Customer Service Front Desk

Jaime Nicole Marshall

**** *** **** *** ***. **H Greensboro, NC 27409

*************@*****.*** Phone: 540-***-****

OBJECTIVE

• I am looking to find a job and mentor that will help me develop skills in marketing and hospitality management. QUALIFICATIONS

• 6 years of customer service

• 3 years of marketing experience

• 2 years of condo/hotel reservation experience

• Basic knowledge of Word, Powerpoint, Excel, etc. VOULENTEER EXPERIENCE

• Griffith Elementary School: January 2018-March 2018 WORK HISTORY

Old Navy (Harrisonburg, VA and Greensboro, NC) - September 2015-Present Store Associate

• Answered questions regarding the store and its merchandise.

• Organized racks and shelves to maintain the visual appeal of the store.

• Helped customers with questions, problems and complaints in person and via telephone.

• Training new employees.

• Responsible for managing the front end of the store. Multiple Marketing Companies (Multiple Locations in Virginia and North Carolina) -October 2015-Present Brand Ambassador

• Work with the sales and marketing departments to understand the company’s goals and missions.

• Assist in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner.

• Act as the face of the company at various cooperate sporting and other events. Wood Grill Buffett (Harrisonburg, VA) - January-August 2016 Hostess/Cashier

• Greet guests and seat them at tables or in waiting areas.

• Assign patrons to table suitable for their needs and according to rotation so that servers receive an appropriate number of seating.

• Maintain contact with all staff and customers to ensure that dining details are handled properly and customers’ concerns are addressed.

Great Eastern Resort (McGaheysville, VA) - June 2013-August 2015 Front Desk Associate

• Greet, register, and assign rooms to guests of the condos and hotels.

• Answer inquiries pertaining to hotel services and guest registration.

• Transmit and receive messages using telephones or telephone switchboard. EDUCATION

East Rockingham High School, Elkton, VA: June 2014 Advanced High School Diploma

Blue Ridge Community College, Weyers Cave, VA: August 2014-May 2016 Hospitality Management

International TEFL Academy: May 2017-March 2018

Chicago, IL (online)

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