Manager Engineer

Sudeep Kundu 518-***-**** (Cell)

******@******.***

I have over 20+ years of experience in the IT industry for last 10+ years I am engaged in Service Delivery / Engagement Manager. I have good experience to understanding the client requirement and able to successfully translate them to achievable project plans.

I have experience working with Cloud Infrastructure (AWS / Azure and Google (GCP)) as an Infrastructure Manager along with many years on UNIX based System Administration, System Maintenance, Production Support, System Engineering, Capacity Planning, Backup Administration and HP-Openview Operation Manager for Application / Server Monitoring.

Contributed exceptional ability in leading projects, resourcing, documentation, analyze requirements, and extensive technical experience. I have the Ability to demonstrated excellent skill in project planning, analysis, coordinate and thorough implementation on of variety of projects, using tools like JIRA and MS Projects.

Experience as Service Delivery / Engagement Manager over 5 years

Experience working as a Project Manager over 10 years

Experience with Vendor Management – Contract Manager 3 years.

Expertise in Managing Onsite / Offsite Resources and focus on customer deliverable over 15 years.

Well versed with MS Projects and Office 365 along with few PM tools.

Managing projects as a Service Delivery Manger where we are responsible to move infrastructure to Amazon Web Services. (AWS)

Manage projects

Understanding of different cloud tools like “Cloud Endure”, “Double Take, “Direct Connect” etc,

Ability to drive project with minimum information and drive it to its completion.

Manage and address all kinds of Project Issue / Challenges and drive it to a proper resolution.

Facilitate successful negations with different stake holders and motivate the team members as well as mentor junior team associates.

Experience understanding client needs and deliver them as per the clients’ requirements.

Experience negotiating SLA guidelines and delivering on the boundaries of those SLAs

Through understanding of MSA and SOWs and work with team to initiate / create them.

Experience managing P&L of different budgets with the largest budget of 10 million USD.

Increased first call resolution from 30% to 85%

Negotiate terms and conditions with VPs and CIO (Top Level Management)

Reduced support costs by developing new workflows and support processes and through automation.

Ability to build and maintain a healthy relationship with higher management and translate their business needs to deliverables.

Maintain PAT at the desired level or agreed level.

Work with cross functional teams for successful completion and delivery of Projects and or Services.

Through understanding of ITIL. Also, complete TCS internal ITIL Certification.

Expertise in System Administrator and System Support

Experience with Network Admin - Firewall (NAT / VPN / TCP/IP DNS LAN – (V-LAN WAN )

Exposure with VoIP and SIP.

Subject matter expert in Production Support / Data Center Maintenance and Cloud Support.

Experience using Agile Methodology, Sprint, analyzing user Stores to groom subsequent release.

Experience with All MS office Suites and Microsoft Project.

Understanding working on Storage Area Network(SAN)

Advance level understanding in Capacity Planning.

Attended training on HIPPA regulation and have a thorough understanding of FCC & PCI regulations.

Professional Experience

Cloud - Service Delivery Manager for LTI

June 2017 to Present

Manage Cloud Engagements for multiple clients as Service Delivery Manager

Working with multiple teams and different clients and provide customize solutions for each client.

Participate and contribute on new Cloud engagements and / or renew existing Cloud infrastructure engagements.

Managing teams on AWS, Azure, GCP, understanding the client requirements and providing solutions for multi cloud environment and “On Prem” cloud solutions.

Meet and discuss with clients for their upcoming projects and provide them with technical solutions as per the Industry trends and standards

Create and negotiate on SOWs.

Work with Onsite / Offshore teams for deliverables.

Create Weekly Status Reports to updates the top-level management “Both LTI and Customer”

Negotiate with client deliverables with its challenging dates and time lines.

Work with various other Teams like the NW team Development teams Security teams and monitoring team do discuss and strategize the Infrastructure move to the cloud.

Work with the technical architects to create the different “move groups” to put the infrastructure in the cloud.

Service Delivery Manager For TCS From June 2013 to May 2017

June 2013 to May 2017

January 16 to May 2017 Employer: TCS

Service Delivery Manager

Client: Randstad Account, GA

Manage a team of over 200 members spread all over the globe.

Engage in managing a Business of over 20 Million Euros

Engaged in Service Delivery and Maintain a Client Relationship

Responsible to move Infrastructure to Amazon Cloud for Randstad.

US is the largest OpCo generating over 40 % of the company revenue and I am leading a team of 35 onsite and 20 Offsite resources to move the entire infrastructure to the cloud.

