VIRGINIA EDWARDS

EXPERIENCE AND QUALIFICATIONS HIGHLIGHTS:

An experienced project and support administrator in IT software solutions involving customer relations and management. Analytical duties including discovery, scope, planning and work flow, project timeline, testing, implementation and training.

Committed to providing outstanding customer service.

Excellent interpersonal skills: Performed user support, remedy ticketing and product training

Software- Rally, Daptiv, Jira, Microsoft Project 2007/2010, PWA, Visio, Office Suite (Excel, Outlook, Word, PowerPoint), SharePoint, Outlook (2003, 2007, 2010,2016) Confluence Wiki, Ultra Edit, ConnectWise, ServiceNow.

PROFESSIONAL EXPERIENCE:

GCOM Software Tallahassee, FL

Project Administrator/IT Project Coordinator

09/05/17 to Date

Managed process improvement to streamline various process methodologies within project.

Manage and facilitate client meetings including project meeting controls/minutes, and stand ups.

Administer Jira to give users access and create and configure projects, boards, issues and schemas

Liase between client and project team.

Budget management and updates.

Manage deliverables and procurement.

Coordination of project activities including onboarding/offboarding to ensure project is running efficiently and remove blockers/obstacles.

Westcon Group, Tarrytown, NY

Jr. Project Manager/IT Project Coordinator

08/2015 to 08/30/17

Managed process improvement projects to streamline various project and invoice methodologies within the company.

Compiled and managed C-level and Executive IT Project Reports.

Implement process compliance for projects from initiation to closing.

Gather analysis to create requirements for streamlining projects.

Meetings and repositories: Using Outlook to schedule meetings, conference calls, schedule conference rooms, provide agendas, communicate and disseminate project related information. Using SharePoint, I was able to provide the team and Stakeholders with any information pertaining to the project; including but not limited to: Minutes, Joint Design Session Material.

Administer Jira to give users access and create and configure projects, Boards, issues and schemas.

Starwood Hotels and Resorts, Stamford, CT 07/2014 to 08/2015

Jr. Project Manager/IT Project Coordinator

Budget management & procurement: Prepared documentation for procurement of budget funds and maintained project budgets with the largest one being a total cost of 7.5 million. Included management of several project budgets of various sizes.

Schedule and resource updates.

Resource/capacity management.

Status reporting& risk/issue updates: management, follow up, tracking and closing.

Process compliance, via documentation and stage gates, via SDLC methodology.

Critical project meeting controls/minutes, and stand ups.

WellCare Health Plans, Tampa, FL 09/2012 to 10/2013

Associate Technical Project Manager

Project Planning; Resource &fund forecasting and procurement.

Creating scope of work statements.

Managing and controlling budgets to accomplish project completion within scope.

Utilizing the SDLC Process, to implement and control the project while managing & coordinating business analysts, developers, QA, UAT and change management teams.

Documenting processes in compliance with the PMO and for gating purposes.

Meetings and repositories: Using Outlook to schedule meetings, conference calls, schedule conference rooms, provide agendas, communicate and disseminate project related information. Using SharePoint, I was able to provide the team and Stakeholders with any information pertaining to the project; including but not limited to: Cost models (Excel), meeting minutes, project requirements, gate documentation, issue/risk logs. This tool supported communication between the team, while effectively eliminating loss of information and redundancy.

Regulatory PM-Coordinating and managing project proposal, planning and execution for multiple projects.

Utilizing status reports to manage key project initiatives including the development of detail work plans, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress.

Providing supervision and leadership for project team members, monitoring developed work plans and enforcing accountability by key stakeholders.

Highlighting and controlling risks, creating an issue and risk log and utilizing it to minimize risk.

Planning for and driving change through holistic project plans including process, system, and organization and facilitating changes pending on projects.

Facilitated meetings with application teams, to develop workflows, solutions and plans, while managing resources using PWA in MS Project.

Gathering, compiling and distributing status updates & meeting minutes to stakeholders, c-level managers and teams.

Citi Group, Tampa, FL 11/2011 to 07/2012

Remediation Lead

Assess, analyze and bridge gaps within the company functions and protocols while maintaining 100% compliance to eliminate and prevent overpayments to vendors.

