Sales Customer Service

SALOME SAMBOLA

**** ********* ***** *****, ** ***40 513-***-**** ******.*******@*****.***

Knowledgeable, proactive, organized self-starter with over 20 years of professional experience in accounting, real estate, and business development

Possess excellent interpersonal, analytical, organizational and computer skills.

Excel within highly competitive environments where leadership skills are the keys to success

Education

Thomas More College Crestview Hills, KY, anticipated May 2019

Bachelor of Business Administration/Healthcare Management

Hondros College of Business Cincinnati, OH, April 2002

License in Ohio Real Estate

Computer-Ed Business Institute Brockton, MA, June 1992

Certificate in Computerized Accounting and Bookkeeping

University of Liberia Monrovia, Liberia

Bachelors of Business Administration, Accounting

Technical Skills

Microsoft Office Suite

MDS/VMWare/POS Portal/53 Direct

SalesForce/Service Cloud

QuickBooks Financial and POS System

MAS500 Accounting system

Multiple Listing Services/Linx/CBNet

Experience

Vantiv Inc. Cincinnati, OH June 2011-April 2017

Merchant Advocate/Existing Sales Specialist

Created and maintained relationships with existing merchant clients to ensure continued credit card processing business

Managed up to $3 million in annual merchant credit card volume

Worked closely with sales executives and channel sales teams to renegotiate rates and fees for existing merchants

Analyzed merchant contracts to provide accurate, timely rate reviews and guidance to merchant clients

Generated $2M & $2.2M in annual revenue in 2013 and 2014 respectively, earning the President’s Club Award as a top performer, two years in a row

Fifth Third Processing Solutions Cincinnati, OH September 2007-June 2011

Merchant Retention Specialist

Provided customers with courteous and accurate processing solutions

Performed rate reviews, account analyses, renegotiations contract and rate for credit card processing accounts

Assisted channel sales teams by providing background research on merchant rates and fees

Fifth Third Bank Cincinnati, OH April 2007-September 2007

Temporary Technical Call Center Representative

Served as the first point of contact answering customer inquiries related to the TSYS compliance project

Assisted customers in resolving technical issues

Processed authorization calls for credit card processing

Sal’s Beauty Care and Accessories West Chester, OH March 2004-September 2007

General Manager

Opened and operated a beauty supply store

Maintained daily and monthly journals, financial reports, and tax documentation utilizing QuickBooks POS system

Established relationships with wholesale vendors nationwide and internationally

Provided efficient and knowledgeable customer service on hair and beauty products to diverse clientele

CNG Financial Corporation – Mason, OH October 2005-June 2006

Temporary Staff Accountant

Prepared, processed, and balanced installment loan payments using Excel

Maintained physical and electronic files of loan repayment information in ILS database

Fulfilled reconciliation, researched variance and recorded journal entries into general ledger using the MAS500 Accounting system

Assisted Internal Auditor with establishing audit procedures, including reviewing transactions, documents, records, reports, and policies for accuracy

Coldwell Banker West Shell –West Chester, OH April 2002-October 2005

Licensed Realtor

Managed wide range of clientele by searching for properties for personal residence and investments

Participated in open houses in local market to sell properties

Scheduled and managed appointments to show properties to prospective buyers

Accompanied and advised buyers during home tours and inspections

Maintained relationships with lenders, home inspectors, pest control operators, escrow companies, etc. to ensure that all terms and conditions of purchase agreement were met before closing

CNG Financial Corporation –Mason, OH June 1999-September 2001

Staff Accountant

Compared and transferred monthly activities sheets from CMAX and MAS200 systems to general ledger

Prepared journal entries to clear accounts of variances and maintained data for future reference

Assisted with generating reports, taxes, and other financial statements

Analyzed credit worthiness of prospective customers

Counseled corporate clients and high net-worth individuals with regard to their borrowing needs

CNG Financial Corporation –Mason, OH September 1997-June 1999

Bank Reconciliation Specialist

Communicated with field management team to resolve issues around posted bank fees

Researched variances to ensure accounts were posted accurately in general ledger

Compared bank statements to general ledger to ensure the accuracy of bank balances

Awards

2013-2014-Vantiv President’s Club Recipient

2016-2017-Thomas More College Dean’s List

Activities

2001-2004: Sunday School Teacher-St Anne Episcopal Church

2011-2012: Treasurer-St. Simon Episcopal Church

2013-2016: Co-Chairman, Hospitality & Diversity Ministry-St. Simon Episcopal Church

2014-Present:Volunteer, National Urban League of Southern Ohio

Contact this candidate