Data Center Manager

DATA CENTER MANAGER

Project Management Team Collaborations Data Center Expansion Organizational Leadership

Training and Development Equipment Management and Maintenance Operations Management and Support

-Qualifications Profile-

Innovative, customer-focused, and results-driven professional, equipped with 10 years of experience in the data center industry; complemented with background in managing multiple projects simultaneously, leading and motivating top-performing teams, as well as developing and implementing data center projects, activities, and out-of-process customer requests. Adept at establishing policies and procedures toward the successful completion of projects, coupled with the ability to multitasks in fast-paced and deadline-driven environments. Bilingual in English and Spanish.

-Professional Experience-

Confidential, Miami, FL/ Boca Raton, FL

IBX Assistant Manager of Operations 2015–Present

Take charge of designating and guiding supervisors and technicians while planning and organizing core duties for the IBX Technician Team

Provide education to new employees regarding company culture, mission, vision, and norms

Evaluate employee goals and eight direct reports including one supervisor, lead technician, technician level V, and five technicians level IV by conducting quarterly conversions

Direct IBX’s network technician administrative duties which include coaching, mentoring, timekeeping, and disciplinary action

Facilitate interviews while assisting in hiring qualified personnel for the Technician Team in Boca Raton location

Handle budget for two locations in Miami and Boca Raton between Capex and Opex with over $200K

Take charge of purchasing initiatives such as request for competitive bids, opening of purchase requisitions, and approval of open invoices

Directly respond to emergencies including system failures, fire alarms, and severe weather through engagement in 24/7 on-call roster

Steer efforts in troubleshooting and resolving defected faults through investigation of issues, identification of cause, and implementation of require fix while summarizing findings during troubleshooting and producing incident reports for clients

Tour new potential customers, first responders, and internal customers while discussing business model, product, and services

Administer the coordination and hosting of employee team building experiences integrating more than 50 employees from senior directors to front line employees

Offer support to sales staff, customer service managers, and operations manager

Comprehend customer cabling requirements while conducting site surveys and providing cost estimates to sales and installation of new cables

Provide assistance in translating Spanish company documents (SOP, website, and internal and external communication) to Latin America and Spain to support the integration of company acquisitions

Managed and organized training and development programs for Mechanical and Electrical Engineers in Dallas, Florida, Bogota, and Brazil

Exemplified outstanding performance, thus receiving the Regional Top Performer Awards for 10 years

IBX Site Supervisor, Operations 2012–2015

Held responsibility in analyzing, designing, purchasing, deploying, and supporting all parts and equipment used by the Operations Group including ladder racks, cabinets, cables, patch panels, connectors, and tools

Pioneered of design and execution of customized solutions for cage and cabinet installations for IBX customers

Collaboratively worked with research and design groups in implementing new technologies

Efficiently managed the coordination of employee team building as well as hosting of local first responders including Fire, Police, and Home Security departments

Facilitated training for IBX staff on cabling (UTP, Coax, and Fiber), terminations of connectors, use of test equipment, theory of cabling, transmission, and WAN

Performed various responsibilities, such as documenting all actions in IBX and corporate meetings; interviewing and qualifying IBX staff; as well as defining and writing technical procedures for operations

Delivered technical support to all groups within the company while administering project for multiple concurrent assignments

Served as representative for the IBX during corporate meetings and discussions

IBX Network Technician Safety Lead, Operations 2008–2012

Applied skills in training new technicians and engineers with regard to the internal software, company processes, and procedures

Supervised and maintained Data Center during supervisor absence

Participated in various conference calls such as supervisory and management, cross-functional initiatives, and safety

Displayed proficiency in conducting local and nationwide virtual safely presentations for technicians and supervisors regarding PPE, ladder safety, lifting heavy objects, termination of fiber optics, raise flooring, and hazardous chemical

Handled the installation of cages, cabinets, ladder racks, fiber trades, and Innerduct as well as termination, splicing, and testing of DSO, Cat5, Coax, and fiber cables

Monitored and ensured contractors followed established processes and procedures in performing UPSs, ATSs, heating, ventilation, and air conditioning (HVAC), power distribution unit (PDU), DC plants, generators, and AC power installs maintenance

Assisted customers in troubleshooting circuits utilizing various test sets including Fluke, T-Berd, and Noyes

Accomplished full audit of all facility cross connects and power usage (AC and DC)

-Education-

Bachelor of Applied Science in Management and Supervision

In Progress (Expected Completion Date: May 2018)

Miami Dade College, Miami, FL

Associates in Arts in Electrical Engineering

Miami Dade College, Miami, FL

Coursework in Design and Architecture Studies

Miami Dade College, Miami, FL

-Professional Development-

Certifications

SYMMETRY Security Systems Technology Certified (End User Symmetry Qualified)

10-hour Construction Safety and Heath, OSHA

Hands-on Portable Fire Extinguishers Usage in Accordance with OSHA 1910.157 (g) (1)

Training

Management Essentials in 2013 – Equinix HQ

Operations DNA 360 Leadership Program in 2015 & 2017 – Equinix HQ

3Cs of Customer Service Program in 2017 (Equinix online)

Certificate of 4 Course Completion (CCNA) - Miami Dade College.

Infrastructure Training (HVAC, CRACs UPS, ATS, PDUs, BMS, Generators, and Pre-action Fire Systems

Facilities General Installation Standards Training

Testing and Connectivity Training

Facility Safety Modules Training

-Activities-

Triathonist, Miami FL

Dragon Boart Racing Team, Florida Tarpons

(Former US-Florida State Paddler Team Member)

-Technical Skills-

Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Prezi Xtranorma Mac OSX Machine

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