Sangeetha Senthil

Senior Quality Assurance Engineer

Hollis NH - 03049

Phone: 603-***-****

Email: ac424n@r.postjobfree.com

Profile:

Eleven years of IT experience in QA Testing Processes.

Hands on experience in Salesforce mailer tool (Eloqua).

Experience testing with SalesForce.com, both UI functionality and system integrations

Experience in System Testing, Functional Testing, Integration Testing, Regression Testing, End to End Testing and Agile Scrum Testing.

Strong skills writing test documentation during the Software Development Life Cycle.

Experience with automation tools: QTP (2 years), HP Quality Center (7 years), SOAP UI (3 years) .

Bug Tracking tools: Mercury Quality Center, Jira.

Excellent communication, interpersonal, analysis skills.

Experience working with Waterfall and Agile Scrum methodologies.

Ability to work efficiently in both independent and team environments.

Assist in troubleshooting issues from customer support and other internal departments.

Solid SQL querying and database skills with Microsoft SQL server.

Experience with using Microsoft Team Foundation Server.

Ability to multitask between multiple projects.

US Citizen.

Education: Bachelor of Science, PSG College, Coimbatore, India, 1999

Dartmouth College, NH – 2001 Basic Courses in Java and JavaScript

Jan 2015 to present TEMPOE, Manchester, NH

TEMPOE, LLC (formerly known as WhyNotLeaseIt) provides no credit required shopping solutions that offers various payment options. It offers a leasing program that enables consumers to make payments, renew the lease, return the item, or purchase the item in early buyouts. The company’s program enables customers to make purchases in the areas of furniture, appliances, electronics, jewelry, mobile phones, and automotive in the United States and Puerto Rico.

Role: Senior SQA Engineer III - Team of six testers.

As a Senior Quality Assurance Engineer, I worked on both manual and SOAPUI testing for our leasing software. This software interfaced with Sears, Kmart, JCPenney, ABC stores, including many other retail stores. I was also responsible for post-release production testing and final signing off for production.

Responsibilities:

Actively involved in weekly system analysis, change control, design, and implementation of information systems to meet specified functional design requirements and specifications.

Held weekly release meetings to make sure all team members have completed required tasks before testing on the production system.

Eloqua used for our marketing departments to market business with our customers through email.

Worked extensively with external stakeholders such as with JCPenney, Sears, Kmart and with Interactions.

Extensively worked on testing interactive phone systems for payment options either by voice (IVA, using Interactions) or by typing numerical responses using the telephone keypad (IVR, using Five-9).

Experience with Salesforce, Active Directories, Oracle Eloqua and SQL Server Reporting Services (SSRS) Reports.

Performed both manual and automatic testing. Created SoapUI automation test suites for testing API’s. Updated and maintained existing automation tests.

Developed test plans and test cases based on established specifications and user stories.

Experience writing SQL queries to test backend related issues using MSSQL.

Performed post release production testing, integration testing, regression testing, black box testing, end-to-end testing, smoke testing, system testing and load testing.

Experience using Jira bug tracking system for documenting test results.

Collaborated with developers, QA engineers and project managers to analyze test failures and help identify resolutions.

Sep 2012 to Jul 2014 JPMorgan Chase Paymentech, Salem, NH

Worked as a Software QA Analyst for JPMorgan Chase Paymentech. Chase Paymentech, the global payment processing and merchant acquiring business of JPMorgan Chase & Co. is a leading provider of merchant services. The company's proprietary platforms enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing; as well as alternative and mobile payment options.

Role: Manual QA Analyst – Team of 35 Testers

As a Quality Assurance Analyst, I executed limited scope and end to end system tests. I also developed test scripts based upon business requirements and processes, in line with the defined workflows and use cases. I also tested process transactions from system entry to exit as well as functionality delivered across applications and workflows. In addition, I worked on testing applications to demonstrate that relevant existing system functionality is as expected.

Responsibilities:

Develop testing processes and approaches according to JPMC Chase, and Six Sigma/CMM standards

Assist in designing and ensuring overall integrity of the testing strategy

Work with appropriate business and technology leads to determine the acceptable range for test results and performance

Help design, develop and implement test plans, scripts, and tools using the detailed business requirements document provided by the business analysts

Work with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases

Assist application developers and technical support staff in identifying and resolving problems

Facilitate resolution and communication of cross-application/organization architectural issues and decisions

Assess and revise test sequence and scope based upon test results and/or changes in product design

Coordinate component, system and documentation testing with the appropriate technical groups and Release Management

Assess readiness and deviation of product/project performance based upon test results and product specifications

Perform tests in both the QA and contingency/backup environments

Two years of experience with manual testing tool - Mercury Quality Center

Experience in creating detailed test cases/scripts for technical and business clients

Experience with manual testing, testing tools, writing test plans, and reviewing test cases experience

Experience testing QTP, PeopleSoft, Control-m, Chargeback and Actuate base applications

Knowledge of working on Windows XP, Windows -7 and Unix/Linux command line

Chase Paymentech processing experience

Ability to coordinate with multiple internal teams, technical and non-technical customers

Jan 2010 to Jan 2011 Ajilon Consulting, Nashua, NH

Worked as a Software Tester for Ajilon Consulting. Ajilon Global Solutions Center is an independent, vendor-neutral, Software Quality Assurance and Testing Center. This project involved testing for the QVC Inc. Project Information Management system.

Role: Manual Tester – Team of five testers

As a software tester, my responsibilities include executing test cases, logging defects and verifying test results. Tool used was HP Quality Center.

Responsibilities:

Executing test cases using HP Quality Center

Logging Defects

Verifying test results

May 2009 to Aug 2009 AFTECH(Fiserv), King of Prussia, PA

Worked as Quality Assurance Analyst for AFTECH, which is a sister company of Fiserv; a Fortune 500 Company. Aftech provides financial software for Credit Union organizations.

Role: Manual Tester – Team of six testers

As a QA analyst, my responsibilities included writing test plans based on functional specifications, writing requirements, writing test cases, testing and logging defects and analyzing test results. I also provided daily and weekly test reports. The tool used was a proprietary tool called AFTRACK.

Successfully completed these steps for the following projects:

1.Loans/Shares applications

2.Balancing screen

3.Plastic Card Issue

4.Bankruptcy filling

Responsibilities:

Writing test plans based on change requests

Writing requirements

Writing test cases

Testing

Logging defects and analyzing test results

Jan 2005 to Feb 2009 CG-VAK Software USA Inc. Edison, NJ

CG-VAK is a global Software Service Provider with markets in USA, Canada, UK, Australia, Ireland, New Zealand and Europe. They specialize in Medical Transcription for hospitals and Outsourced Product Development.

Role: Manual Tester – Team of eight testers

Project: Medical Transcription Verification System

The project involved the black box testing of various software technologies designed for inputting and validating medical transcription software. The system uses client-server technology to securely communicate between sites in the US and India. The sites in the US upload audio data onto a server, which is accessed by sites in India for transcription purposes. Worked with a team, performing automatic manual testing of the software.

Responsibilities:

Executing test cases using HP Quality Center

Working with the client and understanding the requirements for various applications

Estimating the work for testing the applications

Wrote the test cases for the application testing

Performing recording and playback testing, using QTP, for a six month period

Providing daily status report, weekly status reports to onsite team

Defect tracking, Executing test cases using Mercury Quality Center

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