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Information Technology Service Technician

San Antonio, Texas, United States
April 09, 2018

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Juan Trevino

**** ******* *****, ********* ****

San Antonio, Texas 78240

(Cell) 210-***-****


To secure a position within a Telecommunications or Information Technology environment that will allow personal Growth and independence within the organization in which initiative, customer centric, and leadership skills are embraced.


Precision Document Solutions Hybrid Technician

Service Department University Health Systems Hospital

San Antonio, Texas 78240

11/20/2016 to 02/23/2017

•Obtained Law Enforcement Security Clearance

•Assumed responsibility for over 2200 copiers, printers, and fax machines for the entire hospital, and Pavilion Annex,

•Install and perform minor and major repairs to hardware, software, and peripheral equipment, following design or installation specifications to copiers, printers and faxes.

•Troubleshoot network printing and network scanning capabilities of digital multifunctional equipment

Dahill Industries, A Xerox Company Installer, Field IT, and Service Technician on Xerox Color Team Field Service Department San Antonio Area & Surrounding Counties 11/ 17/2014 to 01/07/2016

•Cleared for Department of Defense Security Clearance

•Daily initial set up for copiers and printer connectivity (IE. WAN, LAN, Wireless, or Land Line)

•Achieved and surpassed expected productivity levels (service calls per day) associated with assigned territory workload. Production maintained at 100%

•Repaired and performed maintenance on the full line of Xerox Color Copiers, Black and White Xerox Work Centre Printers, Hewlett Packard, Dell and Brother Printers as well as Xerox Color Digital Copiers, Faxes, Printers or Scanners.

Technology Service Technician I

Ricoh, USA San Antonio, Texas Field Technology Service 09/2013 to 10/2014

•Cleared for Department of Defense Security Clearance

•Ensured proper functioning of copier and printer equipment by proper testing, troubleshooting and was able to reconfigure and refurbish all mid-level Ricoh Copiers and Printers.

•Performed emergency, preventive and corrective maintenance on Ricoh Copiers and Printers in accordance with the highest standards in technical service.

•Tasked with special projects requiring data encryption using Encapture Encryption and Pharos Software, checking DOSS, and JAVA for deployments on University of Texas at San Antonio Labs, Texas A&M San Antonio, and Wells Fargo Financial Advisors, and Hertz.

Computer Equipment Maintenance Technician

The University of Texas at Brownsville (UTB) Brownsville, Texas

Information Technology Services 09/2006 to 09/2013

•Install and perform minor and major repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performances of computer systems in assigned area

•Confer with staff, users, and management to establish requirements for new systems or modifications, train and manage users and achieve significant improvements in productivity

•Offer cost containment to all departments by utilizing salvaged parts from central storage computers and printers to reduce departmental expense.


DeVry University Pomona, California Campus

Network and Communication Management to be conferred 2019

The University of Texas at Brownsville Brownsville, Texas

Education (Special Education) to be conferred 2019

Relevant Coursework:

Voice/ Data Communications,System Administration, LAN/ WAN Technologies, TCP/ IP, Enterprise Networks, POP/SMTP/NNTP Servers, Transmission Technologies, Dial-up/PPP/DSL/ISDN, Network Administration,

Management Principals, Wireless Communications, CDMA, TDMA, and GSM Technologies.

Core Competencies:

Bilingual English-Spanish

Customer Centric

Special Projects

Meeting time critical dead lines

Business applications and educational software

Antivirus and malware remediation/eradication

Ricoh, Xerox, and DOD CAC Encryption


•Honorable Discharge - United States Marine Corps (Nov. 1987 – May 1995)

•Operation Desert Shield/Operation Desert Storm Veteran

•AT&T Customer Care Professional Certificate

•Sprint PCS Retail Sales Associate Certificate

•Ricoh Field Service Technician School-Norristown, Pennsylvania

•Xerox XISO INFOSEC001 Security Awareness 2015 Certificate of Achievement

Volunteer Work:

•San Antonio Food Bank, Volunteer

•Help Find Missing, Administrator

•Volunteer Fire Fighter, for the City of Rancho Viejo since 2008

•Garriga Elementary Parent Volunteer/Student Observer (Port Isabel, Texas)

•UTB Commencement and Sombrero Festival Volunteer

•Cancer and Alzheimer’s Events


Veterans of Foreign Wars Post 1075

Marine Corps League Chosen Detachment #011,

Armed Forces Communications and Electronics Association (AFCEA)

Professional References

Ty Schmidt Dahill, A Xerox Company

Field Supervisor San Antonio, Texas (Cell) 210-***-****

Mr. Hayward Wilson Ricoh, U SA

Field Supervisor San Antonio, Texas Field Technology Service 9/2013 to 10/2014 210-***-****

Dr. Clair Goldsmith the University of Texas at Brownsville

Vice President for Information Technology Information Technology Services

And Chief Information Officer (Office) 956-***-****

Mr. Isai Ramirez the University of Texas at Brownsville

Associate Chief Information Officer Information Technology Services (Office) 956-***-**** or (Cell) 956-***-****

Dr. Phillip W. Kendall the University of Texas at Brownsville

Professor History Department (Office) 956-***-****

Dr. Eugenia Curet the University of Texas at Brownsville

Assistant Dean of Counseling Student Health Services

And Medical Services (Office) 956-***-****

Jesus Longoria U.S. Customs and Border Patrol

Special Agent Brownsville. Texas (Cell) 956-***-****

Chief William C. Rustenburg City of Rancho Viejo, Texas

Fire Chief Volunteer Fire Department (Cell) 956-***-****

Mr. Matthew Aulds JP Morgan Chase

Division Manager Banking San Antonio, Texas

Cell) 830-***-****

Mr. Louis Sorola Law Office

Attorney 1999 W. Jefferson St Brownsville, Texas Office) 956-***-**** or (Cell) 956-***-****

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