Customer Service Sales

V.SRUTHI

N-* Old Police line,

Marshing Pettai, Beemanagar,

Trichy, 620001

Email: *************@*****.***

(F) +917*********

Professional Snapshot

Master of Computer Applications and PG Diploma in Banking And Operations with One year of experience as a Banking Professional in Retail Banking Industry.

Career Objective

“To consistently improve my skills and abilities in banking industry and work towards contributing significantly for the growth of the organization and accomplish career growth.”

Professional Experience

Since April 2016

VALUE BANKER:

Branch administration and Lobby Management

Resolution of customer queries/complaints and customer service to ensure walk in customers issues

Generate business, cross sell and monitor cross sales of Value Bankers

Retention and enhancement of the value of existing accounts.

Responsible for Cash and Customer transactions at the Teller counters

Supervising all Non-Cash transactions like DD/MC, fund transfer.

Ensure that all tellers are adequately trained on the Products of the bank.

Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable.

Branch Operations and Audit Compliance.

Roles and Responsibilities

Customer Service Officer

(Operations)

Resolving customer queries right from Current, Savings, Cash Credit, Funds Transfer (RTGS, NEFT, CMS Process), DD, Balance Enquiries, Account Opening including SB, CA, Term Deposits, Loan against FD .

Profiling Customers and provide financial products to meet customer needs.

One point contact for all requirements of High Net Worth customers in the Branch

Acquisition & Servicing of High Net Worth customers

Ensuring the highest levels of service to the High Net Worth customers.

Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc.

CASA mobilization among Mapped Savings and Current A/c customers.

Vault Dual Key Custodian, Deliverables Management (Invloves Custody and delivery of welcome kits, debit cards, pin mailer, cheque Books etc).

Monitoring of Suspense Accounts, Office accounts, all cash teller in cash opening\ closure, parking and offloading of cash to ICMC.

Supervising operations for rendering and achieving quality services, providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.

Perfection in AML/KYC, Quality, RBI regulations, Cash, Clearing, and guiding the team members to ensure accuracy, Understanding and acting as per KYC norms, correctness with compliance.

Professional Qualification

Master of Computer Applications from BISHOP HEBER COLLEGE in 2013-2016 70%

Post Graduation Diploma in Banking and Operations from IFBI Trichy. 2016 (A)

B Sc Computer Science, Holy Cross College Trichy 2010-2012 75%

Intermediate 70%, 2010

SSLC 2008 70%

CERTIFICATION

PGDCA: Conducted by CSI HELD ON Dec-2012

PGDBO: Conducted by NIIT HELD ON May-2016

NISM: Mutual Fund Certified

Skill Set

Understanding of Retail Branch Banking Operations.

A flexible, organized, proactive and positive approach towards work.

Flexibility in the completion of any assigned functions.

Accountability through willingness to take ownership and responsibility to accomplish goals.

Adaptability to maintain standards and adjusting effectively to work with new work structures, processes or as per requirements.

Able to grasp/learn concepts and procedures quickly

Proven influencing skills & ability to work with colleagues at all levels.

Client management skills, innate ability to build strong, lasting & mutually beneficial relationship.

Successfully worked on:

Core Banking Software “Finacle” of Infosys.

MS Excel, MS Word, Libero Office.

Omnidocs, Omniscan and Omniflow softwares for exporting scanned documents.

Personal Details

Languages Known : English, Tamil

Date of Birth :11-09-1992

Address: N-1 Old Police Line, Marshing Pettai, Beemanagar,Trichy, 620001

Contact Number:770-***-****

Declaration

I hereby declare that the above written particulars are best to my knowledge and belief.

Place: Trichy

Date :

V.SRUTHI

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