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Business Analyst

Revere, Massachusetts, United States
April 09, 2018

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* ***** ** ** ********** as Business Analyst with solid communication and presentation skills. Adept in gathering business requirements and translating them into the software application development process. Very good team player and motivated to work in fast paced team oriented business environment.


Extensive knowledge in Software Development Life Cycle (SDLC), Water Fall model and Agile Methodologies and Unified Modeling Language (UML).

Experience as a Business Analyst in Requirements Management through various interviews, Software Testing, and Business Requirement Documentation (BRD) through JAD sessions and User Interviews.

Skilled to Gather, Prioritize, Analyze and Decompose to delegate the business & technical requirements.

Drafted documents which include Analysis Document, User Requirements Document, Functional & Design Specifications Document, Test Plan & Strategy, Traceability Matrix, and Training Manual.

Prepared Meeting Materials including the agenda; tracked and made a record of time slotted meetings notes; distributed and posted them to the project repository; and maintained follow-ups for monitoring work progress versus assigned tasks.

Prepared Use cases, Sequential Diagrams with detailed screen layouts with regards to various types of corporate actions.

Good at creating and documenting Use Case Scenarios. Documented Business Requirements, System Requirement Specification, Test Plan, Test Cases.

Skills in developing functional and non-functional specifications, process diagrams, sequence diagrams, user interface designs and field level descriptions.

Performed and maintained Requirements Traceability Matrix (RTM).

Learned and implemented specific ALM tools.

Expertise in translating user requirements into System Specifications and mapping the process design, work flows with documenting and managing business requirements.

Designed and deployed the standard objects, custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts to suit the needs of the applications through

Responsible for creation of users, roles, profiles and was involved in User Management and also defined object and field level security in Salesforce.

Involved in data mapping and importing of data from existing systems in Salesforce.

Defined lookup and master-detail relationships on the objects and created junction objects in Salesforce.

Created new reports, dashboards, dynamic dashboard and scheduled reports in the UI application building process for our organization.

Involved in Case Management and case based various solution (knowledge/ articles) which are resolved through the queues and also changed case ownership through case assignment rules in the Salesforce interface.

Technical ability to query database and collect data streams using SQL from databases such as oracle, MS SQL server and using OBIEE application.

Good knowledge of MS Access and Visio.

Expertise in Financial Bond Market Dynamics. Explored, reviewed, and updated many newer bond policies. Worked on enhancement of process model and analysis.

Interacted with underwriters and the issuers about client issues. Also held training sessions for end users and also the new trainees.

Trained on various policies renewals and acted as an SME for financial sector.

Strong analytical skills: Good communication skills: ability to send and receive information clearly, concisely; to conduct various brain storming sessions, debates; ability to negotiate. Strong teamwork and group facilitation skills.

Able to establish and attain high standards for self and team; able to make decisions, solve problems and produce results.


Certified Salesforce Administrator

Technical Skills

Operating Systems: MS Windows XP, Windows 7

Methodologies: SDLC, UML, RAD, JAD, Agile, HP ALM

Databases: Oracle, SQL server, MS Access

Tools: TOAD 12.8, SQL Developer 1.5.5, MS Word, Excel, MS Outlook, Microsoft Visio

Reporting Tools: OBIEE

Internal server Application/Software: Salesforce, Visual studio, Serena, Maintain Bond

Professional Experience

Commonwealth of Massachusetts, Boston, MA May 2017 – Dec 2017

Business Analyst

Executive Office of Labor and Workforce Development (EOLWD) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. This project involves enhancements of internal modules of an application to salesforce as well as creation of new reports, dashboards in OBIEE to assist executive and managerial levels within EOLWD and Federal agencies.


Worked with business units to acquire a solid knowledge base of the business requirements related to the insurance program and designed the solution by customizing various standard objects of

Conducted JAD sessions periodically in order to resolve any issues in requirements, development or testing.

Developed Business Requirement Documents (BRDs) and Functional Requirement Documents for the new system after requirements analysis.

Managed the communication and processing of data from exterior entities to centralized Enterprise Data Warehouse (EDW) via Spreadsheets, SQL.

Reviewed and escalated changes necessary for the DW Report Specification.

Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts to suit the needs of the applications through

Responsible for creation of users, roles, profiles and was involved in User Management and also defined object and field level security in Salesforce.

Involved in data mapping and importing of data from existing systems in Salesforce.

Defined lookup and master-detail relationships on the objects and created junction objects in Salesforce.

Built Requirement documentation, Use Cases, Test Cases for overall business that includes Adjudication, Monetary, Audit and Collections (Overpayments, Repayments, Refunds, and Payment Plans).

Assisted in developing and updating policies and procedures manual to approach several significant business processes.

Created Test Cases and Test Scripts doing System Test and User Acceptance Testing.

Assisted the product manager and delivery team in all scrum related activities including the creation of user stories, the writing of acceptance criteria, and all normal backlog grooming activities including Agile.

Worked along with Data warehouse and BI teams to facilitate OBIEE reports and testing.

Performed Gap Analysis and assessed the various gaps from source to target mapping document.

