Neeraj Kumar

ac41tj@r.postjobfree.com

732-***-****

SUMMARY OF QUALIFICATIONS

Over Eleven years of experience in Project Management, System Design, Business Analysis, Development, Implementation and Support. Detail-driven with excellent communication skills and proven success in interfacing with all areas of the organization.

Expertise in many project management life cycles including Agile/Scrum project management. Experience in executing large, complex multimillion dollar projects. Expertise in coordinating between global onsite, offshore model process and support in a 24x7 environment.

Experience in project management process utilizing PMBOK in implementing process improvements and best practices. Expertise in managing, scheduling, evaluating, project health, dashboard reporting of multiple projects.

Extensive experience of various ATT tools like PRISM, QC, Change request, share point, process center etc.

Expertise to work waterfall project migration to Agile Scrum Process.

Expertise in portal projects utilizing the software products like JIRA, Rally Dev, Scrum point, Prism, Project 360, Clear case, Charm-nt, Quality Center, SharePoint, MS-Office, Change Manager, Clear Case etc.

Involved in preparation of Requirement Traceability Matrix (RTM), Defect Report (QC dashboard report & multiple excel reports) and Weekly Status Reports, Checklists, Job Aids, Test Readiness Review Documents, Test Summary Reports.

Expertise in test management using HP Quality Center.

Excellent skills in overall Defect Management/Problem Solving, which includes reporting and tracking bugs using HP Quality Center and internal client-based tool.

Expertise in leading various technology disciplines (project management, development, QA, production support)

Good Exposure in SQL Server 2005, Oracle Fire Eyes, Firebug, HTTP Fox, Xenu, User Agents, NVDA, WAT (Web Accessibility Tools).

Highly flexible and a proven performer in managing multiple task demands and delivering results on time. Ability to work independently, and within a team with responsibly within team, with focus on dedication and commitment.

Functional Skills:

Communication- mobile apps, automation for custom quoting of US Domestic Ethernet Access for Plain Old Ethernet Access. Entertainment group like DTV, Working experience tele communication companies like AT&T and Videotron, CSG.

Project Management Skills: PMBOK, Agile/Scrum, SAFe, SDLC, ITIL . Clear Quest, MS Project, SharePoint, Ms Excel/ Word/Visio, Quality Center, Clarity PPM, MS project Scheduling.

Certified Scrum Master from Alliance.

TECHNICAL SKILLS

Testing

Requirement Analysis, Test Estimation, Test Planning, Test Execution, Defect Management, Accessibility Testing.

Operating systems

Windows 10/8/7 IOS and Android

Databases

SQL Server 2005, Oracle

Languages

Java Script, VB Script, COBOL, JCL. C

GUI

Web browsers: Firefox, Internet Explorer, Chrome, Safari

Case Tools

HP QC, Rally, TDP, Gemini, Bugzilla

Web related

FireEyes, Firebug, HttpFox, Xenu, User Agents, NVDA, WAT (Web Accessibility Tools).

Tools & utilities

Eclipse, HP-ALM 11, App Scan, QTP, Acunetix

Testing

Requirement Analysis, Test Estimation, Test Planning, Test Execution, Defect Management, Accessibility Testing.

Domain knowledge

Mobility, Retail, Publishing

PROFESSIONAL EXPERIENCE

AT&T, Richardson, Tx

January 2017 – Till Date

Scrum Master

Project Description:

Order Capture Engine (OCE) is a Commercial and Service Order Management System developed at AT&T. In line with AT&T Digital 2020 vision, OCE is an automation platform to capture process and track online orders of various service types like U-Verse, DTV and Wireless products.

OCE is as a Common Cart for orders of CSR, Retail, SME and Consumer, users of AT&T services and used by AT&T Agents & Back office managers. System has daily volume of 25,000 Orders. The web portal is very critical part of the whole enterprise application. It facilities functionalities such as Authentication, Search, Submit Order, Escalations, Reports, Work catalog etc.

Responsibilities:

Planned and currently managing multimillion-dollar project, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives.

Managing critical pre-production and post-production’s milestone for waterfall, Agile-Waterfall mix and pure Agile projects. Working closely with the product owner to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports.

Facilitating Scrum of Scrum for offshore Scrum teams in US states and India. Managing the overall performance and delivery of cross-functional teams. Facilitating to gathered requirements with client to create requirement specs, user stories and tasks.

Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders. Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.

Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project. Collaborated with cross functional teams and other internal and external stakeholders to remove impediments.

Planed budget, finances, true-up’s for scheduled project timelines and milestones using project management tools. Ensured risk, issues and project changes are addressed and mitigated.

Led the business analysis effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for InterLata Services. Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, Scrum point etc.

Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.

Co-ordinated production moves for (Live Date, File frequency, Production Contact Update etc.) And support the payer for 4 weeks post production and turn over the payer communication to batch support.

Facilitate and manage change requests and its budgets and approvals using change request tools. Keeping the team motivated together all the time to ensure successful sprints.

AT&T- Richardson, Tx

February 2014 – December 2016

Scrum Master

Project Description:

OPSS (Online Post sales & Support) is an AT&T Multiple application for AT&T customers to manage post sale & services. Major applications are Order Hub, 3GMicroCell, ToBR, EOS, mRAS.

Responsibilities:

Planned and managed multimillion-dollar project, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives.

Working closely with the product owner to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports. Facilitating Scrum of Scrum for offshore Scrum teams in US states and India. Managing the overall performance and delivery of cross-functional teams.

Coordinating custom data validation stored procedures for metadata summarization for the data warehouse tables, for aggregating telephone subscribers switching data, for identifying winning and losing carriers, and for identifying value subscribers. Gathered requirements at the client site to create requirement specs, user stories and rules.

Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders. Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.

Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, Scrum point etc. Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.

Collaborated with cross functional teams and other internal and external stakeholders to remove impediments. Planed budget, finances, scheduled project timelines and milestones using project management tools. Ensured risk, issues and project changes are addressed and mitigated.

Defined project scope, identified the business flows and determined whether any current or proposed systems are impacted by the new development efforts. Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.

Co-ordinated production moves for (Live Date, File frequency, Production Contact Update etc.) And support the payer for 4 weeks post production and turn over the payer communication to batch support.

AT&T – Noida, India

March 2012 – February 2014

Test Lead/Manager Testing

Project Description:

FTOPS project involved in Integration System Testing and Test Data requirement fulfilment for various applications implemented to support client portal and client mobile portal & this includes post sale and support services and mobile version of client portal which is web accessibility compliance.

Responsibilities:

Managed the daily scrum meetings, sprint planning, sprint review, and sprint retrospective in onsite and offshore teams sitting in India, and Mexico.

Responsible for requirement understating for agile process, grooming calls to develop user stories and handover information to offshore team.

Defect Management – Responsible for existing defect closure and defect prevention for future.

Involved in project management reviews, daily – weekly- monthly execution/defect reports.

As a representative of testing team – presentation/demo to client for agile user stories.

Involved in User Stories testing and Regression Testing.

Worked on automation of regression scripts using Selenium – web driver.

CSG- Noida, India

August 2010 – December 2011

Sr. Tester

Project Description:

CSG’s Product Catalog answers service providers’ needs for a dynamic tool to manage a portfolio of complex information, communication and entertainment services. This easy to use, advanced product catalog tool controls the data, rules, and processes for implementing products, services and bundles across the entire product lifecycle from initial pricing and packaging to provisioning, billing and physical inventory. Product Catalog serves as the foundational application for maintaining the information vital to offering and delivering products and services to your customers.

The primary capabilities of CSG’s Product Catalog are:

One centralized source for product configuration, bringing together all the various systems and databases into one master data source to reduce time configuring products, implementing price changes, Etc., Wizard based, GUI configuration with clear definition of offers, billing Packages, provisioning packages and statement descriptions.

Roles & Responsibilities:

Interacting with CSG on-site QA Test Team.

Write Test Plans/ Test Scenarios and Test Cases after clearly understanding the requirements.

Execution and Preparation of BPT (Business Process Testing) Component.

Prepare Traceability Matrix & Query Log Report.

Follows effective methods for Query Resolution / Issue Escalation / Resolution.

Execution of Regression Test Suite through Batch.

Bug reporting in ITSM.

AT&T – Noida,India November 2008 – July 2010

Tester

Project Description:

The scope of testing for SE-ENCORE starts from a service request being submitted by a CLEC in form of an Local Service Request (LSR) up to the creation of service orders(SO) for provisioning of the desired service. SE- ENCORE comprises the applications that enable CLECs to order local telephone service. The various applications, included in scope of testing of SE-ENCORE are LENS, LOTT, LNPGW, LASR, LNP Desktop, LESOG, LAUTO, ESI, DDC, PRE and SGG. Besides these, SE-ENCORE interacts with many legacy systems which are mainframe base like SOCS, BOCRIS, RSAG, COFFI etc.

Roles & Responsibilities:

Preparation and review of Test Cases.

Develop QTP Script for “Individual Creation” & “Assign Membership” using “hybrid framework”.

Preparing Traceability Matrix.

Writing and Executing Test Cases.

Developing QTP Script.

Analyzing the Test Results.

Bug Reporting in Quality Center.

Obtained customer acceptance on the test cases, test specification, test report, defect report.

AT&T - Noida, India January 2007 – November 2008

Tester

Project Description:

WebTAXI (Web based Terminal Access Exchange Information System) is an application used to track claims from customers for CABS and non-CABS accounts in all of SBC’s 13 states. It is used by Industry Markets Access Service Center (ASC), Collocation Service Center (CSC) and Local Service Center (LSC) as well as the End User Access Center (EUAC) in Business Communications Service (BCS). WEBTAXI application use live reports and batch reports for Claims. The batch reports can be accessed by launching CRU from Web TAXI.

Roles & Responsibilities:

Preparation and review of Test Cases.

Understanding the client requirements.

Preparing Test Plan and Traceability Matrix.

Writing and Executing Test Cases.

Developing QTP Script for “New Request”, “Modify Request” Module.

Analyzing the Test Results.

EDUCATION

Educational Qualifications & Professional Training Certifications:

Master of Science in Engineering from the State of Polytechnic University, Kharkov, Ukraine (C.I.S) in 1997.

Bachelor of Science in Engineering from the State of Polytechnic University, Kharkov, Ukraine (C.I.S) in 1996.

Trainings Attended:

Personality Development / Team Building and Leadership / Success Negotiation / Goal Setting.

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