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Customer Service Administrative Assistant

Waldorf, Maryland, United States
April 09, 2018

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Cassandra R. Eaton

**** ****** *****, #*** 804-***-****

District Heights, MD 20747


Extensive background as a highly effective office manager and an experienced administrative assistant. Ability to effectively communicate with executives/staff. Extensive depth and knowledge of office management principles and office procedures. Maintained extreme confidentiality in the workplace. Great listener, detail oriented, excellent customer service and written skills. Experienced in Microsoft Office Suite and internet search protocols. Managed, organized and implemented business intelligence database. Worked with federal government and non-profit organizations with professionalism. Areas of expertise:

Office Manager Inventory Management Administrative Assistant

Property Management Customer Service Mentor


AFC Scholarship Foundations, Waldorf, MD

Office Manager, 2017 to present

Operated and managed the office.

Processed timesheets and payroll for all facilitators weekly and monthly.

Performed contract work for the District of Columbia Court system at the BARJ center.

Responsible for creating and typing all correspondence, including letters, memos and reports.

Provided mentoring, tutoring for youth, along with accompanying them to after school activities.

Utilized Microsoft Word, Excel, Access, and Outlook.

Modern Liquors, Temple Hills, MD

Cashier, 2011 to Present

Assisted guests with all purchases, money orders and on-line billing.

Provided excellent customer service to all guests.

Responsible for inventory within the store.

Cassandra R. Eaton

2nd Northwest Cooperative Homes, Washington, DC

Administrative Assistant, 2013 to 2016

Assisted in the operation of the rental property and supervised three employees.

Processed all tenants’ rent payments, late notices and maintenance calls.

Scheduled vendors for services provided.

Responsible for processing bank deposits, bank logs and re-certification of packages to be mailed out.

Performed credit and criminal background checks for potential applicants to be determined if eligible for approval or denial.

Lancaster County Schools, Lancaster, VA

Substitute Teacher, 2006 to 2011

Implemented lesson plans of the regular teacher in his or her absence.

Assisted children with ADHD and Bi-polar disorders in their daily lessons.

Answered phones, when needed and assisted students with returning to class.

Enriched student’s experiences with hands-on materials.

Maintained a safe and secure learning environment for the students.

Provided management and instructional duties in the alternative school.


Prince George’s Community College, Largo, MD

Bladensburg Senior High School, Bladensburg, MD

The Medix School, Silver Spring, MD

Job Shop, Inc., Tappahannock, VA

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