Customer Service Assistant

SHERRY LYN J. CAGANON

Bgy. ** San Jose Tacloban City

Leyte 6500, Philippines

Mobile: +639-*********

E-mail Address: *****************@*****.***

CAREER OBJECTIVE

To pursue a career in a well-defined and competitive company that will enable me to provide my enthusiastic service by utilizing my knowledge, skills and experience in food and beverage and hospitality industry and play a vital role in the achievement of an organization’s bottom line.

KEY QUALIFICATIONS

Highly efficient and experienced food service worker

Adept at carrying out chores of preparing dishes according to prescribed standard of service

Customer-focused and self-motivated

Capable of coping with a high work load and performing under high stress without compromising quality of service

Diligent and trustworthy

Can be relied upon to fill shifts on an on-call basis

Ensures that customers are provided with a pleasant dining experience and that customer satisfaction is achieved.

WORK EXPERIENCE AND ACCOMPLISHMENTS

Carnival Cruise Line

3655 N.W 87th Avenue, Miami, Florida USA

Position Held: Assistant Waitress

November 2017 – Present

Delivers order to guests’ room

Prepares tables by setting up linens, silverware and glasses

Provides excellent customer service to guest

Ben’s Independent Grocer

Jalan Batai Damansara, Kuala Lumpur Malaysia

Position Held: Sales Assistant – Gourmet Department

February -2016- November 2017

Assists shoppers to find the goods and products they are looking for

In charge in stock control and management

Reports discrepancies and problems to the superior

JOHNNY ROCKETS

Avenue K Jalan Ampang, Kuala Lumpur, Malaysia

Position Held: Team Leader/Chief Cashier

November 19, 2015 – February 2016

Receives food orders from customers and recommend new dishes

Ensures cleanliness of dining area and food items before serving

Provides efficient, courteous, quality service and properly portioned foods according to the menu, with a high standard of customer service details

POPEYES LOUISIANA KITCHEN

Ramada Junction Salwa Road, Doha Qatar

Position Held: Crew Trainer (Food Counter Attendant)

October 17 2011 – February 7 2014

Demonstrates and promotes teamwork at all times

Trains, coaches and shares knowledge to help others to learn and become experts too

Supervises and handles operations in the restaurant

Provide efficient, courteous, quality service and properly portioned foods according to the menu, with a high standard of customer service details

Key Contributions/Accomplishments:

Earned several “Employee of the Month” awards

Trained more junior food counter attendants in the execution of their tasks and provide feedback on the result of their work

Provided the highest standards of service and quality to customers

Elevated guest satisfaction by investigating and resolving complaints

Awarded “Best in Counter Station 2013"

KENTUCKY FRIED CHICKEN MANAGEMENT

Jurong East Sports and Recreation Centre

21 Jurong East Street 31 # 02 – 01 Singapore 609517

Position Held: Management Trainee

December 23 2009 – June 22, 2010

•Manage guest relations and answer questions about menu and beverage items

•Ensure that all standards of food preparation, quality and sanitation are achieved

Key Contributions/Accomplishments:

•Provided great customer service to diners

•Awarded for an Outstanding Performance in International Practicum in Hotel and Restaurant Management

TECHNICAL SKILLS AND OTHER QUALIFICATIONS

Passionate about servicing diners in a warm, enthusiastic and efficient manner

•Possess excellent listening skills, resulting in highly accurate order placement

•Great communication and interpersonal skills

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