Microsoft Office Management

TERRY C. ALLEN

Cypress, Texas *****

Phone: 281-***-****

E-Mail: *********@*****.***

EDUCATION

B.B.A, Business Administration and Broadcasting

Baylor University, Waco, Texas

SKILLS / QUALIFICATIONS

Leadership

Coaching, Training and Employee Development

Development and Implementation of Procedures and Process Improvement

Project Management

Negotiation Skills with Internal Associates, Cross Functional Teams and Outside Contacts

Client and Account Management

Oracle

Salesforce

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Valassis/Harland Clarke – Houston, Texas (June 2006 – February 2018) Media Delivery Team Supervisor

Responsible for leading media delivery team that managed large strategic accounts worth over

$26 million in annual revenue.

Supervised team of up to 29 direct reports by coaching process improvements, company policies and performance issues via daily interactions and a performance management program.

Ensured flawless and efficient service to clients by planning for proper team resources, evaluating team workload volume and account complexity to manage attendance, overtime and recruiting needs.

Project management and key participant of several company initiative projects that included redesigned order entry and job tracking systems.

Trained associates at multiple levels on new processes, systems and products.

Resolved complex issues by partnering with cross-functional departments and negotiating innovative solutions and process improvements.

Led and participated in multiple teams within the organization that promoted team building, diversity and an overall positive culture.

Valassis/Harland Clarke – Houston, Texas (May 2003 – June 2006) Account Manager

Responsible for leading a client services team that coordinates internal departments as well as external vendors and customers according to company business objectives.

Coordinated print services to key accounts worth millions of dollars in revenue.

Developed and implemented procedures and training material for Valassis’ Service Delivery Redesign project.

Acted as SME and provided training/technical support for Oracle and JTS Systems through both classroom presentations and one-on-one instruction. PC Connection – Merrimack, New Hampshire (August 2001 – December 2002) Proposals and Contracts Specialist

Responsible for all large and intricate bids and proposals for submission on Corporate Contracts. Participated in the restructuring of the Pricing and Proposals Department which resulted in more efficient and effective operation.

Developed corporate marketing material that provided a significant competitive advantage to the company.

Developed and coordinated proposals that generated millions of dollars in revenue for the company.

Authored a workflow procedure for the Pricing and Proposals Group that resulted in greater efficiency and provided a backend monitoring system for proposal and contract tracking.

Ensured complete and accurate compliance and management of existing contracts for greater revenue and profitability.

Built and developed key, long-term business relationships with top management through the end-user level in organizations throughout the United States.

Researched competition by gathering current marketplace information on pricing, products, and merchandising techniques to ensure competitive proposals and contracts. RIA Group – Carrollton, Texas (July 2000 – August 2001) Composer

Responsible for the composition of tax forms, special projects, fonts, and logos for a provider of advanced research, practice materials, and compliance tools for tax accounting and corporate finance professionals.

Reviewed in detail own work and the work of others ensuring compliance to federal, state and local tax laws.

Answered technical questions regarding composition software.

Carried out duties while meeting strict turnaround needs and deadlines.

Processed composed forms through computerized common database for tracking and cataloguing utilities.

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