Customer Service Human Resources

HUMAN RESOURCES GENERALIST / HR COORDINATOR

KEY QUALIFICATIONS

HR Best Practices

HR Generalist Affairs

Talent Acquisition

Employee Relations

HR Policy Design

Leadership Development

Planning & Development

Disciplinary Procedures

HRMS Database Administration

Confidential Record Keeping

Legal / Compliance (EEO, FMLA, ADA, FLSA, ERISA, OSHA)

Benefits Administration

PROFESSIONAL EXPERIENCE

SCHLETTER INC. Shelby, NC Metal Manufacture 2011 – Present

HR Generalist

Responsible for the human resource needs of supported business unit(s) and implementation of best practices to support achievement of corporate business objectives. Manage a wide range of HR functions for 250+ employees.

Involvement includes employee and labor relations, job evaluations, benefit and payroll administration, organization development, training, affirmative action and special projects.

Provide input and assistance in developing Company policies and procedures and responsible for ensuring consistent application of all Company policies and procedures within the supported business unit(s).

Ensure compliance with state and federal laws through efficient administration of company policies, procedures, programs and initiatives.

Perform new hire orientation and complete all new hire on/off boarding procedures and documentation.

Maintain and update employee data in SAP and/or ADP

Work with department heads to assure that appropriate training opportunities are provided to employees to further personal, career and organizational goals.

Provide advice and counsel on Human Resources issues to employees and management, ensuring that policies and procedures are consistent among the organization.

Develop, schedule, conduct and maintain employee training on company policies, procedures, programs, initiatives and other topics as needed and/or required by law.

PLANET PAYROLL INC. Phoenix, AZ Professional Labor Management Service Bureau 2009 – 2011

Benefits Specialist

Administered employee benefits and retirement programs.

Coordinated and maintained 401(k), workers compensation and medical benefit records.

Completed new employee enrollments and annual updates for benefits plans.

Negotiated plan costs and offerings with plan representatives to secure the best prices for employees.

Managed payroll liability accounts.

Mediated between clients and State/Federal agencies.

Assisted with overflow workloads such as, answering phones, emails, payroll data entry and shipping operations.

ROLF’S SALON Scottsdale, AZ Innovative global beauty service provider 2005 – 2006

Hair Stylist

Cutting, styling and technical services.

Completed Toni & Guy haircut training.

Provided a high level of customer service to all clientele.

Worked as a team with other stylists.

Maintained a sanitary, OSHA compliant, work environment.

Updated and maintained all client information records in regards to services performed.

Divided and distributed tips among 25+ stylists.

Attended weekly continuing education classes.

GLOBAL VIDEO COMPANY Phoenix, AZ Educational video solutions 2002 – 2004

Customer Service Manager

Ensured 100% accuracy on all order processing.

Managed multiple employees along with monthly meetings.

Maintained high standards with regards to customer satisfaction.

Received complex called and worked to improve tense circumstances.

EDUCATION & PROFESSIONAL CREDENTIALS

AAS Degree – Business Administration – Cleveland Community College – Present

Arizona State Board of Cosmetology License – Classic Beauty College – 2005

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