Customer Service Human Resource

CASSANDRA MARIE HUNTER

**** ***** *** #*, ****** Valley, California 94546 • H: 510-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Driven district human resource professional bringing an innovative approach to human resource management

while creating a team-driven environment that fosters room for development and growth. Forward-thinking HR

Generalist highly effective at adapting to evolving market plans and the needs associated with company

expansion.

SKILLS

New employee orientations

FMLA comprehension

In-depth knowledge of HR Compliance

MS Office proficient

Team building

Employee recruitment

Termination procedures

Compensation and benefits

Human Resources Certification

WORK HISTORY

Community Service Director (act)

Alameda Labor Council AFL-CIO - Oakland, CA 08/2015 - 09/2017

Referred union members to appropriate team members, community agencies and organizations to assist with

hardship needs.

Review and approve strike sanctions for Alameda County Union organizations. Acted as a mediator between

disputing parties.

Organize logistics for successful workshops and forums such as, Immigrants Know Your Rights, Climate,

Labor and Jobs Forum, and Unionist of the Year Dinner.

Assist Alameda County Executive Secretary-Treasurer with recruiting and interviewing candidates for elected

public office.

Monitored team performance, including developing performance improvement plans and recommending

achievement awards.

Executive Vice President #9 ; Shop Steward

United Food & Commercial Workers UFCW Local 5 ; Shop Steward - Hayward, CA 08/2015 - Current

Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Trained company personnel policies, standard operating procedures and employee handbook.

Serve as leaders in the financial aid profession and set an example for other members of the Association and

for external constituencies.

Be an active participant in decisions made by the Board on behalf of the members.

Act in emergencies which do not warrant a special meeting of the Corporation or on matters for which the

President seeks their advice and assistance.

Human Resource District Trainer

Savemart Inc - Modesto, CA 08/2010 - 08/2015

Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Developed company personnel policies, standard operating procedures and employee handbooks.

Developed and enforced company policy and procedures relating to all phases of human resources activity.

Managed all aspects of leave administration, including employee notifications and vendor management,

disability programs and health benefits.

Established and monitored employee pay scales.

Managed the employee rewards programs.

Developed innovative new-employee orientation programs, including safety training.

Key Carrier

LUCKY STORES 09/2008 - 08/2010

Key Carrier (Present) Provide and assist in excellent customer service on the front end.

Delegate duties for cashiers and service specialist.

Maintain and assist with cash flow on the front end Assist with maintaining grocery end caps for retail.

Service Operations Manager

LUCKY STORES 11/2002 - 08/2010

Delegate duties for cashiers and service specialist.

Maintain and assist with cash flow on the front end Assist with maintaining grocery end caps for retail.

Coordinate and train for existing and new company policies Interact with District Mangers, Department

Supervisors, and Employees across multiple organizations to facilitate a company goal attainment.

Manage multiple perimeter departments for superior customer service.

District Trainer

Albertsons LLC - San Leandro, CA 07/1999 - 11/2002

Coordinate training for mandatory paperwork for new hires.

Facilitate safety, company policies, and on hands training for all in store departments. Responsible for

training Northern California's roll out of new company programs and policies. Manage courtesy clerk's

customer service training logistics.

Responsible for creative training classes that involved hands on experiences.

Journeyman Clerk

Lucky's - Oakland, CA 11/1996 - 07/1999

Provide superior customer service for customers.

Provide positive cash flow on the front end.

08/1994

12/1996

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.

Demonstrated use and care of merchandise.

Courtesy Clerk

Lucky's - Oakland, CA

Provide carry out service for customers.

Clean and maintain company policies pertaining to visual customer service.

EDUCATION

Diablo Valley College, University of Phoenix -

Organizational Training and Development

Idaho Training and Development – San Leandro, Ca

Management and Communications coursework

-

2008

2003

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