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Engineer Desktop Support

Chennai, Tamil Nadu, India
April 09, 2018

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Mohammed Sikkander Batcha



Cell No: 877-***-****


To obtain a position in field of Mechanical, Electronics, Instrumentation &Information Technology that would utilizes my 12 years of diverse technical work experience and my engineering degree background and Passionate to learn and to develop new skill sets in a challenging Environment


Bachelor of Engineering in Electronic & Instrumentation Engineering

Bharathidasan University, Tamil Nadu, INDIA, 2001 - 2004

Diploma of Engineering in Instrumentation & Control Engineering

Technical Board of Studies, Tamil Nadu, INDIA, 1998 - 2001


Welding Inspection CSWIP 3.1

NDT - ASNT Level 2 UT, MT, PT, RT & RTFI

English Business English & Accent Training

Software Packages Microsoft Office: Word, Excel, PowerPoint

Operating Systems Windows 7, XP & Win 2000

Server Support Windows Server Maintenance, Monitoring & Backups

Desktop support S/W & H/W Configuration, Troubleshoot & Network Support

System Hardware Assembly, Diagnoses, Installation, Upgrades & Maintenance

Programming Languages C, C++, & Adv C language programming

Embedded System Circuit design, Assembling & Programming

Biomedical Instrumentation Ventilator, Dialysis machine & Cardiac monitors


CSWIP 3.1 -

Certification Scheme for Welding and Inspection Personnel (No -701474)

NDT - ASNT Level 2 Non Destructive Testing

MCP - Microsoft Certified Professional

DES - Diploma in Embedded in System


WQC: Training on Non-Destructive Testing (NDT) Techniques along with Film Interpretation.

English Study Centre: (Business English & Accent Training)

MCP: (Microsoft Certified Professional) Microsoft windows 2000 OS installations and

Troubleshooting in Personal Computers.

Tech Zone: (Electronics circuit design & chip programming) Trained and learned to design circuits

along with Adv C programming

Apollo Hospital: (Service and operation of Biomedical Equipment)Trained to service the

biomedical equipments in Hospitals

Southern Railways: (Wiring and power distribution in Boogies) Trained to servicing electrical

and electronic equipments in Train Coaches

Ordnance Factory Tiruchirapalli: (CNC machines operation training) Trained to

operate CNC machines in industries

Sea Horse Industries: (Manufacturing of energy meters) Trained to service the 1 & 3 Phase



QC Inspector, Al Mandaryah Co Riyadh, KSA

QC & NDT Inspector, GB Engineering Enterprises Pvt Ltd, Trichy Tamil Nadu

Backup Management Engineer, WIPRO Technologies, Bangalore, Karnataka

Desktop Support Engineer, WIPRO Technologies, Bangalore, Karnataka

Project Engineer / Coordinator, TRI-O Technologies, Trichy, Tamil Nadu

Biomedical Engineer, APOLLO Hospital, Mysore, Karnataka


QC Inspector Mar 2013 to April 2016

Mechanical Division, Al Mandaryah Co

Riyadh, KSA

Inspects accepts and/or rejects work performed in compliance with applicable codes and specifications.


Understanding the working knowledge of the company’s standards, procedures and codes.

Responsible to administer Inspection and Process of operations to meet specifications and quality standard

Performed welding inspections and dimensional checks on pipe fabrication, piping systems, valves, and some structural fabrication in workshops.

Supervision of Fabrication, Welding, Mechanical and Painting jobs (Construction & Maintenance) in line with Project requirements

Determined the equipment to be used, plan and select procedures, and conduct inspection of products, tooling of materials based upon customer or as per capacity requirements.

Perform routine surveillance, inspection, monitoring, auditing & assurance of Contractor’s site activities

Supervise employees engaged in tooling, product, materials, parts, assembly or shipping inspection, processing, and non-destructive testing.

Coordinate employee work assignments and establish work priorities to maintain balanced Quality Inspection load factors and to meet assigned goals.

Coordinate Quality Inspection effort and problems with that of other departments including Engineering, Manufacturing, and Quality Engineering.

Responsible to administer non-destructive testing and provide NDT support to give good quality of engineering works.

Prepare and verify work instructions for NDT methods to comply with customer specification and requirements.

Analyzes and interpret inspection quality data, conduct research on product defects, and recommend modification in products or quality standards

Provide guidance and expertise to Technical Team on NDT issues with regards to customer inquiries.(Review and monitor non-destructive testing activity).

Maintained raw material receiving system.

Responsible for observing and complying with all safety and project rules.

QC & NDT Inspector Nov 2010 to Nov 2012

GB Engineering Enterprises Ltd

Trichy, Tamil Nadu

Inspects and Performs nondestructive testing (NDT) to assure parts, material and assemblies conform to engineering specifications and quality requirements.


Interpret or evaluate test results in accordance with applicable codes, standards,

Specifications or procedures.

Performed welding inspections and dimensional checks on pipe fabrication, piping

systems, valves, and some structural fabrication in workshops.

Supervision of Fabrication, Welding, Mechanical and Painting jobs (Construction &

Maintenance) in line with Project requirements

Inspecting equipment, structures, or materials to identify the cause of errors or other

Problems or defects (signs of corrosion, metal fatigue, cracks, or other flaws).

