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Customer Service Manager

Seattle, Washington, United States
April 09, 2018

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Latonya R. McCullough

**** *. ******* **, ***: E-4

Tacoma, WA 98466

H: 253-***-****


I am highly motivated and dependable, with the ability to grasp concepts and apply them quickly. I possess proficient skills in all MS Office suite programs. I have excelled in the areas of communication, customer service, management, and problem solving throughout my career; and those skills in addition to my adaptable and team-playing spirit will make me a valuable asset to your organization.


Hickey College

A.A.A. Office Administration

B.A. Applied Business Management

Work Experience

Current True Blue Inc. (Hired) Tacoma, WA

October 2015 Risk Insurance Specialist


Enroll and monitor OCIP (Owner Controlled Insurance Projects)

Track, measure, and report on all aspects of enrolled Owner Controlled Insurance Projects.

Maintain physical and electronic records of all projects and payrolls

Distribute company physical mail for all Risk Management departments

Evaluate and assign various Workers Compensation codes

Manager for the Behavioral Survey and Certificates of Insurance division of Risk Management

Resolve issues and answer questions concerning both our Internal and External customers through email and phone

Developed the Behavioral Survey and Certificates of Insurance portions for the Risk Management procedures manual

Analyze applicant Behavioral Survey results and determine eligibility for employment

Perform payroll functions for Owner Controlled Insurance

Provide quick and courteous assistance to branch staff and customers

March 2015 Terra Staffing Tacoma, WA

October 2015 Risk Insurance Specialist (Temporary Employee)

January 2015 K-Force Seattle, WA

March 2015 Quit Coach


Assist program participants in smoking cessation and weight control by facilitating a conversation that empowers the participant to build a successful quit plan; by providing them with appropriate guidance, information, and education.

June 2014 Burger King St. Louis, MO

December 2014 Crew Member


Provide excellent customer service to patrons by accurately taking orders and delivering food in a timely manner, use multi-tasking skills in the area of drive-thru where I take orders, make drinks, and handled cash and credit card transactions, ensure cleanliness of dining and kitchen areas, make specialty drinks, and efficiently work cohesively with my co-workers to accomplish our daily goals.

December 2013 St. Luke’s Hospital Chesterfield, MO

March 2008 Communication Services Representative


Handle inbound and outbound calls, Assist consumers and nurses in contacting doctors, use company protocol to process hospital emergencies, responsible for entering and updating on-call schedules for doctors, exchanges and activate damaged beepers for hospital staff

March 2013 David’s Bridal Sunset Hills. MO

October 2012 Customer Service Representative


Greeted patrons, scheduled consultation appointments, coordinated sales representatives’ appointments and lunch schedules, cash handling, and ensured all areas of store were well-kept and orderly, worked with our Alterations and Sales specialists to ensure that patrons’ appointments and orders were properly managed

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