Personal Summary

Azerbaijani citizen seeking work in a multi-cultural setting, drawing on my key skills of creating, planning and implementing programmes, managing softwares and counselling skills. My current objective is to apply my technical knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology. Work Experience

BP Exploration Caspian Sea / R.I.S.K Company BAKU, AZERBAIJAN DESKTOP SUPPORT ENGINEER 2011 –2014

Provided positive customer service to clients

Frequently and cheerfully worked overtime hours

Creating and supporting computer and user accounts Installing/deploying/troubleshooting various software items and web applications (such as Maximo, Documentum,E-Expenses, eMOC and so on.)

Maintain equipment tracking databases and documentation Installing/repairing/maintaining of various hardware items Follow procedures for urgent requests, including report it to line manager Installing/troubleshooting network components

Installing/troubleshooting/supporting digital/analogue (SIEMENS) phone sets Supporting Active Directory/MS Exchange users and/or clients Supporting Wireless/dial-up/LAN/VPN connection users Supporting polycom/video conferences (INSORS or IOCOM, and POLYCOM) Supporting Windows XP users (desktops and laptops) Supporting/maintenance of HP printers/scanners/plotters/MFD (multifunctional devices) Supporting BP users remotely (in platforms such as Central Azeri, East Azeri, West Chirag and etc) Basic network troubleshooting

Answering helpdesk calls and logging helpdesk requests in LBE and in Remedy systems Assist with back office activities and ensure safe working R.I.S.K Company Projects: BAKU, AZERBAIJAN

Republic of Azerbaijan Ministry of Foreign Affairs 2014-2015 Configuring, Maintaining and Troubleshooting Cisco Call Manager 9.0. Configuring, Maintaining and Troubleshooting Cisco UCCX system. Cisco Unity Connection

Configuring, Maintaining Cisco Switches(3750,2960). Configuration Asterisk Telephony Systems

Saipem Project (One of the global leaders in the Engineering & Construction and Drilling) Configuring, Maintaining and Troubleshooting Cisco Call Manager 10.0. Create cluster, route pattern, route group, install NTP, Troubleshooting IP Phone Cisco Unified Contact Center Enterprise

Configure network and Ip Phones for 500 users on the ship Shadiman Narimansoy Mob: +994*********

IT Engineer Email: ac41s4@r.postjobfree.com

Citizenship: Azerbaijan

Education&Certificates&Honours

Azerbaijan State Academy of Physical Culture and Sports, Sports gymnastics, acrobatics, 2004-2008 Avaya Lan Training

Windows 7 Configuration, Certificate,

Management: ITIL training

Microsoft Windows Technical Specialist, Certificate, CCNA R&S, CCNA VOICE

Technical skills:

Routing Protocols : RIP, IGRP, EIGRP, OSPF, HSRP, VRRP & GLBP . Infrastructure services : DHCP, DNS, SMTP, FTP, TFTP, Active Directory LAN technologies : Ethernet, Fast Ethernet, Gigabit Ethernet Port : channel, VLANS, VTP, STP, RSTP, 802.1Q

Hardware: Catalyst 2960 / 3550 / 3750 / series switches. Excellent experience in Network Planning, Implementing, Configuring, Troubleshooting and Testing of networking system. Deployment HP Servers.

Support and administration of a VoIP-based PBX system. Worker of the year IT Front Office Team at BP (2013-2014). 500+ Customers support with overall customer satisfaction > 96%. Managed 5 IT support engineers.

Coordinated move of 1000+ customers between offices. Performed as a Project Manager for IT&S Front Office. Provided Business Information Consultancy for internal customers. Exceeding expectation recognition at BP (2013-2014). Other Qualifications&Skills

Language:

Azerbaijan: Native

Russian: Excellent

English:Fluent

Turkish: Fluent

Sport & Leisure Qualifications, including Break Dance, Acrobatics, Gymnastics Garabag Hotel Spa & Resort Naftalan Naftalan, Azerbaijan From 2015 till now

Setup and configure Fidelio, Micros, Saflok and TNG software. Maintaining and troubleshooting Hotel IT system.

Install and configure satellite television (TRIAX). Install,configure and implement whole Hotel staff Material Controls software. Install and configuring Wi-Fi Controller.

Add and configure HP Wi-Fi Access Points.

Troublshoot Hotel key system, finding and fixing Saflok Dead Bolt issues. Install and configure Hotel Music system.

Training Front-Office and Spa staff related Fidelio and TNG software. Configuring Hotel router and switch.

Configuring and installing IP Telephony, digital and analog phones. Also configuring and adding new features Hotel telephony system (PBX). Huge experience regarding Alcatel-Lucent PBX system. Big experience regariding Cisco CUCM Call Manager. Implementation Call Center system for Engineering team. Installing and configure Hotel IP Camera server . Adding Axis Cameras. Only implementation Best practices solution for Hotel IT supplement.