Customer Service. Logistics, Operations, Microsoft Suite, SAP, RNT

Timothy M. Hamilton

**** ******* ****, ***********, ** 21157 443-***-**** ********.*****@*****.*** Objective

Driven professional seeking employment that leverages and further develops my communication, leadership and analytical skills to amplify the capabilities of a dynamic, results-oriented company. I offer a high degree of flexibility, technical skills, and ability to work with management, team members, and cross-functional teams to successfully achieve business objectives, with the ability to hit the ground running. Education

BACHELOR OF SCIENCE MAY 2012 HIGH POINT UNIVERSITY

Major: Business Administration

Minor: Sport Management

Presidential Scholarship Recipient: August 2008-May 2012

GPA: 3.3

Professional Experience

LOGISTICS COORDINATOR UNDER ARMOUR APRIL 2016-AUGUST 2017

Managed 3PL (Third Party Logistics) provider relationship with Toll Global Forwarding located in Miami, FL. Ensuring flow of domestic product (from port, via the warehouse, to our Distribution Houses (DH)) is exceeding the pace of business to meet sales projections and timelines.

Managed relationship with National Logistics Services (NLS) located in Toronto, Canada. Ensuring flow of domestic product (from port, via the warehouse, to our Distribution Houses (DH)) is exceeding the pace of business to meet sales projections and timelines.

Provided logistical inbound guidance and direction to the team in the Nashville DH.

Assisted supply planners with special projects.

Provided reporting to 3PL partners for ocean containers arriving at port.

Created trailer projections for truckload carriers for volume between our 3PL Hubs and DHs.

Coordinated transportation for our domestic vendor’s shipments to our DHs.

Updated pending shipments to accurately predict when air shipments will deliver to the hubs.

Ran queries and intransit reports for all NA inventory.

Provided visibility to intransit product to domestic warehouses.

Oversaw projects to reship/label product to international vendors.

Updated delivery dates for late POs, responsible for providing accurate expectations to customer service/sales teams.

RETURNS REPRESENTATIVE UNDER ARMOUR MARCH 2013-MARCH 2016

Drove customer experience in the contact center through contributions to the returns process by refunding 95% of returns refunded within 5 business days.

Collaborated with teammates and captains to efficiently handle complicated customer returns.

Served as an advocate for customers by working directly with our shipping partners (FedEx, USPS) to quickly resolve customer queries and concerns.

Showcased a team attitude by stepping up when management requests assistance on the phone banks so as to drive up the E-commerce team service levels.

Willingly assists other CSRs with their workload.

Provided thorough follow up with customers when chasing down complex returns/exchanges.

Processed Canadian returns and exchanges.

Processed international returns while developing business relationships with our international partner, BorderFree.

Researched and found solutions for accounting inquiries from customers. CUSTOMER SERVICE REPRESENTATIVE UNDER ARMOUR OCTOBER 2012-MARCH 2013

Worked directly with our customers establishing rapport while resolving their questions and concerns.

Processed new orders for Under Armour product thus facilitating sales within the organization.

Learned and leveraged Right Now Technologies to research customer case history in order to efficiently resolve customer concerns to their satisfaction.

Used SAP technologies to create new customer accounts within the Under Armour database while tracking inventory and researching customer financial information.

Completed and excelled in Under Armour’s extensive customer service training program.

Collaborated with Under Armour Teammates to propel Under Armour service metrics to record highs. INSIDE SALES ASSOCIATE THE PHILLIPS COLLECTION MARCH 2012-MAY 2012

Researched and developed new business development strategies in coordination with the sales and marketing teams.

Cultivated new customers with active post-sales program which resulted in increased revenue.

Created an electronic inventory system based on Microsoft Excel.

Worked seamlessly with the sales team assisting the customer base. OPERATIONS INTERN RIPKEN BASEBALL ACADEMY MAY 2011-AUGUST 2011

Implemented the rigorous Ripken Baseball camp schedule to over 2000 kids throughout the course of the tournament season.

Coordinated the management of numerous tournaments spread across nine baseball fields at the Ripken Academy complex throughout the summer.

Managed several Ripken tournaments at a remote venue single-handedly. This involved assisting visiting teams, parents, and umpires with logistics associated with executing a smooth tournament experience.

Provided guidance and oversight while traveling with large groups of kids on field trips to both the Baltimore Ravens and Baltimore Orioles Stadiums for stadium, clubhouse and dugout tours.

Served as an instructional coach for Ripken Baseball Camps, and taught over 2000 kids the ‘Ripken Way’ of playing baseball.

Handled parental concerns efficiently and effectively while maintaining the quality and brand image of the Ripken Baseball organization.

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BELL SERVICES DISPATCHER THE WALT DISNEY COMPANY AUGUST 2010-DECEMBER 2010

Utilized communication and conflict resolution skills in order to resolve guest issues efficiently and quickly.

Assisted guests with their travel needs and accommodations ensuring a pleasurable stay.

Excelled in the Disney Way, the Disney Institute’s training program for customer service. Activities

Chapelgate Christian Academy Varsity Baseball Assistant Coach, Spring 2013.

High Point University Div.1 Baseball Team Manager, Fall 2008–May 2012.

Sports Management Tutor, Fall 2011–Spring 2012.

High Point University Student Government Association Representative, Spring 2010.

HPU Campus Activities Team, Fall 2009–Spring 2010.

Habitat for Humanity, Fall 2009.

HPU Rotaract Club, Spring 2009.

Sports Majors Club, Fall 2008–Spring 2009.

References

Available upon request.

Contact this candidate