Communicate with global teams to implement change action for remediation purposes.

Gather, compile and audit metrics using Excel to ensure quality assurance and compliance is achieved via Oracle based P2P.

Adecco NA, Jacksonville, FL 03/2008 to 11/2011

Project Manager

Designs, plans, manages and coordinates cross-functional teams in order to accomplish project timelines, goals and objectives, while delivering quality.

Designs, tracks and maintains project details and timelines. This included defining test requirements and specifications for functional, UAT and Stress testing.

Communicates project progress to senior management, while maintaining accountability.

In consultation with business unit representatives, reviewed, analyzed, and evaluated project needs to streamline processes.

Serves as liaison between user community and company-wide corporate resources, part of a team supporting technology operations and improvements.

Designs and implements the processes and practices for on-going user support.

Maintained scope, resource, cost planning and budgeting; tracked resources and managed costs to ensure adherence to budgetary limitations while producing a profit of up to 40% on all projects.

Consulted with clients/ and confers with project personnel and infrastructure teams to identify key requirements, define the project scope, schedule, and develop a plan in which to facilitate issue resolution.

Prepared and presented project plans and weekly status reports to the clients and internal senior management. Achieved timely issue resolution throughout the duration of contract while staying on budget for over 98% of deliverables and milestone accomplishments.

Tracked and supported a major conversion project previously mainframe operated to windows, while using the project phases from conception through completion, and maintaining the project scope, quality and cost.

Acted as a project leader for change requests and client concerns for a major city project and collaborated closely with teams to prioritize issues and coordinate trouble- shooting efforts, achieving 100% resolution.

Developed and managed a Project Management Information System (PMIS), issues and defects tracking database: initiated, developed and maintained a comprehensive issue tracking process that improved communications and issue resolution for cross-functional teams and senior management; ensured 100% filtering and tracking from a single location through File Transfer Protocol (FTP) and a network repository, reducing turnover times and keeping information and data up to date.

Acxiom Corp., Little Rock, AR 10/2006 to 10/2007

Data Modeler

Translated and transformed stakeholder desires into logical processing flows, which developed tools to yield management of data for users at reducing costs, while increasing accuracy and predictability.

Gathered stakeholder requirements and utilized those attributes to design and implement logical processes that generated solutions for internal and external clients, using multiple programs and interfaces.

Tested software for user acceptance and certification processes: Validated product and service quality resulting in 25% increase in sales. Responsible for maintaining production accuracy of data and test results while ensuring consistency across multiple grid environments.

Managed relationships by working closely and directly with internal and external clients to validate all requirements by ensuring overall data integrity was maintained.

Performed analysis, mapping, and process improvements that bring enhanced data value to stakeholders.

Data Path Inc. Little Rock, AR 06/2004 to 10/2006

Technical Support Specialist

Joined company as an entry level and quickly advanced to lead support specialist in charge of several software products. Earned a reputation for quick response times to trouble tickets, effective prioritization of user requests, and resolving complex issues. Successfully resolved issues without requiring further escalation, improving turnaround time by 50% for the clients.

Managed 30% of the products that comprised a majority of the company’s client base.

Enhanced numerous software functions and features, by documenting software bugs, resolving errors, and documenting client enhancement requests, which resulted in more efficient and accurate software, which in turn, increased product sales amounting to 35% and increased customer satisfaction.

Mentored peers to enhance their understanding of processes and technologies, thus increasing their productivity and ability to resolve technological challenges.

Conducted client training within 3 months of hire, based on technical knowledge, skills, positive work ethic and ability to communicate technical concepts to end users.

Communicated and provided input to create an effective problem-tracking tool, increasing resolved issues, reducing search time, and leading to a higher level of client satisfaction. This resulted in a higher demand for the products and an increase in the client base by 25%.

EDUCATION:

Arkansas Tech University - Russellville, AR

Master of Science, Information Technology.

United States International University - Nairobi, Kenya

Bachelor of Science, Business Administration.

TECHNICAL TRAINING AND CERTIFICATIONS:

University of North Florida-Jacksonville, FL- Certificate, Project Management Fundamentals

REFERENCES UPON REQUEST

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