Quyen Phuong Mach

(Winnie)

Mobile: 043*-***-***

Email: ac41g6@r.postjobfree.com

PERSONAL SUMMARY

A strong team player, good with numbers, plenty of patience (there'll be customers asking silly questions usually) polite, pleasant, helpful and hardworking individual, who enjoys dealing with target and assist customers. I am willing to work hard to build a career in the culinary world. Right now, I am looking for a suitable position with a company that wants to recruit talented and enthusiastic individuals.

CERTIFICATION

2016 : Food handling safety - CBD college, Melbourne, Australia.

Barista certification - CBD college, Melbourne, Australia.

Hospitality Certificate 4 - CBD college, Melbourne, Australia.

QUALIFICATION

2017 - present Master of Information System Federation University.

2007 – 2010 Bachelor of Information Management FPT University.

CAREER HISTORY

Federation University Australia – Student mentoring (Volunteer) Nov 2017 – present

Provide student tips how to achieve high academic score.

Face to face tutor student to gain knowledge of Java programming/ discrete mathematics/ skills development need for job market.

Soap n Suds laundry Australia – Sales Assistant (Part time) Jul 2017 - Present

Working as part of a team of highly motivated salesperson and customer service. Responsible for the efficient running of the sales target, and directly in charge of the overall preparation, checking services quality.

Receive requirements and queries from direct customers.

Keep the store clean, tidy and organized.

Arrange online and offline ordering and delivery.

Handle payments.

Dealing with business partners to chase SLA and manage time of service.

Controlling the quality of services.

Opening and close store.

Handling customer satisfaction.

Better Home Australia – Salesperson (Part time) Aug 2016 – May 2017

Customer service.

Receive deliveries from suppliers.

Check and refill display products.

Arrange ordering and delivery.

Handle payments.

Dell Malaysia – IT service management (Full time) Feb 2010 – Jul 2016

• Escalation of issues to the Dell Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

• Analytical, articulate, result-oriented and provide excellent follow-up.

• Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment

REFERENCES

Tim Strike - Academic Manager at Melbourne Institute of Technology

Contact: +613-****-****

ACTIVITIES

Active member of UNICEF volunteer international.

A honour member of Golden Key International Society.

Contact this candidate