DIRECTOR

Industry of Preference: IT Healthcare

QUALIFICATIONS PROFILE

Seasoned, innovative, and detail-oriented professional offering comprehensive experience in the healthcare industry; backed by solid expertise in training and mentoring teams, improving processes, and collaborating with executives to achieve bottom-line results. Armed with in-depth knowledge of electronic health record (EHR), electronic medical record, Health Insurance Portability and Accountability Act (HIPAA), and population health care and practice management. Highly capable of multitasking within fast-paced and critical environments without compromising performance and results. Equipped with exceptional communication and interpersonal aptitudes in building strong rapport with colleagues and individuals with diverse cultures and backgrounds.

CORE COMPETENCIES

Customer Service Project Management Staff Training and Development Operational Streamlining

Process Improvement Risk Mitigation Conflict Resolution

PROFESSIONAL EXPERIENCE

Continuum Health, Marlton, NJ

Director, Premier Client Implementation 2016–2017

úOffered strategic supervision and cultivated rapport with the Premier Client assigned and Continuum Health interdisciplinary departments involving overall initiation activities

úExemplified expertise in practice and revenue cycle management, electronic medical record, and third-party applications

úWorked closely with end-users to guarantee their utmost satisfaction by performing efficient training, planning, and documenting documentation, as well as providing constant personal support

úEstablished and implemented policies while identifying and evaluating profitability, impact of risk items, and issues involving the electronic health record (EHR) implementation

úFacilitated the planning and execution of business changes and developed solutions that enabled the business to achieve their objectives through the use of technology

úBuilt highly effective client and vendor partnerships

úServed as project leader and escalation point of contact for team members for various projects onsite

úTook charge of establishing and maintaining strong relationship with client, practices, and Continuum senior leadership

úDisplayed solid competencies in handling large project procedures through effective strategic direction and decision-making skills to solve complex problems based on Premier client’s request toward business development as well as daily service requirements management of application service offered by Continuum

úBoosted profit through successful relationships management which ensured partnership on project execution

Senior Electronic Medical Record (EMR) Implementation Specialist 2012–2016

úProvided first-rate consultation and hands-on support to customers

úFunctioned as liaison among end-users and information technology, training, practice services, managers, staff, and physicians regarding the optimization of tools and workflows in the EMR application

úDetermined and addressed process improvements and modifications by conducting constant evaluation of clinical and operational procedures

úHeld responsibility in identifying and overseeing factors vital for clinicians to determine, and gather, value from the supporting technology

úGenerated and executed physician practice and patient care workflow

úInitiated the hardware and software installation in collaboration with other IT departments to ensure on-time completion

úProactively participated with all material related training sessions which included “train-the-trainer” to obtain advanced knowledge and efficient usage of the EMR product while organizing essential training sessions with the Training Department and end-users

úSteered efforts in driving healthcare outcomes improvement through proper usage of the information’s technology capability in measuring, monitoring, and reporting information involving developed results

úRendered effective interaction with all departments and all levels of administration ensuring seamless transition of various operational services

McKesson Provider Technologies, Alpharetta, GA

Implementation Consultant, Enterprise Intelligence Solution 2011–2012

úEarned selection to participate in program to deliver business intelligence and performance measurement with analytical solutions to various healthcare facilities

úAcquired training which emphasized on performance improvements throughout the enterprise to augment data transparency for financial and operational data from all care settings and transformed it into actionable information

Atlantic Health System, Morris Plains, NJ

Business Analyst, McKesson HBOC STAR / Pathways Healthcare System 2006–2010

úIdentified insurance claim errors prior to carrier submission by proactively participating with Six Sigma Lean Team project’s data integrity reports

úPerformed extensive development and presentation of multilevel classroom courses on McKesson’s products to employees and end-users with various levels of knowledge, skills, and abilities

úDeveloped and implemented training and development programs based on the needs of the organization and various individuals

úProvided expert suggestions and assigned tasks to other team members on improvement opportunities in work-related tasks and processes

úDirectly interacted with clients while demonstrating exceptional organizational skills in arranging implementations, upgrades and migrations, as well as maintenance for STAR database

úRendered help in creating training materials, technical and troubleshooting manuals, as well as user guides for new STAR releases and documents for implemented processes

úAssumed full responsibility in designing and preparing course materials, teaching aids, skill evaluations, and final assessments

úOffered assistance to all managers, coordinators, and other instructors in resolving specific training problems and needs during individual or group interaction

úSignificantly improved web learning procedures by providing newsletters, registration manuals, sample insurance cards, organizational charts, registration questionnaires, and contacts in alignment with the Atlantic Health System mission and vision through successful completion of web-related projects

EARLIER CAREER

Atlantic Health System, Morris Plains, NJ

Systems Analyst

Morristown Memorial Hospital, Morristown, NJ

Data Analyst

Quality Assurance Analyst

EDUCATION

Licensed Real Estate Agent, 2009

Weichert School of Real Estate, Morris Plains, NJ

Business Administration

County College of Morris, Randolph, NJ

TECHNICAL ACUMEN

GE Centricity EMR GE Centricity Business Practice Management GE Business Intelligence Enli CareManager EMR-Link Document Management Indexing Client McKesson HBOC STAR Horizon Business Insight ChartMaxx

Horizon Practice Point Plus Pathways Healthcare Scheduling Centricity RIS RelayHealth Passport OneSource

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