Work with the client requirement and translate them to meaningful project

Engage in presenting weekly / Monthly Reports to the client.

Manage / Engage the client at the top-level Management.

Engage with Project Level discussion deliverable and strategies with CIO and Top-Level Management.

Work with Infrastructure Architects to strategies and create various “move groups” to put the infrastructure services to the cloud from “on prems” and also discuss those strategies with other teams like Development Team / Network Team etc. to put the plan to work.

November 15 to March 16 Employer: TCS

Project Manager / Service Delivery Manager

Client: Home Depot, Atlanta GA

Manage onsite / Offsite Team of 10 members

Create and Project Plans and drive those plans to completion within the speculated time lines

Handle / Resolve all kinds of client issues and escalations

Work and deliver on rigid SLA’s from the client

Work with the client on strict budget and manage and deliver high value project with challenging resources

Create / Present periodic reports for the client.

June 13 to October 15 Employer: TCS

IT Manager / Project Manager (Consumer Face Systems)

Client: EarthLink, Atlanta GA

Manage a team of 9 to 10 members comprise of onsite / offsite resources.

Experience in handling many project and driving them to completion within the time line provided by the client.

Create Project Plans on the inputs provided by the client and then delivering on those projects on the schedule time.

Create and give presentations to the clients on all the various projects and provided details updates on each one of them.

Experience dealing with all kinds of crises situation internal / external to avoid any kind of delays in project deliverables.

Experience in creating and presenting on weekly reports with the clients’ top level senior executives.

Experience in handling outage calls to get the issue closed in a reasonable time frame.

Experience in understanding and working on SLA’s and discuss with the clients to negotiate on the SLA’s.

Ability to understand client requirement accurately and translate it back to the offshore team to set up dead lines on those deliverables.

Achieve quite a few client appreciations for delivering and or managing multiple challenging projects successfully.

Feb 12 to May 13 Employer: UST Global

Team / Functional Lead for P-Sol (Equifax Personal Solutions Group)

Client: Equifax, Atlanta GA

Manage a team of 14 people 4 onsite 10 offsite.

I was engaged in as a Program Manager to make sure the success of this engagement.

Negotiating on SLA’s and overall deliverable to the client as per the client’s expectations.

Responsible for add / Reduce / Change /Move resources as per the changing challenges of this client.

Created and presented weekly / bi-weekly/ monthly / quarterly reports to keep the client informed on various achievements and challenges.

I was engaged in negotiating contract with the client with a new engagement.

Responsible for the Equifax Production System for P-SOL based application.

Attend all production related change meetings and responsible for making all kinds of decisions related to these changes going to production.

Responsible an approver for all Tickets related to changes and for changes that are remotely touching the P-SOL applications

Responsible for assigning the ticket based task to the team member that need to be completed by this team.

Maintain the sites of Equifax.com (Personal Solutions) for US / UK / Canada.

Maintain and Managed the Free Credit reports for Individuals and Adverse Actions for Individuals

Maintain the Small Business Site and Other Equifax Partners providing similar services like Transact.

Use Jira for all product / application releases. Experience with Sprint and groom product for subsequent release.

Responsible to work with the Developers and other teams for any issues related to the applications

Responsible for the Siebel portion of the P-SOL application and provide solutions in case of issues.

May 11 to Jan 12 Employer: Prestige Staffing

Sr. Infrastructure Application Architect

Client: T-Mobile, Atlanta GA

Support Mobile Application on Android Devise

Support the T-Mobile “My Account” Mobile Application

This is a Java / J2EE application with 32 instances.

Experience using Jira for all product releases along with MS Project.

Experience with Sprint and product grooming and next level release planning.

Use Active / Active Veritas Cluster for this application

Opennet is use to monitor the Environment

Opennet is also cluster across 2 nodes active / active. One in East and other is on the West Cost.

Work with Vendors and Google for Publication of Android Application

Configure the Enterprise Monitoring System for T-Mobile Application on Android Device (HP Openview, Willy Interscope)

Support all kinds of customer issues for the Mobile Application

Jan 11 to April 11 Employer: Mastech Inc.

Team Lead / Infrastructure Application Architect for Balance Manager – Proprietary of AT&T

Client: AT&T Atlanta GA

Responsible to Manage a Team of 8 members 2 onsite 4 offsite

Responsible for the Project Success as a lead to the project.

Engage on weekly / biweekly reports on the success / challenges of the project.

Maintain / Supported the proprietary ATT Application” Balance Manager” for I-Phone/IPad data Management.

Responsible Troubleshoot and resolve any kind of issues in Production. Manage all related non-production servers.

