IT Specialist
Resume:
Azeddine El Moutaoukkil
***** ***** ***** **** ****** TX
********@*****.***
Summary:
Dedicated IT Specialist, experienced in network support, Proficient in technical support of hardware and software issue for system, users and costumers in timely manner.
Skills
Support internal staff by phone, email, and through ticketing system: Zendesk and Service now, as well as remotely using Bomgar, GoToMeeting, Cisco WebEx, TeamViewer, Windows remote desktop.
Record and track support requests using ticketing system using Service Now, and Zendesk
Installing softwares, Antivirus, upgrading OS, monitoring, diagnosing, repairing, maintaining, and deploying computers (Desktop, and laptops), servers, switches, and peripheral equipment(Faxes, printers
Firewall configuration of all network devices(computers, servers, switches,AppNeta m22, AP’s)
VPN installation, and configuration on both computer and phone app to make authentication secure.
Support mobile devices like phones (Android, IOS, and Blackberries), IPods, iPads, convoys, etc.
Support Microsoft office.
Support of Microsoft exchange.
Manage user’s access to hardware, application, and network resources using active directory.
Set up email on computer like lotus notes, and on phone using Air Watch MDM agent.
Monitor networking devices inventory using Desktop Central.
Monitor local and cloud back up, as well as perform file and system restoration when needed.
Monitor system security using Trustwave, and checking automated alerts daily.
Perform periodically compliance scan using Trustwave, Wireshark,
Usage of ruckus zonedirector to manage wireless devices(AP’s)
Monitor and manage access to internet either wired or wireless using tools like MAMA Superclick.
Manage hardware IP assignments using DHCP to allow devices to connect to the network by leasing IP addresses.
Participates in on-call weekends, rotating support service 24/7.
VOIP: support voice over IP phones and system configuration.
Support BPX in all aspects: helpdesk, phone and accessories, Avaya ACD system configuration and troubleshooting,
Phone system troubleshooting (Hardware and basic programing) like Nortel meridian.
CCTV installation, connectivity, storage and hardware troubleshooting.
Nametag tool support.
Symposium: meeting management software and door tag support.
Adp Clock time with swipe card and finger scan access configuration and troubleshooting.
Keywatcher support.
OpenTable (online restaurant reservations) support.
Social tables(event software) support
Delphi(Sales and event management) support
Book4time (Spa) support
Workday single sign on
Create documentation for existing and new applications and procedures to build a knowledge base.
Maintains inventory, asset registry, and develop hardware specifications and other administrative tasks as needed.
Keep current on knowledge of directory services and remote access tools.
manages access control system along with the CCTV system
Work with Facilities staff to ensure the various office supplies are ordered, distributed and /or stored as required
Fast learner, and Multi-tasker
Excellent knowledge, and experience about programs and hardware used in food and beverage and hospitality industry: POS Micros 9700, EMC, Receipt printers (Epson TM-T88v, and TM U220B), Opera, Hotsos, Rex, Jazz, Ving (Lock door system), Salto Keys system, Book4time (Spa), and more…
Monitoring servers interfaces (Micros 9700, Book4time, Jazz, Opera, intelity, Ideas, Ving, Shift4…)
Software bug testing.
Support YPB platform, Rachio(water sprinkler), Puck(Smart control of wireless devices), Humana health care
Windows Power Shell Knowledge.
Four Seasons Hotel Tasks and Projects done successfully:
Imagine (using different techniques like CD imagine, imagine using Clonezella, and USB), and deployment of new machines (desktop and laptops).
Full Support of windows 7, 8, 8.1, and 10 as OS, and application troubleshooting, Hardware replacement and networking support by applying the right solution in a timely manner.
Running software updates.
Troubleshoot printers, fix hardware, software, and networking issues, as well as deployment of new printers after configuration and addition the network ones to the network.
Troubleshoot and configuration of credit cards scanner, check scanner, and computer peripheral scanners.
Renovation of networking infrastructures:
Wiring: cables and fibers
Switches: maintain existing ones and deployment of new ones that support (PoE), as well as upgrading and replacing hardware
Deployment of Aps
Installation of new CCTV, troubleshoot networking and hardware connectivity issues.
Troubleshoot networking and hardware issue for Micros 9700 and its peripheral: printers (local and network), and cash drawers.
Deployment of new door locking system from Ving to Salto.
Addition of new hires to the Active directory, set up the access right level to the network resources (Files, and devices), and reset locked password.
Accounts termination on Active directory as well as all access rights to network resources (Network files, devices, and application) for left employees.
Set up lotus notes email accounts, single sign on application access, phone extension, and voice mail.
Daily management and monitoring of servers, servers interfaces, and services.
Daily backup and monitoring of local and cloud back up for switches and servers.
Weekly patches run for computers and servers.
Periodically firmware updates of switches.
Periodically scan of all network devices: computers, printers, micros to fix any possible vulnerabilities for compliance.
Mind Wireless tasks and roles:
Costumer Support of application and software using Zendesk ticketing system, emails, and phone calls.
Supported application and wireless devices:
YPB: Marketing and counter fitting application
Rachio: System Sprinkler system
Puck: Wireless media devices control
Bug testing for YPB application, and creation of scenario bug testing for replication purpose.
Work History
03/2017 Mobility Care Account Leader Mind Wireless Company Austin TX to Current
03/2013 IT Specialist Four Seasons Hotel Austin TX to 02/2017
2011 Server(Restaurant, and Banquet) Four Seasons Hotel Austin TX to 2013
2009 Costumer associate Wholefoods Market/Kika Sushi Austin TX to 2010
07/2005 Brunch Manager Popular Bank Meknes Morocco to 09/2009
Education
2017
CYBER501x:Cybersecurity Fundamentals Certificate e030409f55cc4b1daa01363c79a42c56
CYBER502x:Computer Forensics dbbae20ee6024897ad93fcfd6553fb67
CYBER503x:Cybersecurity Risk Management c85de007c9c84596ba7453ce760faa34
CYBER504x:Network Security f650546615294f3ea2d48ccc4285687b
HTML5
2014
IRS Tax Preparer certification Liberty Tax Austin
2013
Principal of Accounting ACC Austin TX
2005-2008
Associate of applied Science: Automated system, O.F.P.P.T Morocco
2003-2005
Associate of computer science Pyramid Morocco
1999-2003
Bachelor of economics, University of economics Morocco
Languages
English (Speak, write, and read)
Arabic (Speak, write, and read)
French (Speak, write, and read)
Spanish (Beginner)
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