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SAP SuccessFactors, Project Manager

Brisbane, Queensland, Australia
April 04, 2018

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Hello there and thank you for taking the time to review my application!


My name is Mala Fuller, and my husband and I were extremely fortunate to be selected and approved for the USA Diversity Visa Program, otherwise known as the Green Card Lottery! My dream has been to move to the USA since I was a child and this lottery has now afforded us the opportunity to follow these dreams.


I have been using the SAP SuccessFactors (SF) Recruitment (RCM) and Recruitment Marketing (RMK) modules for 5+ years and during that time I have been an end user and RCM & RMK Consultant. I have experience with XML coding for RCM, implementation of new functionalities and have also redesigned the in-house system with consideration to system limitations which resulted in a solution that SAP have identified as leading practice and now use our environments as examples to other clients. Having 7 years’ experience as a recruiter with various applicant tracking systems (ATS) gives me a unique ability to understand the business & functional need of the system but also the technical competency to translate what is achievable into appropriate business speak.


I would ask that you’re not deterred by my current geographical location. My tenure at Goodstart has provided me with the opportunity to build strong, professional relationships with both internal and external stake holders across national projects. I have strong skills within relationship building, technology, system administration, project management and recruitment. I am an incredibly hard worker, fast learner and am driven to be the best that I can be. I believe that if you asked my team about me, they would describe me as high achieving, fun, approachable and always deliver on anything that I commit to.

I am proficient in the Microsoft 2016 suite and have varying levels of experience across each program within the intermediate to advanced. I have experience with Microsoft Project, basic training in SAP Cloud Integration Platform (SCPI), PageUp, Big Red Sky and other purpose-built applications. I have no issues with learning new systems and become proficient very quickly.


My husband and I, along with our 2 dogs will be looking to move to the USA from mid-July onwards as I have current Government legislated projects due for go-live on 2nd July and have committed to seeing this piece of work through before leaving. Ideally, I will need to provide 4 weeks’ notice and have 2 weeks’ in which to move so would be looking to start 6 weeks’ after accepting an offer.


I am happy to complete interviews via Skype or Skype for Business either at work as my management are aware and supportive of my move, or after hours as required. I’m also open, along with my husband, to flying out to any relevant USA office to meet with respective management once the recruitment process has progressed, I just ask that we are given at least 1 week notice to organise leave from work.

I am fortunate to have a number of references who include but are not limited to the Chief Information Officer, Business Solutions Manager, Senior Project Manager and a SAP Senior Customer Engagement Executive. They are happy to be contacted and I will provide their details as relevant.

I look forward to hearing from you.


Mala Fuller



Brisbane, Australia +61-421-***-***

Australian Citizen. USA Permanent Resident. Availability: August 2018


Goodstart Early Learning is the largest childcare provider in Australia, with over 650 centres nationally, 17000+ employees and over 50000 families.




ICT Support Officer – Projects & People Systems

ICT Team

March 2017 - current

SAP SuccessFactors Consultant

Project Support

Project Management

Talent Acquisition Specialist

HR Team

February 2013 – February 2017

Senior Recruiter – NSW/ACT

Internal Immigration Liaison

SAP SuccessFactors Recruitment Consultant

Project Manager

I am one of two in-house SAP SuccessFactors Consultants specializing in Recruiting Management (RCM), Recruitment Marketing (RMK), Onboarding (ONB) and as required Employee Central (EC), Performance & Goals (PMGM), Succession & Reporting. I hold SAP Certifications in both RCM & RMK.


oImplementation, reimplementation and all on-going changes to the RCM, RMK & ONB modules

oManagement of company intranet page relevant to SuccessFactors

oAssist in the review, testing and implementation of system upgrades (including quarterly releases)

oPost environment refresh testing and management

oAssist in analyzing, designing and implementing system solutions in support of organizational and business requirements

oParticipate in system and user acceptance testing and evaluation. Serve as first level tester before engaging Subject Matter Experts (SME) in cases where I am not the SME

oRecommend procedures and best practices

oCreate and maintain appropriate system documentation

oIdentify, research, troubleshoot and resolve user issues

oLog and track incidents, service requests and changes using MARVAL ticket tracking application

My tenure has allowed me the ability to successfully run several implementations and projects within the SAP SuccessFactors environment. I am able to effectively communicate with both business users and technical specialists to gain appropriate requirements and am skilled at creating business requirement documents. In instances where I also act as the SME. I am proficient in creating test scripts for User Acceptance Testing (UAT) along with appropriate acceptance criteria and completing the required UAT.