Create Deployment Document from the Developers Release Notes.

Build of DR datacenter for this application. Strategies and configure the DR Failover policy.

Work and administer the Weblogic instances

Work on the application instance and configure and fine tune the instance.

Configure and administer the V-tier at the applications level.

Created SIS or Deployment Document based on the Release Notes published by the Developers

Experience with the deployment process for Production Environment

May 10 to Dec 10 Employer: CSI Group of Companies

Application Support Engineer / Client Engagement Associates.

Client: Convergys Corporation, Atlanta, GA

I was involved in keeping the client (Cox Communication) engaged on regular basis with the new requirements.

Negotiated a sub contract with client for one of their new requirement.

Negotiated on the SLA.

Managed a team of 4 members who were working out of Cincinnati office of Convergys.

Install, Support and Manage Billing Applications for Cable and Wireless Clients.

Support Weblogic 9 &10 as these application runs on Weblogic.

Support any kinds of issue with these applications related to OS, Performance, Database etc.

Work on issues with Connection Manager between the Weblogic and AS400

Work on SSL between Weblogic and Connection Manager

Create and Cluster Manage Servers on Weblogic.

Work with V-Group Inc. from July 1999 to April 2010 at various capacity and roles.

July’ 07 to April ‘10 Employer: V-Group INC

Team Mentor / Lead System Engineer (Backup and Application Monitoring HP Open View)

Client: OMH, State of New York-Albany (Office of Mental Health)

Work as Unix System Administrator. Manage and Tune Server Performance

Configure HP Operations Manager from scratch. Also Setup HPOM Reports from scratch.

Setup SPI to monitor various aspect of the system like CPU / Memory / File System and Network Utilization

Setup triggers base auto action monitoring alerts.

Setup customized system level and customized level alerts.

Set up HP’s Performance Manager to collect data on various OMH system.

Set up various SPI to generate and gather all kinds of performance related for reporting and future growth purpose.

Set up SPI’s to detect any error or performance degradation on production system and escalate accordingly.

Configure and re-architect the HP enterprise backup system to enhance performance and reduce fail rate significantly.

Upgrade HP Data Protector upgrade from HPDP 5.5 to HPDP 6.0 and later to HPDP 6.1

Set up backup to disk technology and Virtual Tape Library, also setup RMAN for Database backup.

Develop scripts for Operation Manager monitoring / Data Protector Backups and other System Admin related activities.

Took training on HIPAA (Health Insurance Probability and Accountability Act) as a prerequisite to this position

Oct’06 to July’07 Employer: V-Group INC.

Team Lead

Client: Vanguard Wayne –PA

Vanguard is one of the largest brokerage company of US with a turnover of ONE Trillion Dollars.

My responsibilities were to provide Level 3 support as a Team Lead.

I was responsible to manage the Level 3 team for the Graveyard Shift. Managed a team of 7 L3 professional.

Work as System Administrator UNIX base system. And provide L3 support for Application, DB and OS

Support Infrastructure team as tier II engineer.

Work with System Design team before application was introduce to the production floor.

Work on VMware (ESXI )

Work on Active Directory with Desktop Server Automation

Manage File System using VERITAS Volume Manager & Sun EMC Cluster

Hands on exposure with SUN ONE and Websphere

Manage Application using SDS MON.

Manage application fault alert system using HP-Operation Manager and Tivoli.

Work on EMC Legoto and HP NMM Servers. Exposure working on Willy Introscope

June’ 06 to Oct’ 06 Employer: V-Group Inc.

Capacity Planning & System Design Architect

Client: Amdocs Champaign – IL

Amdocs is one of the largest CRM Companies. Its major customers in US are Cell Phone companies like Sprint/Nextel. My responsibilities: -

Work as a Capacity Planner of Application and Hardware

Recommend infrastructure enhancement based on previous data and future projected use.

Depending on the criticality & budget allocated, was responsible for the design optimum performance of the

application.

Work with various teams involved in developing the applications to implement the application to the production.

Work with monitoring team to monitor the customized System Resources for various applications.

Re-design existing application for better performance.

Develop complex reports for all levels of management. This report showed the bandwidth usage of various cell towers

and gave a complicated enhance view for middle level management while an overall graphical view for the upper

management. Use Shell scripting SQL Scripting and HTML Programming to build this report

Aug’05 to May’06 Employer: V-Group Inc.

System Engineer

Client: HP Palo Alto – CA

HP is one of the IT Giants of the World. My responsibilities here were to understand and re-design HP web based applications (OLD & NEW). e.g. https://register.hp.com

Understand the Business implication of the Application and then design its architect.

