Manager Store

ISABELLE MARIE LAU - *** W. HIGH ST, NEW OXFORD, PA 17350 – 717-***-**** – *********@*****.***

SKILLS:

Dependable Efficient Quick Learner

Courteous Detail Oriented Programs: Word, Excel, Quatro-Pro

Team player Exceptional Organizational Skills Photo Shop

Works well independently Computer knowledge Use of copier, fax, calculator, scanner

WORK HISTORY:

SHIPPING/ TECH SERV COORDINATOR 1/2001 TO PRESENT

RH SHEPPARD CO, INC – FOUNDRY DIVISION – 47 E MIDDLE ST – HANOVER, PA 17331

Work directly with Shipping Dept to coordinate trucking companies for timely deliveries of our customers’ shipments

Obtain documents, clearances and certificates for overseas shipments

Work directly with Technical Service Dept to enter data for everyday processing of product.

Analyze departmental documents for appropriate distribution and filing.

Research and update all required materials needed for process qualification

FRONT DESK MANAGER 1995 TO 2001

CROSS KEYS MOTOR INN – CARLISLE PIKE, NEW OXFORD, PA 17350

Greeted and welcomed hotel guests

Worked with Banquet Manager to fill hotel for events

Interviewed, trained and hired personnel for desk and housekeeping

Helped accounting with A/C and A/P when needed.

Filled in as Banquet waitress and Bartender as needed.

RETAIL STORE MANAGER 1990 TO 2001

MATTHEWS HALLMARK – NORTH HANOVER MALL/W MANCHESTER MALL

Started working part time – then full time

Became store manager after 2 years at North Hanover Mall store

Was offered store in W Manchester Mall 3 years later

Was offered the 2nd store in W Manchester Mall 2 years later (store was struggling with inventory issues)

After one year inventory for 2nd store was improved from 15% loss to 2% loss

Conducted inventories, store meetings and went to annual manager meetings

Scheduled 15 employees and 2 assistant managers

EDUCATION:

GED

ADDITIONAL INFORMATION: 1999 to 2010

SECRETARY – YCWBA

During this time I worked from home processing memberships, awards and tournaments for over 1800 women in 150 leagues in the York and Adams County areas.

Duties included banking, logging in and ordering awards, organizing tournaments on local and state levels

Yearly packets made up for new bowling leagues

Monthly meetings with the Board of Directors

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