Customer Service Home Health
Resume:
Raechelle Williams
N Sterling Ave, Oklahoma City, OK 73127
Email:
Ph.
*********.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service
HEALTSMART BENEFIT SOLUTIONS - Oklahoma City, OK
February 2017 to January
Enter claims information into database systems. Research client and provider inquiries related to repricing, provider participation, and contract interpretation. Used proper system and claim adjustments and corrections in a timely manner. Conversed with other departments to verify provider information, pre-certifications for Durable Medical Equipment, verified coverage for members. Locating providers based of patients medical coverage information. Order Puller
DistribuQuick - Oklahoma City, OK
October 2016 to February 2017
Complete order receipts, obtain merchandise from bins or shelves, read orders to ascertain catalog number, sizes, colors and quantities of merchandise. I placed merchandise on conveyors leading to the shipping area. Kept records of out-going orders.
Customer Service Associate
ONEGas - Oklahoma City, OK
September 2015 to August 2016
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints and sent to the proper department.
Cashier/Sales Floor
DD's Discounts - Oklahoma City, OK
September 2014 to February 2016
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. 2018
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Service Desk Associate I
NUAXIS INNOVATIONS - Vienna, VA
December 2014 to May 2015
Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Mobile Broad Band Tech Specialist
SPRINT CALL CENTER - Oklahoma City, OK
July 2012 to September 2014
Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, as well as actions taken.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Refer unresolved customer grievances to designated departments for further investigation.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
•Solicit sales of new or additional services or products.
•Meet expectations on goals set individually
Customer Service and Sales Rep
US CELLULAR/ACS A XEEROX COMPANY - Yukon, OK
August 2011 to July 2012
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
Certified Home Health Aide
CARING HOME HEALTH - Oklahoma City, OK
August 2010 to December 2011
•Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
•Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert, administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Plan, purchase, prepare, or serve meals to patients or other family members, per prescribed diets.
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness Education
FRANCIS TUTTLE TECHNOLOGY CENTER
May 2010 to June 2010
KINGFISHER HIGH SCHOOL - Kingfisher, OK
June 2010
Skills
Data Entry (7 years), Cashier (4 years), Retail (2 years), Microsoft office (10+ years), Order Processing
(2 years)
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