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Microsoft Office Customer Service

Columbus, Ohio, United States
April 04, 2018

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*** ****** ***

Columbus, Ohio *****



Over 10 years as a Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex and technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency. Extensive computer installation and maintenance experience. Strong familiarity with workstation setup and computer hardware and software application. Exceptional skills in installing and maintaining hardware and network cables. High troubleshooting and analytical abilities.


Solutions Reentry Program

Marion, Ohio

Network Administrator/ Instructor

May 2011 to December 2016

Responsible for daily operations of computer lab.

Created a guide to teaching, how to use Microsoft Office application within Open Office.

Taught Microsoft Office applications.

Taught Open Office application.

Created an intranet for Solutions Reentry Program from paper to web.


Columbus, Ohio

Helpdesk/Network Administrator

January 2005 to March 2009

Provided comprehensive remote, onsite support for corporate and remote offices.

Loaded and configure new workstations for replacement.

Answer helpdesk calls and trouble tickets.

Responsible for setting up user account and troubleshooting active directory.

Responsible for setup, troubleshooting VPN connection issues.

Honda of America

Marysville, Ohio

Helpdesk/Desktop Support

February 2003 to January 2005

Provided Tier 1, Tier 2 support for Honda of America with network and application support.

Provided daily data using Heat Call Database.

Provided comprehensive remote, onsite support for domestic and international customers.

Administrated user account within PeopleSoft.

Loaded and configured corrupted workstations for lease replacement.


Microsoft Certified Windows Professional

CompTia A+ Certified

IBM authorized in Mobile and Desktop systems

Toshiba Associate Technician

Certified Internet Web Professional


Digital Works

Columbus, Ohio

Customer Service Professional Certification

March 2018

Marion Technical College

Marion, Ohio

Basic Business Certification

GPA 3.5 Dean’s List

Business Administration Certification


Available Upon Request

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