I have had a multitude of responsibilities over the past 5+ years which have included training ICT support teams for SAP SuccessFactors, investigation and resolution of all tickets or liaising with SAP partners prior to December 2016 when we gained in-house support, reporting creation & reporting tile requests, management of permissions and all other queries and issues that arise.

I am a key knowledge expert as I have assisted from original RCM/RMK implementation in 2013 to all modules that have followed except for the EC implementation.

I was part of the original implementation and design of the RCM & RMK modules at Goodstart. From initial implementation through to UAT, go-live, post-go live support and review all fell to me to update and maintain the environment as I deemed fit.

Please see page 3 for a list of relevant projects.

Previous roles and qualifications can be found on my LinkedIn profile.


References will be provided upon request.

Bold stakeholders in the following table denote the project sponsor.

Project & Modules




Employee Self Service Phase 1 & Phase 2

Employee Central

Phase 1: Ability for an employee to self-manage: bank details, address, next of kin and contact details.

Phase 2: Ability for an employee to view leave balances, apply & approve leave (managers only) and view pay slips.

oCreation of training materials including training videos and user guides for all end users

oFunctional and SME UAT

oIssues/defect register & resolution

oReview of communications plans

oPost Project Email Support

Post these 3 projects, I was responsible for determining the support structure and relevant escalation points, documenting all required support information and training relevant support teams before handing over the BAU

Chief Operating Officer

All employees

Payroll Team

Communications Team


SAP Partner

Senior Project Manager

Employee Record Management System (ERMS)

Employee Central

Design & implementation of EC Portlets to capture information along with system integrations to QikKids & Kronos to grant automatic access or restrict access if documentation had expired. This also included the design of workflows for management approval of all uploads.

As above plus:

Talent Acquisition Team

QikKids Team

Kronos Team

Workplace Health & Safety

Immigration SME (myself)

Quality Improvement Plan

Employee Central

To create a standard MDF portlet which allows the position of “Centre Director” to upload their Quality Improvement Plan.

oPermissions for all user groups (view/edit)




National Quality Manager

Operations Team

State Managers

Area Managers

Centre Directors

Discipline Documents

Employee Central

To create a standard MDF portlet to cater for the addition of 5 disciplinary documentation types to be added to employee profiles.

General Manager of People & Culture

Employee Relations Manager

QLD State Manager

Chief Information Officer

Career Site Builder

Recruitment Management & Marketing

Change from 2012 legacy site to new functionality.


oProject Management

oDesign Decisions


oStage Site Review & Sign Off

Chief Information Officer

Chief Executive Officer

Marketing & Communications Team

Talent Acquisition Team

SAP Project Manager

Interview Scheduling

Recruitment Management

Upgrade the technical functionality from legacy function to Outlook integrated functionality



oProject Management


oUAT Review & Sign Off

Chief Information Officer

SAP Partner

Business Solutions Manager

Systems Engineer

Talent Acquisition SME

Performance Program Redesign

Performance & Goals

Redesign, implementation and roll out of 2 new Performance forms.

Initial presentation to stakeholders which included the demonstration of Continuous Performance Management & Succession in conjunction with Performance, Goals & Development across browser and mobile functionalities.

oPresentations of system capability & ongoing showcases

oRequirements gathering & documentation

oDesign of form

oScope sign off

oManagement of the project

General Manager of People & Culture

Chief Executive Officer

Chief Information Officer

Chief Operating Officer

People & Culture Business Partner

Recruitment Reimplementation

Recruitment Management

To implement Talent Pooling functionality which included a reimplementation of the entire RCM module: application, profile, job requisition templates, email templates.

**my design functionality is now considered leading practice by SAP and used as examples for other clients.




oPresentation to management



oProject Management

Workforce Planning & Strategy Manager

HRIS Manager

Senior Project Manager

SAP Partner

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