John H. Rucker

678-***-****

Atlanta, GA ***** www.linkedin.com/in/jrucker2020 ac41uq@r.postjobfree.com

Position of Interest:

( NOC ) Network Technician

Equipped to deliver current education and training in computer-science applications delivered through enthusiastic, positive, “can-do” attitude and trainability.

Self-starter and motivated individual work as network operations/technical support

to help improve quality of an organization:

Understanding of the OSI Model

Thorough understanding of routing protocols, computer hardware, computer software, and operating systems

Ability to work within a team.

Experience Cisco equipment

Great analytical thinker and problem-solving skills.

Understanding of networking protocols (TCP/IP, DNS, HTTP, etc.)

Excellent interpersonal skills

Strong Oral and Written Communication

TECHNICAL SKILLS

Languages: C/C++, C#(.NET), Java, Python, Ruby, HTML, HTML5, CSS, JavaScript, Angular

Operating Systems: Windows 7/8/10, Linux, Mac OSX, IOS, Android OS, Unix

Tools: Wireshark, Putty, SecureCRT, Acronis

Database Management: MySQL, SQLite, MS Access

Other Skills: Active Directory, VMware, ServiceNow, SolarWinds

Remote Applications: Bomgar, TeamViewer, Remote Desktop (RDP)

EDUCATION

Bachelor of Science (BS) in Computer Science, 2017 Georgia State University, Atlanta, Ga

PROFESSIONAL EXPERIENCE

Cox Enterprises – Atlanta, GA 02/2013 – 08/2017

NOC Network Engineer

Configured routers, switches, and hardware based firewalls using UNIX

Evaluated network performance using SolarWinds and created improvement strategies

Performed duties of help desk / desktop support technician II – provide technical support to client users and kept track of incidents using ServiceNow ticket tracking system

Troubleshooted TCP/IP connectivity, managed IP address assignment, and CISCO device management remotely (wired and wireless access points)

Coordinated and collaborated with 3rd party software developers, QA testers, and network engineers ensuring criteria for software meet department needs and standards

Installed, configured, and maintained commercial and proprietary applications for internal/external users, and setup hardware for office and field use

Used ServiceNow maintain records for users, outages, update knowledge base articles

Develop research solutions by collecting and analyzing system performance standards, conferring with users or system engineers, analyze system flow, data usage and investigate problem areas

Coordinated with customers and vendors to ensure that issues with software and hardware were resolved.

Coordinated with senior level engineering groups, problem management and remote site contacts to resolve all technical issues

Help Desk/Desktop Support Technician II 11/2006 – 02/2013

Acted as level 2 technical support agent

Installed and configured commercial and proprietary applications for internal users and setup hardware (PC, Mac, printer, and mobile devices) for office and field use

Used ServiceNow to monitor and track customer/ computer / network problems

Assisted with ServiceNow testing and migration from previous ticketing system

Active directory, VPN, blackberry, and exchange mailbox administration

and configuration

Configured and deployed mobile devices, operating systems, and computers

Troubleshoot problems with applications and computer hardware remotely and directly with users: software and hardware installs and virus removal

Comcast – Atlanta, GA 03/2006 - 11/2006

H.S.I Technical Support Representative

Technical support representative for inbound calls and tracked customer problems to make sure service level and customer concerns are addressed in a timely manner

Responded to customer calls concerning regarding Internet connectivity, email application configuration, and network stability

Earthlink, Inc. – Atlanta, GA 06/2000 – 11/2005

Technical Support Representative Level 3

Acted as a liaison between Earthlink customers and several broadband vendors to resolve complex connectivity problems

Responded to customer and employee calls regarding software, hardware, and other issues such as installing computer hard drives, using FTP to access personal web space operating systems and company software on both Windows (Intel) and Mac OS 7.5-X platforms

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