Customer Service Office

Acacia Dostalie

Gros Islet, Saint Lucia Cell: [**8] 518 5294

Email:******.*.********@*****.***

PROFILE

Passionate and diligent individual who thrives on working within a dynamic, challenging and integrative work environment, while learning new skills quickly and working to build excellent working relationships. Respectful, courteous, professional towards everyone. Excellent interpersonal, communication, and problem solving skills. Proficient organizational and time management skills and punctual. Thrive in the ability to multi-task, and work efficiently in a high demand and accurately in a fast paced environment. Able to plan and execute social and professional activities in a timely manner.

EDUCATION

Division of Arts Science and General Studies

Sir Arthur Lewis Community College September 2006- June 2008

● A’ Level Certificate in Sociology

● A’ Level Certificate in English Language

● A’ Level Certificate in English Literature

● A’ Level Certificate in Economics

SUMMARY OF QUALIFICATION

Dedicated - Very hard working and self-motivated with quality performance standards. Prompt, patient, reliable and follows instructions. Open to feedback for learning and improvement. Focused and detail-oriented. Dedicated to delivering the highest quality service to every client. Reliable and conscientious.

Customer Service- Over 8 years of experience providing helpful and efficient service to customers inquiring about products and services. Professional and caring individual with natural ability to establish rapport with others. Handles and resolves questions and complaints in a professional manner.

Teamwork - Positive and uplifting team member who enjoys helping co-workers and working towards company goals. Team- oriented and experienced using interpersonal skills to communicate and interact cooperatively with diverse groups of people. Comfortable working autonomously or in a team-based setting.

Leadership - Over 8 years’ experience in leading others in various professional skill setting. Took initiative to unite young people and plan events to raise funds for the less fortunate. Motivational leader who leads by example and treats others with respect and as equals. Aspire in helping other to developing themselves as individuals.

Computer skills - Competent skills in Microsoft Office, PowerPoint, Keyboarding, Internet and Email. Experience in typing and data entry while working for as an office administrator/vacation ambassador of a Destination Management company in Saint Lucia. SALES & CUSTOMER SERVICES EXPERIENCE

Administrator/Vacation ambassador

Serenity Vacations and Tours Inc. DMC October 2010- present

• Illustrating the problem solving solutions in all instances.

• Creating a unique and carefree vacation experience for customers.

• Assisted in training and guiding new co-workers.

• Field operations assistance

• Product Sales

• Daily Administration and supervision of office procedures and protocol. Office Administration and Operations Clerk

Palm Services Ltd. Saint Lucia August 2008- August 2010

• Provided prompt and friendly service to customers and suppliers via email or telephone.

• Field Operations in regards to cruise line and dispatching of tours.

• Scheduling training for old and new staff

• Relaying data to suppliers and colleagues

• Scheduling social activities for staff

• Marketing products to hotels

• Aid in preparing payroll

HOBBIES

Reading

Travelling

References will be available upon request.

Contact this candidate