Customer Service Representative

LaTonya S. Chandler

804-***-**** **** Parham RD

********.****@*****.*** Stony Creek, VA 23882

JOB OBJECTIVE: A position in Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Outstanding customer service skills; diplomatic and patient with all types of individuals and

•

organizational levels.

Highly organized, with great attention to details and follow-through.

•

Flexible; able and willing to learn new things.

•

Professional in appearance and strong work ethic.

•

Computer skills include: MS Office Suite

•

RELEVANT ACCOMPLISHMENTS

As Customer Service Representative for Trinity Services, INC.:

Increased number of accounts at the local business center by 70%.

•

Created an efficient, easy to use customer account files for invoicing which encouraged

•

frequent use by customers.

Participated in spirited telemarketing campaigns to existing accounts regarding new services

•

and promotions.

Responded to customer inquiry calls, quickly assessing to customers' needs and problems in

•

order to deliver in ideal solution.

Performed on-line troubleshooting: Identified problems, filed service requests and followed up

•

on scheduling.

Balanced receipts with daily register tapes; reported weekly and monthly sales totals to

•

management using an Excel spreadsheet.

As Customer Service Representative for Walmart:

• Answered as many as 60 calls a day from angry customers regarding missed

shipments:employed a calm and professional manner to resolve concerns, and guaranteed them

delivery as soon as possible.

• Researched lost orders and traced shipments.

• Check stock availability to fill scheduled deliveries.

WORK HISTORY

Walmart, Emporia

2007-2011 Customer Service

Trinity Services, Sussex

2012-2014 Clerical

EDUCATION

Sussex Central High School, Sussex County Diploma

Contact this candidate