Examine structures and pipelines using NDT techniques and map the presence of

Imperfections within objects

Selecting, calibrate, or operate equipment used in the non-destructive testing of

products or materials.

Interpret the results of all methods of non-destructive testing such as, liquid

Penetrant, magnetic particle, radiographic and ultrasonic testing

Prepare the reports and Documenting the testing methods, processes along with its


Making radiographic images to detect flaws in objects on film using radiographic


Identify defects and map the presence of imperfections in solid materials using ultrasonic

testing techniques.

Conduct liquid penetrant tests to locate surface cracks by coating objects with fluorescent

dyes, cleaning excess penetrant, and applying developer.

Assist the site QC manager in the organization, maintenance and control of the

quality system

Coordinate with the customers QC inspectors for the resolution of site problems

Reviewed all inspection reports for compliance.

Ensure all work is correctly prepared prior to any inspection being undertaken..

Compliance with the site's health and safety regulations.

Backup Management Engineer Jan 2009 to Aug 2010

Backup Operation team

WIPRO Technologies, Bangalore, Karnataka

Develop, execute, monitor & track back up operations for Information Management Group (IMG), Wipro Technologies application and retail servers


Worked and coordinated with other cross-functional and internal teams to initiate, execute, track and close back up operation

Created spreadsheet/report on daily basis with back details such date, server, tape type, percentage completed, etc. and reported it to team management

Created weekly reports with active, pending and blocked back up details and communicated it to team lead

Promptly communicated (email, phone, team meeting) with group members to monitor, track and resolve errors/issues

Participated in team meeting and provided analysis and feedback to customers, team lead and members

Validated back up request against the completed report logs and coordinated with team lead, customer and internal teams to sign off the back up operation

Documented tasks and updated work status in a web-based Wipro Internal application on regular basis and used it to generated our team’s monthly status report

Coordinated with vendors in troubleshooting hardware issues and warranty service calls

Desktop Support Engineer Sep 2007 to Jan 2009

Facility Management Engineering (FME) Team

WIPRO Technologies, Bangalore, Karnataka

Log, support and resolve helpline calls/tickets raised by employees of Wipro Offshore Development Center (ODC) Bangalore


Provided customer service support (hardware and software) that includes laptops, desktops, Outlook, and other internal applications

Followed documented procedures for hardware and software Implementation; Windows Operating System and Enterprise Software deployment

Troubleshoot issues both independently & in collaboration with all available resources

Planned & implemented software rollouts; Maintained configurations of all notebook and desktop computer systems according to Wipro established standards

Participated in deployment projects by assisting in the development of project plans, documentation & task execution

Entered support requests into Help Desk application and assisted with Installing and configuring of HP LaserJet printers

Documented, tracked and monitored the problem to ensure a timely resolution and performed daily system maintenance tasks & participated in on-call duty

Project Engineer / Coordinator Jan 2006 to June 2007

Embedded Programming Projects Division

TRI-O Technologies, Trichy, Tamil Nadu

Design, develop and deploy electrical and electronic projects for various industries such as manufacturing, power meter production, display systems etc.


Provided analytical support and coordinated with Project Managers during Embedded system project design, development and deployment

Gathered overall project status to update project tracking document

Facilitated meetings, team communications, issue resolution and coordinated project dependencies

Validated technical design and its desired output for projects; provided technical explanation, resolution and support to meet end customer’s requirements

Worked closely with Project Managers in a team environment to keep projects in on-time and on-budget

Worked as Embedded system design advisor, organized embedded class and conducted seminars for various engineering collages

Reviewed Infrastructure and platform Architecture, coordinated OEM test,Vendor’s

Testing and supported Deployment PM and ensure successful product launch

Biomedical Engineer Apr 2005 to Jan 2006

Biomedical Department

APOLLO Hospital, Mysore, Karnataka

Provide maintenance and service to hospital biomedical equipment


Coordinated with Annual Maintenance Contract (AMC) engineers during lab equipment maintenance service

Diagnosed, and report equipment technical problems; Tracked pending equipment problems status with service providers

Created and maintained hospital biomedical equipment list document and updated periodically

Support Computer Integrated medical Systems such as Ultra sound, EEG & EMG

Maintained Anesthesia machines, lab, radiology & Blood Bank equipment

Maintenance of ICU equipments such as ventilators, Infusion & Syringe pumps

Regular replacements of Oxygen cells in ventilators

Sterilizing the ventilator Accessories

Assembled the neonatal phototherapy systems and infant warmers

Diagnosing the Dialysis Machines and reporting the problems

Analyzed the RO Water Quality for haemodialysis

Servicing the OT lights and Tables

Maintenance of Computer Integrated Systems such as EEG & EMG systems

Personal Details

Name - A. Mohammed Sikkander Batcha

Father Name - T.A.Abdul Kader

D.O.B - 01/08/1981

Gender - Male

Religion - Muslim

Nationality - Indian

Passport No - N2897596

Languages Known - English & Tamil (Writing, Speaking & Reading)

Address - 2/226, Jamal Building, 5th Street Gandhi Salai,

Kailash Nagar, Trichy – 620019

Tamil Nadu,India

Mail Id -

Mob No - +919********* (LL - +91 - 431-***-****)


Mr. Jamal Abdul, Senior Program Manager

Microsoft Corporation

Washington, USA

Email Id:

Contact this candidate