Salesforce business Analyst

SIRI G

*******@*****.***

515-***-**** LinkedIn: SIRI G

Professional Summary .

I have been working as a Business analyst for 2 years including both Health care and Financial Banking domains.

Good understanding of Business Requirements Gathering, Business Process-flow, Business Process Modeling, Data Analysis, Data Mapping and Business Analysis.

Solid understanding of all phases of the SDLC METHODOLOGIES (Such as Requirement Planning and Analysis, Designing, Implementation, Testing, Deployment and Maintenance).

Well versed with the AGILE MANIFESTO to ensure continuous delivery of value, managing changing, prioritizing customer satisfaction along with Waterfall Methodology, GAP Analysis.

Facilitating Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups to converge early towards a design acceptable to customer and feasible for the developer and to limit a project's exposure to the forces of change.

Excellent analytical skills for understanding and documenting the Business Requirement Document (BRD), Functional Requirement Documentation (FRD) and Software Design Documentation (SDD), business rules, business process and detailed design of the application.

Experience in using collaborative tool (SharePoint) for data validation

Experienced in conducting business reviews and walkthrough sessions

Successfully liaised between cross-organizational business units to get signoff.

Experience in using JIRA as a defect management tool and RPU to track requirements in project.

Good communication and customer service skills, self-motivated and organized, excellent written, verbal and effective presenter skills.

Experience in creating, gathering, managing and consulting system requirements, defining business processes, Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

Proficient in building compelling visualizations, data blending, interactive dashboards in Tableau that answer key business questions and display key business metrics like KPIs.

Certified Salesforce Administrator having extensive knowledge in creating dashboards and tracking reports.

TECHNICAL SKILLS .

Operating systems: windows 7/2008/2003/XP, Mac, LINUX

Languages: C, Java, Visual basic, HTML, SQL, APEX

Methodologies: SDLC, Waterfall, Agile, Scrum, RUP

Project Management: Microsoft project, Microsoft office, Microsoft Excel, MS Visio, Visual studio

Reporting Tools: Tableau Desktop, Tableau server, JIRA, Rational Requisite Pro, Clear Case, Clear quest

Business Analysis software: MS Visio, SharePoint, smart draw, Adobe Acrobat, Adobe Lifecycle Design

Change Management: Stakeholder Analysis, Change classification, Prioritization and Implementation

Salesforce: Visual Force (Page, components, controllers), Email templates, Workflows & Approvals, DML, Import Wizard, CRM, SOQL, SOSL

WORK EXPERIENCE .

LA Care Health Plan, Los Angeles March 2017 – Dec 2017

Junior Business Analyst

Description: The application was an Electronic claim processing(ECP) system and designed to implement billing, payment processing and EDI modules to accept electronic claims coming from various providers

Responsibilities:

Gathered the requirements through stakeholder engagement and performed Data governance and Data modeling.

Co-ordinated with team to deploy deliverables in estimated duration via AGILE methodology.

Performed Bugging and debugging through JIRA and using basic SQL database skills.

Experience in various phase of SDLC like Requirement Analysis, Systems analysis, Systems design, Development, Testing and Deployment.

Analyze data and results, provided information to clients helping them to make Business Decisions.

Leading JAD/JAR sessions to reduce time spent in moving information between stakeholders and team members

Validated the solution design such that it meets business and functional requirements. Reviewed test plans and testing results while maintaining traceability of end user requirements.

Developed use cases and process flows to display the visualization of designs and business processes using MS Visio.

Created dashboards by analyzing the client requirements and making sure the reports are delivered to the clients using Tableau.

Technologies: SQL 2016, Agile/Scrum, Rational requisite pro, JIRA, Tableau Desktop 10.2, MS Visio 2016

Internship program July 2016 – Dec. 2016

Wells Fargo, OH

Responsibilities:

Worked with management at the project level in various stages of data and requirement analysis for project needs.

Prepared internal quarterly and annual portfolio monitoring reports.

Reviewed current trends in financial industry and created PowerPoint presentations for clients.

Assist customer with various financial transactions, developed communication skills with customer.

Technologies: MS EXCEL 2016, smart draw, MS Word, Agile methodology, SQL 2014, RUP methodology

HDFC bank, Hyderabad, India March 2015 - Dec 2015 Junior Business Analyst

Description: The main objective of this project was to eliminate the paper-based loan approval process and come up with a solution that enabled faster and more effective customer service.

Responsibilities:

Documented project scope defining stakeholders, scope of project, timeline, benefits, business problem, constraints, and context diagramming for all projects assigned.

Gathered functional and supplemental requirements, defined current and future state, use case documentation (as needed) for all assigned projects using GAP ANALYSIS.

Used Crystal Reports to gather data and design reports based on the database My SQL Server.

Proactively redesigns and streamlines reporting templates and processes on a continuous basis.

Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires.

Environment: UML, UAT, MS Excel 2013, SQL 2012, Requisite pro, GAP Analysis, Tableau

EDUCATION .

Masters (Computer & Information science) 2016 – 2017

Kent State University, GPA: 3.6

Bachelors (Electrical and Electronics Engineering) 2011 - 2015

Jawaharlal Nehru Technological University, GPA: 3.5

CERTIFICATIONS& ACHIVEMENTS .

Successfully completed Salesforce Administrator certification.

Worked as Volunteer and College representative about 3 years for National Social Service(NSS) & several activities, events and camps to create awareness on education, health, hygiene & first aid.

Did National Cadet Corps(NCC) certification both B and C during 2012 and 2014

Work Status: On OPT, authorized to work for any employer in USA

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