compliance with federal, state and local legislation pertaining to all employment matters.

•Handle all matters relating to employee relations to include, but not limited to, employee conflict resolution, investigations, and performance management.

•Lead company wellness initiatives. Responsible for benefit plan design and administration.

•Process biweekly payroll and maintain the company’s HRIS system.

Charter Communications, Greenville, SC, September 2008 – November 2017

Senior Human Resources Generalist, Spectrum Enterprise, January 2014 - November 2017

Human Resources Generalist II, Inbound Sales Call Center, September 2008 – January 2014

•Partnered with business leaders to fully understand business issues, and support the client group in achieving results.

•Administered human resources policies and programs, balancing employee advocacy and business operating needs. Promote equity, fair treatment and positive employee relations.

•Provided comprehensive HR support to designated client group in the area of recruitment and retention, performance management, conflict management, training and leadership.

•Performed employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of corrective action and termination requests.

•Conducted complex and sensitive employee related investigations including, but not limited to, claims of harassment, retaliation, workplace violence, discrimination and unethical behavior.

•Administered all Leave of Absence programs and processes including Family Medical Leave Act and Accommodations process under the Americans with Disability Act. Handle Worker’s Compensation.

•Developed and conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination.

•Partnered with hiring manager to advise on compensation and compile offer packages; negotiate offers with candidate, and complete the onboarding process.

Kyocera Mita South Carolina, Inc., Fountain Inn, SC, March 2007 – July 2008

Human Resources Generalist

•Handled all aspects of employee relations, from employee recognition programs to being the first point-of-contact for all employee inquiries. Assist in implementation of policies and procedures.

•Administered requests for leaves of absence under the Family Medical Leave Act.

•Responsible for the benefits administration function to include annual open enrollments, claims resolution, change reporting, and communicating benefit information to employees.

•Recruited for all positions to include posting openings on various online recruiting sites, reviewing resumes and coordinating all aspects of the interview to new hire process.

•Managed the safety and security functions, and handle all related issues such as workplace accidents and incident reporting. Ensured OSHA compliance. Performed monthly safety inspections.

•Maintained compliance with EEO and SOX requirements.

Guardian Building Products, Inc., Greer, SC, June 2005 – September 2006

Human Resources Representative, November 2005 – September 2006

Recruiter/Human Resources Coordinator, June 2005 – November 2005

•Managed Human Resources function in branches throughout the United States, to include ensuring proper implementation of policies, procedures and applicable Federal and State laws.

•Trained new branch managers on all HR issues and processes, including the new hire process, Employee Handbook and policies, and safety expectations and guidelines.

•Traveled for acquisitions to ensure a smooth employee transition process, complete necessary paperwork, and address any policy and benefit concerns.

•Organized and managed health-related programs for corporate employees.

•Handled all paperwork for Canadian branches and administered benefits.

•Assisted Recruiters in organizing and running in-house recruitment fairs and new sales class training sessions.

•Recruited for in-house (Corporate) positions in Accounting, Customer Service, Sales and Operations. Responsible for the Recruitment process from start to finish including creation and posting of ads, sourcing candidates, reviewing resumes, conducting telephone interviews/reference checks, conducting in-person interviews, and arranging travel for candidates.

•Developed and maintained relationships with local universities and technical colleges, community organizations and recruitment agencies. Attended local career fairs.

Personnel Management Systems, Inc., Kirkland, WA, October 2003 – March 2005

Recruiter, August 2004 – March 2005

Recruitment Coordinator, October 2003 – August 2004

•Worked with management to recruit for all levels of non-exempt and exempt positions, from warehouse personnel to executive officers.

•Wrote newspaper and online ads, screened resumes, conducted telephone interviews and reference checks, coordinated in-person interviews and background/drug testing.

•Created, reviewed and implemented recruitment processes. Reviewed clients’ applications and interview questions for legality.

•Wrote job descriptions, completed salary surveys, conducted exit interviews, took part in personnel and file audits, and assisted with new employee orientations.

Educational Background:

B.A. in Communication Studies (Communication Theory) and Political Science (Legal Studies), May 2003; Virginia Polytechnic Institute and State University, Blacksburg, Virginia

Professional Certifications:

Professional in Human Resources (PHR), 2009 – Current

SHRM-CP, 2015 – Current

Professional Memberships:

National SHRM, 2007 – Present

Greenville SHRM, 2007 – Present

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