Customer Service Representative

Tracey Moran

**** ***** ****

Hoover, AL *****

205-***-**** (C)

******.******@*****.***

Objective:

To add value by serving customers.

Work Experience:

Data Entry Clerk/Customer Service Representative

January 2011 April 2017

SouthWest Water Company, 728 Volare Drive, Birmingham, AL 35244, 205-***-****

Started as a Data Entry Clerk. 5,000 Payments Posted Per Month, with impeccable speed and accuracy, Filed, Daily Invoicing, Invoicing via Bulk Mail, Verified Posted Check Balanced Against Report, Scanned Checks, Balanced Check Deposit on website, Daily and Monthly Reporting, Monthly Inventory, Monthly Safety Audits, Check Returns, Miscellaneous Adjustment to Customers Accounts and Closed Office, Answered Phone and Assisted Customers with their questions. Last position Customer Service Representative. Started as a temporary employee hired on as a full-time employee.

Data Entry Clerk

June 2010 – January 2011

Aerotek Staffing Agency, 100 Concourse Parkway, Suite 200, Birmingham, AL 35244, 205-***-****

Posted Confidential Client Financial Information for investment and retirement accounts

Customer Service Representative and Cashier

September 2008 October 2013

Bruno’s, 3780 Riverchase Village, Birmingham, AL 35244, 205-***-****

Assisted Customers, Assisted Co-Workers, Answered Phone, Balanced Cashiers’ Drawers, Money Drops, Western Union and Money Orders and ran register

Office Ministry Assistant

June 2002 July 2009

Homewood Church of Christ, 265 West Oxmoor Road, Birmingham, AL 35209, 205-***-****

General Office Duties: Mail-Outs, Greeted Visitors, Answered Phone, Assisted Children’s and Teen Ministers as needed and Closed Office

Computer Skills

SAP and CRM, Microsoft Suite: Word, Excel, PowerPoint, Publisher and Office

Education

Secretarial Certification – Educational Opportunity Center through New York State, 100 New Street, Suite 4, Syracuse, NY 13202 Training included: Keyboarding, Microsoft Suite, Business Correspondence, Business Math and Included an Internship.

Cicero-North Syracuse High School – High School Diploma

6002 NY-31 Cicero, NY 13039

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