Customer Service Manager

Myriam Alaoui

** ******* *** *******, ** ***** 617-***-**** Email: ac41wv@r.postjobfree.com

PROFESSIONAL EXPERIENCE

International Patient Center BWH 6/17 to present

International Patient Program Coordinator

Triage incoming inquiries while providing assistance to walk-ins and telephone inquiries

Meet and greed patients and their families, providing individualized attention to patients’ needs

Coordinate all patient care with providers, diagnosis and medical procedures

Facilitate consultations at affiliated locations,

Provide leadership to improve international referrals and coordinate with referring physician requests for referral.

Receive and manage letters of guarantee from embassies or insurance companies

Provide concierge level attention to each patient including hotel accommodations, arrance for transportation, prepare documents for VISA extensions, addressing specific religious or cultural needs

Adheres to customer service standards by demonstrating professionalism.

Preform special projects as assigned.

International Patient Center BWH

SR. Access Facilitator 11/15 to 6/17

Work in a busy and challenging office environment, with frequent interruptions

Triage incoming calls, provide assistance to walk-ins, meet and greet patients and families, coordinate and facilitate interpreter services, register patients, escort new patient to their appointments

Make hotel accommodation, addressing specific religious or cultural needs and other related services.

GMZ Energy 11/13-09/15 10/01/14

Office Manager

Worked closely with the CEO and VP.

Managed daily administrative activities

Arranged internal and external meetings and conferences

Coordinated and obtained international travel arrangements including visas, air travel and hotel reservations

Managed central stationary and supplies store room

Phone support, instructions and extension assignments

Managed routine 3rd party contracts

Arranged for all onsite lunches and meals, Board meetings and customer visits

Helped team with customers, marketing and critical meetings

New Hire on board including benefits, payroll forms, IT and workspace assignment.

Travel arrangements.

Coldwell Banker 02/12-12/12

Corporate Services

Relocation Coordinator

Administrative Assistant for the Relocation Department.

Working directly with the Vice President at Relocation Services

Working with 3 consultant on doing follow ups with agents.

Customer Service, on the phone with agents, clients, other vendors’

lots of email communication, data entry, project work and basic admin duties as needed

Pathfinder International 09/10-12/10

Internal Audit Assistant

Assist and responsible for managing daily administrative activities for the Internal Audit Department

Arrange both internal and external meetings and conferences. Coordinated and obtain international travel arrangements, including visas, air travel, Hotel reservations.

Prepare expense reports for the Auditors.

Provide back up for other Executive Assistants as necessary

Handle routine calls and inquiries from other Field offices.

Remax Complete – Brighton, MA 01/08 - 12/09

Office Assistant

Answering telephone, coordinating mailing activities, maintaining office supplies, and scheduling meetings.

Assisted Sales team with preparing and filing sales and rental agreements.

The Natural Dentist – Medford, MA 03/06 - 12/07

Sales Assistant

Worked closely with sales consultants assisting in all areas of customer service.

Answering telephone, coordinating mailing activities, maintaining office supplies.

Plan business travel with agency.

Plan and manage guests, while also attending to meet and greet.

African International Financial Holdings LLC – Cambridge, MA 01/05 - 01/06

Office Manager

Various duties include maintaining daily calendars for the group, scheduling meetings (internal and external), and cross currency expense reports.

Coordinated an obtained international travel arrangements, including visa, air travel, and accommodation.

Organize office operations and procedures.

Complete and approve Implement Service forms for new hires and terminations.

Review and approve supply requisitions and maintain office equipment.

Coordinate office moves, set up office equipment, furniture and applications.

Plan and implement office systems, layout and equipment procurement.

Established and maintained company benefits for all employees by utilizing outside HR consulting firms.

Global Child – Natick, MA 01/05 04/06

French Teacher/Part Time

Play and Learn Course, introduces the concept of visiting other countries and speaking other languages.

Beginning Lower (grades1-2) Course introduces basic concept with which children are already familiar in English greetings, numbers, colors, body parts, and verbs.

Beginning Upper (Grades 3-6) Course introduces building listening and speaking skills.

Altran USA Holdings, Inc – Boston, MA 02/01 09/04

Recruiting Assistance

Assisted in the recruiting of consultants and managers for eight companies.

Developed and updated the candidates database.

Handed and processed and of 60 applications a day which included invitation, and feedback correspondence.

Utilized database to provide Business Managers with potential qualified candidates according to requested qualifications.

Coordinated large events such as assessment centers, career fairs, and recruitment days.

Prepared necessary material for the recruitment events and coordinated and organized executive board meetings and dinners.

Maintained travel and meeting schedule for management.

House Manager/ personal assistant 95/2001

Worked as household manager for 5 years.

Kept day to day operation of a home running smoothly for a busy family in Chestnut hill

Managed household's, Schedules and calendars

Arranged appointments for professional needs and travel arrangements

Laboratoire Novopharma – Casablanca 08/91 05/95

Commercial Assistant

Worked for the President- organized and scheduled his meetings, appointments, and conferences.

Prepared Pharmaceutical product marketing brochures.

Coordinated Sale Representatives meetings with doctors nationwide.

Performed market studies to increase competitiveness of products.

Processed orders and managed product inventories.

COMPUTER SKILLS - MS Office Suite, Windows 7, Windows XP, Windows NT, Adobe Acrobat Full Version, QuickBooks

EDUCATION Ecole Superieure de Gestion, Casablanca, Morocco 09/87 - 06/90

Associate degree in Business Administration

LANGUAGES - Fluent in English, French and Arabic

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate