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PATRICIA J JOHNSON

Phoenix, Arizona 480-***-**** ac41tc@r.postjobfree.com

SUMMARY

Skilled Training and Development Professional, adept at managing large-scale training and development projects whist managing the corporate training programs and providing Learning and Development support to the organization. Fourteen years of experience in Learning and Development, including instructional design, facilitation, creative, and department management. Experience working with all levels of personal both inside and outside of the organization for training in functional, leadership, sales, and operational. EXPERIENCE

Senior Training & Development Specialist 2015 - Present Bar-S Foods

• Consult with department heads to identify training needs and performance gaps

• Utilize performance metrics tools to assess effectiveness of training programs

• Source outside resources, when necessary, for specialized training

• Developed and implemented a Leadership Program for all current and emerging supervisors and managers through-out the organization

• Oversee development of training programs scopes and course materials

• Implemented the parent company’s Learning Management System, Success Factors

• Designed and developed communication tools for the organizations compensation change Contractor March 2015 – July 2015 New Horizons

• Designed and developed eLearning training for the State Procurement Office. The Computer Based Training software took the state employees through the process for using the updated ProcureAZ software system.

• Provide instructor led training for the State of Arizona BREAZ project. Trained state employees to use new financial software (Advantage/AFIS), inventory software(Maximo), and real estate management software(TRIRIGA). Corporate Trainer / Strategic Proposal Analyst January 2014 – February 2015 FlexPrint, Inc.

• Outlined training requirements for department heads

• Assessed training needs and developed recommendations for new programs

• Created an Account Executive Onboarding program

• Facilitated the delivery of the FISH Philosophy program

• Developed proposals to answer any Request for Proposals for current and future customers Learning & Development Professional May 2012 – January 2014 Clear Channel Outdoor

• Provided training strategy, created, and managed learning and development for CCOA

• Managed contractors and vendor relations for the training department

• Assessed and identified performance gaps in the sales training program

• Overhauled the sales training program

• Ensured that lesson objectives were accurately tested and all courseware exceeded learning objectives

• Created evaluations, quizzes, surveys, and reinforcement materials to measure comprehension

• Created and implemented an Account Executive Onboarding

• Created and implemented Revenue Management Onboarding

• Collaborate with the Sales team to design SalesForce.com training for new Account Executives & Managed Training Contractors

2 P a g e

Patricia J. Johnson Phoenix, Arizona Cell: 480-***-**** email: ac41tc@r.postjobfree.com Divisional Trainer March 2009 – January 2012 AkzoNobel – Glidden Professional Paints

• Guided team on instructional design best practices and design standards

• Collaborated with project leaders and subject matter experts to analyze learning objectives and develop course work that was aligned with the company’s strategies

• Designed and developed eLearning, instructor-led, and virtual instructor-led training materials across all functions of Glidden Professional Paints.

• Facilitated Webinars and instructor-led training courses ranging from sales to finance

• Partnered with Human Resources to development job descriptions and job competencies for all job functions

• Managed the divisional team training through the development of onboarding training for all job functions

• Served as the Administrator for the US Learning Management System Contractor December 2007 – February 2009 Freescale Semiconductor

• Created SAP end user eLearning for Logistics Execution, Supplier Relationship Management, and Accounting

• Developed facilitator guides, quick reference guides, and test questions for trainers and for the end users

• Facilitated classroom train the trainer courses for global rollout Manager of Training & Development April 2004 – September 2007 Cold Stone Creamery

• Facilitated instructor led training for franchisees and managers

• Designed and developed eLearning and instructor led training courses for varying course such as Store Safety Procedures, Managing Generation Why, etc.

• Assisted complete redesign from Ice Cream University to Cold Stone University. Expanding it from simply how to run a store to a robust business management school.

• Managed the operation of the corporate store and its employees. Managing orders to correspond with needs of training. Managing our Fundraiser Fridays. Ensuring cleanliness and prep work to meet the needs of business. SKILLS AND ABILITIES

• Articulate Storyline

• Techsmith Snag-it

• Adobe Captivate

• Knowbase

• Prezi

• Microsoft Office Suite

• Adobe Illustrator

• InDesign Software

• InfoPath Software

• UPerform

EDUCATION

Bachelor of Science August 1993 – May 1997

Northern Arizona University

Flagstaff, Arizona

CERTIFICATIONS

Certified Train the Trainer – Bob Pike 2004

Certified InsideOut Coach - 2016

Certified Root Compass Leadership Program - 2016

Certified Learning Management - 2015

DISC Certified Trainer - 2016

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