Ensured that bugs/defects identified during UAT and logged using tracking software (Quality Center) then communicated to appropriate groups for resolution.

Created finance/accounting opportunities within Sales and Service Clouds.

Lodged cases within the Service Cloud with the help of adjudicators, hearings and board of review departments to track the progress of the two parties and their unresolved issues.

Environment: TOAD 12.8, Salesforce, SQL Developer, OBIEE, HP ALM 12, Sales & Service cloud

S&P Global Market Intelligence, New York, NY Jul 2014 – Jan 2017

Business Analyst

S&P Global Market Intelligence collects, scrubs, interprets, and analyzes huge data about the global financial markets, companies and industries. The company delivers the data for business decisions and investment decisions. S&P Global gives great facility to their customers in the data enriched fixed income evaluations. As a Business Analyst, I had assigned responsibilities which include Gathering and Analyzing requirements, Data Analysis, Operations and Validation which needs a comprehensive understanding of business process.


Facilitated requirement gathering sessions with clients to determine business requirements and to draft Business Requirement Documents (BRD).

Mapped requirements to product functionality to identify any gaps.

Converted Business Requirements into Data Requirements and identified all the source systems needed to deliver the reporting requirements. Worked closely with development team to detail requirements.

Created and maintained the Business Requirements Documentation used in configuring client systems.

Interacted with Business users to ensure they understand how to do ad hoc analysis through OBIEE Tool.

Worked with the Quality Assurance team to create and execute test plans.

Replicated any client defects in lower environments, performed initial defect analysis and assigned to appropriate developers.

Verified data issues through troubleshooting, including querying (SQL) the database to resolve data issues.

Worked with the Quality assurance team on User Acceptance testing and kept track of issue tracking log.

Worked with the project manager for planning and organizing the time slotted project activities.

Facilitated client training as needed and participated in internal and external team meetings.

Communicated effectively through verbal and/or written notifications in a timely manner to clients, management, and chief personnel.

Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

Created Use Case design/analysis/specifications to understand and document data and other business functionality.

Involved in End User Training.

Understood, analyzed and updated the T&Cs of the primary and secondary US municipal bond market based on various market events and disclosures.

Research on few trusted resources such as ratings, financials and previous credential of a company and its obligor to validate the fields of a bond.

Reviewed newer bond prices/coupons/yields, redemption factors, renewed bonds, tender deals, additional collaterals & other marketable policies which prevailed recently in the market.

Enhanced a Service cloud module, to optimize and maintain internal ticket system which includes the closure of enquiries by finding its relevant documents which could fill the missing or misrepresented data.

Created cases with the module named ‘case management’ to state enquiries and track tickets & also worked along with the customer support team to uncover inefficiencies in the Service Cloud interface.

Created an efficient CRM with Salesforce configurations which includes: Custom Objects & Fields, Workflows, Validation Rules, Record Types, Email Alerts, Approval Processes and Reporting Dashboards.

Built & maintained efficient email campaigns, campaign hierarchies and included all the campaign members to their relevant campaign by sending an automated email through inbuilt templates.

Created Campaigns for an individual team or international seminars/ webinars based on various aspects : the policy renewals, process enhancement, takeover contract within the Sales Cloud interface.

Acted as SME in the Fixed income Content based Financial Sector.

Created a salespath in Lightening platform to close a M&A deal within a Sales Cloud module.

Environment: TOAD, SQL Developer, Sales and Service Cloud, Maintain Bond, Salesforce, Serena, Vault, HP ALM.

Valuelabs Feb 2013 – Jun 2014 Jr. Business Analyst

Valuelabs is a leading global technology company specializing in Digital Enablement and Product Development. Product development involves innovative solutions and flexible engagement model. As a Business Analyst, I was involved in Customer Community Project which includes development of new interfaces for customers to better understand the product details, resolve their product related issues etc. and to update/modify existing interfaces to enhance ease of use there by improving overall customer satisfaction.


Interacted with various business user groups by conducting sessions to gather business requirements, functional specifications and documented them.

Facilitated cross-functional team meeting sessions and assisted technical team to understand business requirements.

Designed use Cases, process flow diagrams, workflow diagrams from source to target operations.

Created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence using Microsoft Visio.

Involved in Automating Change Request Process and scheduled it to run on daily basis.

Worked with development team to create profiles and implement field level security settings to hide critical information on the profile users.

Implemented requirements and testing process using Quality Center.

Involved in development of process to manage security settings of the users and provided valuable inputs.

Gave Walkthroughs to the Business Users and also made a comprehensive Requirement Traceability Matrix (RTM).

Documented and tested validation rules on tabs, Page layouts, and Components to suit to the needs of the application.

Created test plans, identified and coordinated testers, performed user acceptance testing.

Developed the test cases, test scenarios and coordinated with testers, performed user acceptance testing.

Created custom opportunities and enhanced sales process with the help of master-detail relationship & stated stage levels a sale is closed and also to track the potential leads within an appropriate account in the Sales Cloud.

Environment: Salesforce platform, MS Visio, MS Word, MS Excel, Quality Centre, Sales Cloud, Ligtening module


Bachelors in Electronic and Communication Engineering.

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