Played a role of a lead engineer to re-engineer one of the most busiest HP front end application ( https://register.hp.com) as it has

performance issues during the holiday season from South East Asia.

Design the architect and flow of new application keeping business rules in mind.

Support and re-design existing application for enhance performance

Participate in business discussion of various applications & recommend ideas & suggestion.

Involve in designing the application from Web Tier design to Database & monitoring

Involve in discussing with various teams for all kinds of application design from top to bottom.

Most applications were design as multi node application with failover / failback capabilities

Configure & manage weblogic instances for all live applications in production.

Manage SSL Certificate for I-Planet. Hands on exposure with i-Planet and other Web Servers.

Wrote Shell Scripts to collect various performance history information to create reports.

Benchmark various tools available for Monitoring / Ticketing and recommend the most cost effective tools to our customers.

Evaluate new technologies to understand if it can be implemented in my upcoming projects.

June’03 to Aug’ 05 Employer: V-Group Inc.

Production Support System Engineer

Client: Verizon, Perl River- NY

Verizon is the industry leader in the communication industry. My responsibilities where to work with Open System Production support for Whole business. This department has a commitment of 24*7*365 for a 99.99% uptime.

Install and upgrade UNIX OS and OS Patches and configure Hardware.

Configure and manage LVM’s & Veritas Volume Manager & High Availability

Well versed with like vxdg & vxdisk & experienced with various automation scripts to stream like daily activity

Application (with Oracle DB & Weblogic) migration experience across Solaris / HP and AIX

Work on site at the datacenter and provide remote assistance for 24/7 support system.

Experience with IBM Websphere and Tivoli.

Monitor all kinds of System resources for any irregularity and debug the root cause.

Responsible to join and support for all kinds of outage call for the Application under my hood.

Responsible for all kinds of changes done in a Production Environment.

Responsible to certify any new or changes in existing Application for OS, Hardware Application and Middleware,

Database and Application Availability.

Experience with SRDF/TF and BCV’s Scripts

Experience with HA / Veritas Cluster and Sun Cluster.

Experience working with EMC Legato and HP Data Protector.

Experience with EMC Legato Network Server, HP NNM and HP Operation Manager (IT/O)

Experience with Software and Hardware Load Balancers.

Experience with Autosys, ESPX and HP Operation Manager to maintain and run automated scripts.

July’99 to June’ 03 Employer: V-Group Inc.

UNIX System Support / HP Operation Manager Admin

Client:- AT&T, Middletown NJ

AT&T is one of the Largest Telecom Company. My role was to create monitoring policies for the Servers in the Data Center

My Role & Responsibilities

Administer UNIX Servers

Configure HP Openview & NNM for Data-Center Server Monitoring

HPOM monitored all kinds of Server behavior & report for irregularities to the appropriate owners.

Configure Application log file monitoring using Operation Manager to alert respective App Owner.

Modify/Update Operation Manager Templates and wrote M&P (Methods and Procedures)

Coordinate with other teams for the type of Monitoring needed and build the configuration package. All HPOM Templates & SPI’s where tested in my QA environment & I was responsible for all production deployments.

Work on MC-Service Guard VERTAS Volume and Disk Manager & update / modify various scripts for day to day jobs.

Work on HP Omniback now knows as HP Data Protector.

MC Service Guard was use for server failover –failback (Both APP and Database Servers)

Aug’ 93 to June’ 99 DHL, India- New Delhi

Sr. System Administrator

DHL is the largest courier company in Asia and many parts of Europe/ North America.

My role was to administer and maintain the UNIX servers and the Applications running on it.

Administer UNIX servers & Upgrade HP Server from 9.x to 10.x

Create, Manage Volume Groups using LVMs & Modify / UPDATE scripts for regular day to day administrative task.

Maintain regular system activity & full system backup to tape using TAR functionality.

Maintain system security & restricting login procedure by converting to Secure login policy

Maintain the DHL Proprietary Package Tracking Software & create / configure NFS share across various servers.

Involved in designing a new data center and later moving over there.

Experience with HP – IT/O

Education

Bachelor’s degree from Indhra Gandhi National University New Delhi, India Completed in 1996

Diploma in Computer Application & Programming New Delhi, India Completed in 1993

Advance Unix Certification Completed in 1998

Unix System Administration Certification Completed in 1999

RDBMS Certified (Oracle) Completed in 1994

Network Security Certification Completed in 2005

Perusing my PMP Certification In Process

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