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Technical Support Network

Columbus, Ohio, United States
April 05, 2018

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Adam Mansour 614-***-****

**** ******** ******* ********, ** 43235

Skills •Excellent Organizational and writing Skills

•Bilingual Speaker (Arabic, English)

• Excellent analytical and communication skills.

• Detail Oriented

• Strong Network design and engineering skills

• Strong Problem solving, and diagnostic skills

• Good understanding of ITIL/Service Management processes

Certifications CCNA Cisco Certificate 2017

CCNP – currently pursuing

Education Bachelor’s in Computer Information System 2005-2009

Philadelphia University - Jordan

Columbus State Community College 2016 – 2017

CCNA Certificate Program;

Introduction to CISCO Networks: Hands on training to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

CCNA Routing and Switching: Hands on training to configure and troubleshoot routers and switches and resolve common issues with RIPv1, RIPv2, single-area and multi-area OSPF, virtual LANs, and inter-VLAN routing in both IPv4 and IPv6 networks. Scaling CISCO Networks: developing the knowledge and skills needed to implement DHCP and DNS operations in a network. Connecting CISCO Networks: learning how to configure and troubleshoot network devices and resolve common issues with data link protocols. Developing the knowledge and skills needed to implement IPSec and virtual private network (VPN) operations in a complex network.

Experience Networking Projects –Columbus, Ohio 2014-Present

Installing and Connecting for Small Business Owners:

Configuring the necessary software, configuring and troubleshooting network equipment and solving any data or connection issues. Working on LAN, WAN, VPN, F5, TCP/IP.

Nobles International Schools – Jordan 2012-2014

Lead Networking Specialist - Team of 12

- Installed the necessary networking devices and completed installing cabling, switches, and routers in any new building additions such as labs.

- Connected all equipment to the network such as computers, faxes, printers, and copying machines.

- Solved server problems and completed PC Network troubleshooting.

- Configuring and monitoring software.

- Palo Alto, Datacenter, VPN, and Wireless.

- Knowledge of TCP/UDP/ICMP, IP, DNS, DHCP, ACLs, VLANs, VRFs.

- Knowledge of PCI and SOX requirements.

(International Arabian Hardware) – Jordan 2011-2012

Subcontracting for Mobily Company

Technical Specialist

I worked in the projects division as a technical support specialist configuring iBGP, eBGP, OSPF, and EIGRP

Subcontracting for Prosecjo Company– Jordan 2010-2011

Technical Specialist

- Professional advisor in the implementation section.

- Programming for systems:

- Surveillance Systems.

- Access Control Systems.

- Intrusion Systems.

Reference Furnished upon request

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