Customer Service Management

STEVE LEONE

*** ******* **** **********, ** ***** 770-***-****

*****.********@*****.***

Seeking a position where I can utilize my 14+ years of management, leadership skills, hands on experience and a success driven mindset to improve operational efficiency and surpass goals. A focused and assertive leader with a proven record. SKILLS

Process Improvement

Cost Reduction

Procedure Development

Personnel Management

Team Building and Leadership

Financial Oversight

Contract Negotiations

Customer Service & Sales

Quality Control

Regulatory Compliance

EXPERIENCE

2013 – PRESENT

PLANT SUPERINTENDENT, METALPLATE GALVANIZING

Managed operations of the entire facility including scheduling, personnel, maintenance, material costs and profitability.

Responsible for staff of 100+ employees

Reduced operating costs through management of labor, increased efficiency and improved material utilization.

Set facility records for lowest material usage

Managed inventory and supplies needed to operate plant Ensured compliance with ASTM specifications

Communicated with customers to schedule and manage flow of material Implemented highly effective safety programs and incentives Presented technical knowledge and product seminars to customers 2006 – 2013

PRODUCTION SUPERVISOR, METALPLATE GALVANIZING

Hands on management of plant operations. Duties including overseeing staff, making sure facility was on schedule, efficient, and producing a quality product. Responsible for installation, management and upkeep of million-dollar acid recycling operation

2

Responsible for installation, management and upkeep of electrocoagulation water treatment system

Communicated with customers on project updates and daily status Ensured plant was in compliance with operating procedures at all times Facilitated numerous time studies to maximize throughput and minimize downtime Held and maintained monthly safety meetings

2002 – 2006

METAL FABRICATOR, AAA WELDING AND FABRICATION

Duties included welding, fabrication and machine work. Produced, marketed and oversaw a line of custom jeep bumpers that were sold through numerous catalogs and online retailers

EDUCATION

2002 – 2006

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

OPERATIONS MANAGEMENT

AUBURN UNIVERSITY

AUBURN, AL

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