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Quality Manager

Daytona Beach, Florida, United States
April 09, 2018

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William Allen Fredo

**** *********** ***, **** ******, FL 32127 * Cell (386) 316 – 3539 * email



Seasoned results driven professional with a proven track record in achieving business process and quality system improvements.


* Certified ISO 9000 Lead Assessor, ISO 9000 / 9001/ ISO 13485/ TS 16949

* Medical device FDA 21 CFR 820 compliance

* System Gap analysis and support plan implementation

* Internal audit & Vendor audit system development

* Key performance metric (KPI’s) development and tracking

* Quality procedure development & implementation

* Organizational Change management

* APQP & PPAP submittal

* Voice of the customer identification & Customer Service

* Strategic master plan development & execution

* Quality Assurance management & good manufacturing practices (GMP)

* Lean techniques & tools; Kaizen, Kanban, 5S, one-piece flow, SMED

* Safety compliance and OSHA recording

* Certified Six Sigma green belt (LGBC) / Continuous Improvement techniques

* Handicapped vehicle guidelines and quality program (QAP)

*Computer system development Agile - Statistical Process Control (SPC)

* Problem Solving techniques; 8D. 5P, 5 Whys

* Process mapping and critical path development

* Training programs and related training with specific quality programs

* Team building, coaching & mentoring

* Corrective / preventive actions (CAPA)

* Material Handling / ERP / SAP Systems

* Fabrication / machining fundamentals


Quality Improvement Contract Consultant - Fredos Inc / Other 3rd party contract firms Daytona FL 1998–2005, 2009 - present

35+ successful contract projects; Projects ranged from design of quality based systems and elements of those systems, to lean manufacturing elements, to business / financial startup systems

Significant clients; Honda Motor, Gulf Shore Assembly Ford Motor, Yanfeng Interiors, Phillip Morris, NMEDA, Eaton CO, Frontier Devices, Werner Ladder, Integrated Medical Systems, GAF Materials, Forged Metals, Reid Boats

Key resource for senior management to develop and implement lean principles. These projects have included visual management (5S) systems, one-piece process flows, and Kanban replenishment systems. Additionally, installed and facilitated cross functional teams to focus on continuous improvement activities as a culture.

Core member of transition team for end of product life cycle for Tier 1 automotive supplier focused on minimizing quality customer concerns and facilitated customer partnership

Quality leader / facilitator to achieve ISO certifications, system enhancements, or to improve a specific quality objective. Projects included establishment and implementation of all subsystems, applicable procedure and record development, as well as applicable training to all levels of the organization.

Developed and implemented corrective / preventive action systems (CAPA), as well as supplier development systems that focused on non-conformance reduction.

Served as quality responsible function and traditional functional roles during transitional periods, including audit representation, as requested.

Developed safety programs focused on minimizing workplace incidents which included OSHA employee training programs

Production / Operations Manager - Miller Leaman, Daytona Beach, FL 2005 - 2009

(Revenue 10 million, 50 employees)

Daily operations leader with responsibility for manufacturing, warehouse, inventory, and product quality.

Designed and executed a training plan and tracking method that tied job proficiency to compensation structure.

Created and implemented batch manufacturing system to streamline production operations.

Established an inventory tracking system that focused on waste reduction and improved inventory turns.

Continuous Improvement Manager - Saturn Electronic & Engineering, Rocky Mt, NC 1996-1998

(Revenue 80 MM, 350 employees)

Quality Management representative for ISO registration and re-certifications. Responsibility included development of the system documentation, which included all procedures and training.

Developed and implemented a supplier development system as part of the ISO system.

Plant Leader of quality improvement / Kaizen teams utilizing lean principles to improve product quality.

Composed Key Performance Indicators (KPI’s) to measure plant performance, and to assist operations personnel to focus on bottom line results.

Quality Engineer / Vehicle Launch Leader - Ford Motor Co, Dearborn, MI 1992- 1996

Plant Quality Launch Project leader for following plants; Dearborn, MI – Mustang; Louisville, KY - Explorer; Oakville, Canada – Windstar; Norfolk VA - F-150 Truck; St. Thomas, Canada - Grand Marquis; Hermosillo Mexico – Escort; Atlanta, GA – Taurus.

Established vehicle audit process, reporting structure, and facility layout of the program at each location.

Developed and Conducted plant auditor training with follow up verification to ensure auditor proficiency.

Quality Liaison between the assembly plant, division quality, and applicable vendors. Facilitated the quality resolution troubleshooting process with these groups to resolve quality concerns.


Masters of Business Administration (MBA) University of Central Florida, Orlando, FL 2010-2011 Focus: Entrepreneurial studies

Dale Carnegie Leadership Training Wayne State Dearborn, MI 1993

Bachelor of Science - Industrial Engineering (BSIE) Clemson University, Clemson, SC 1986-1991


Certified ISO 9000 Lead Assessor (Fluent in multiple ISO standards)

Six Sigma Lean Green Belt Certified (LGBC)

FDA 21 CFR 820 compliance

Ford Motor Lean Manufacturing Principles

Ford Statistical Process Control and problem solving (8D’s)

Internal Auditing Techniques

Machining fundamentals

NMEDA Manufacturing Service School

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