Service Representative Executive Assistant

LAURA COOPER ***** Caminito Cantilena 760-***-****

San Diego, CA 92128 ********@*****.***

VALUABLE SKILLS

Assertive, Reliable, Problem Solver, Flexible, Eye for Detail and Spelling, Able to meet deadlines with Time Management, Successfully Organize Projects from start to finish, Work well under pressure, multi task, and can thrive in a variety of situations with all levels and types of people.

EXPERIENCE

Mountain Trust Mortgage & Realty San Diego, CA

Office Manager, Executive Assistant, Real Estate Agent, 1/17- Present

Mountain Trust Mortgage & Realty San Diego, CA

VP of Operations/Owner, 1/03-12/16

Managed all the office functions of a successful mortgage and real estate business to include Accounting, Compliance, Computer Systems (hardware and software), Customer Service, Human Resources, and Marketing for a staff of 15. Coordinated corporate office move two times. Saved company thousands of dollars over years with my diligence and attention to detail.

HR Solutions (Radiology Medical Group) San Diego, CA

Human Resources Consultant, 1/02-1/03

Support all areas of HR including Staffing, Employee Relations, Payroll Processing, Benefits Administration, and Policies and Procedures working directly with the HR Manager.

First Future Credit Union (formerly Kearny Mesa Financial) San Diego, CA

Information Technology Supervisor, 10/97-7/99

Managed the IT Department staff of 5 for $100M credit union with 5 branches and 12 ATM machines. Coordinated opening a new branch from start to finish. Used Symitar Systems.

Symitar Systems San Diego, CA

Senior Client Service Representative, 6/93-9/97

Provide first line of support to credit unions on software and hardware issues over the phone. Escalate issues to next level of IT or management if I was not able to solve myself. Performed site visits at credit unions to access their needs and get client feedback. Part of on call staff 24/7 for after hours IT support. Involved in credit union onsite conversions and training from old computer systems to new Symitar Systems.

Union Tribune Publishing Company San Diego, CA

Accounting Receivable, 3/92-5/93

San Diego County Credit Union San Diego, CA

Financial Service Representative, 1/90-2/92

Worked at all branches as a floater to fill in wherever needed, and at the corporate office in the Information Center on the phones helping members. Cross sold credit union products and services using features and benefits. Instrumental in catching thieves three times, robbery, fraudulent checks, and kiting. Used Symitar software.

EDUCATION

San Diego State University, Bachelor of Science Degree, Business Administration

California Bureau of Real Estate Salesperson License

SOFTWARE

Microsoft Office Outlook, Word, Excel, QuickBooks, Calyx Point, Symitar, ADP

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