Michelle N. Smith

**** *********** ****** **** ** #201, Atlanta, GA, 30331 email: ac422z@r.postjobfree.com

Phone: 404-***-****

HIGHLIGHTS

Over 5 years of combined experience in customer relations, legal, financial, and administration industries.

Proven ability to perform clerical functions while performing superb communication skills, managing special projects, and providing quality guest relations.

Track record of meeting deadlines, organizing time sensitive workloads, self-managed, and detail orientated.

Knowledge in Microsoft Office Suite, CRM, Adobe, and Auto CAD.

EDUCATION - CERTIFICATIONS

Paralegal Certificate, Iverson Business Institute for Paralegal Studies, Atlanta, GA

Associates Degree – Legal Studies, Ivy Tech Community College, Indianapolis, IN

Notary Public, State of Georgia

PROFESSIONAL EXPERIENCE

Post-Closing – Investor Delivery – Crescent Mortgage – Atlanta, GA 2017- present

Audit documents relevant to real estate and loan transactions required for closing.

Communication with closing attorney, loan originators, borrowers.

Collaboration with departments from loan origination to shipment to the investor.

Maintain timelines to beat Federal deadlines for loan transactions, and real estate filing.

Utilize Motion (CRM), MERS (Certification), and Global Teller (Sub-Servicer shipper).

Servicing of Loans and transfer of Insurance (mortgage and property).

Customer Service/Administration Specialist - TNG -– Atlanta, GA 2015 - 2017

Answering phones calls from: customers, depot-drivers, field personnel, and sales

Responding to customer’s needs in a timely manner with follow –up communication

Create SLA (Service Level Agreement) or Customer service – cases

Manage time sensitive caseloads through CRM

Create daily and weekly reports through Excel and CRM

Accountants Receivable and remotely deposit payments for the Southeast region of the US

Executive Assistant – ShareCare (Dr. Oz affiliate) - Atlanta, GA 2012 - 2015

Managed special projects with CFO

Copying, and filing the department’s monthly expense reports

Schedule meetings on Outlook

Prepare financial reports using Excel

Creating priority mail packages